Genius doesn’t look so scary in 2007, raises more cash

geniuslogo.bmpNine months ago, we were nodding in agreement that Genius, a San Mateo company that lets Web site owners track every move of their customers, was spooky.

Pundit Rafe Needleman called the service scary. Here’s what we wrote at the time.

Now Genius has raised $10 million more in a second round of funding led by Mohr Davidow Ventures. Also participating are Emergence Capital Partners and Walden International, who in 2005 invested $5.1 million.

We’ve moved on in our thinking. First, increased dependence of companies on the Web for their business justifies more sophisticated tracking tools. Second, most valley companies have engaged in the privacy debate — it helps if a company goes out of its way to explain its policy. Here, Genius has narrowed its focus, and makes clear it doesn’t track consumers. It sells its tracking software to companies doing business with other companies, i.e., their vendors. It’s just another marketing tool. Even consumer Web retails sites are tracking all kinds clicking data as their customers move around their site, which most people appear to be accepting — so Genius looks comparatively tame.

There are other companies that do this, including Eloqua.

Genius says it has more than 100 customers, helped by its integration into Salesforce.com — traction that Mohr Davidow partner Nancy Schoendorf cites as the reason for her firm’s investment. Last year, most of Genius’ sales were to companies wanting only one copy of the software, whereas recent deals have seen companies buying copies for 30 or more of their employees, says Felicity Wohltman, Genius.com’s VP of Marketing.

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Matt Marshall is editor and CEO of VentureBeat. Follow him on Twitter at @mmarshall, and follow VentureBeat on Twitter at @venturebeat.

  • fewquid
    I used the SalesGenius product for several months and was very impressed. The feature I liked the most was the ability to "replay" someone's visit to your website -- it can be very useful for both the sales process AND figuring out site flow issues. The only reason I'm not using it right now is because I changed companies and we're too small just yet...
  • Matt,

    I think SalesGenius is a mixed bag. For the record, I think it's a brilliant product and I bet it makes salespeople a lot more effective. But I *also* think it's creepy as hell. Because it lets individual salespeople know exactly what particular people are doing on their site. It doesn't report in the aggregate -- it reports on YOU. As I've said, I believe this breaks the social contract.

    -Rafe
  • Reg
    Rafe,

    Do you shop in physical stores that use cameras to monitor customers? Would disclosure of Genius use on a site's homepage satisfy you?

    Reg
  • Two points: First, when I shop in a store that uses cameras (or even just observant salespeople), they don't have my name or contact info. Once I leave the store, they can't find me.

    Second, that's an interesting question about disclosure. Because of the way SalesGenius works, the disclosure should be on the emails that the system powers, rather than the site's homepage. When a salesperson sends a "genius" email to a potential customer, it should say, "If you click on this link, your activities on our site will be monitored." If that disclosure were made, then Yes, I would be satisfied.

    -Rafe
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