Updated
LiveOps, which lets companies outsource their call centers to people at home, said it has raised $28 million in a third round of financing.
Leading the round is venture capital firm Benchmark Capital, which joins existing investors CMEA Ventures and Menlo Ventures.
LiveOps cites IDC, a research group that predicts the number of home agents will increase from 112,000 in 2006 to 320,000 by 2010.
LiveOps started raising the round last year, and in the process met Benchmark Capital, which helped the company recruit chief executive Maynard Webb, former chief operating officer eBay. Bill Gurley, partner at Benchmark, said that led to Benchmark’s investment. He said he was also impressed with LiveOps’ ability to create a vibrant community among the “home agents,” who cooperate with each other to get assignments done, but who also compete with each other. LiveOps’ system uses several ways to measure how agents perform, and routes incoming assignments to the top performers, Gurley said.
The company is now making enough revenue to consider going public, but Webb said the company wanted to raise money now, while it could, so that it could make any decision about an IPO on its own terms.
10 Comments
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carolyn driskell said:
There seemed to be no job security until I started working with LiveOps. I work part time for LiveOps and I love it! I work full time in Tech Support for a communications company and will be leaving them very soon to do LiveOps full time. The pay is better, less stress, I can schedule my own hours and have time to do the things at home that I need to do, all this I can do while still in my P.J.’s. LiveOps is the best thing that has ever happened to me in the job market and I have been working a full time job since the age of 16..I am 48 now. It truly is the answer to so many problems on the job today.
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Angela Taylor said:
I am a married, mother of 2, and I have been in the health care field for the last 14 years. I was so stressed out and paying so much for daycare. I couldn’t make ends meet. A friend of mine told me about Live Ops and I started working 09/06. I have since left my job and I am able to make ends meet, set my own hours, and most importantly be home with my family. This is the greatest thing that ever happened to me.
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Karen Gill said:
I have been with Live Ops now since 08/06. I have always been a stay-at-home mom, however we have always struggled trying to live on one income. On several occasions I have tried working outside of the home just to help out, but work always conflicted with my priority to my family. Live Ops has truly been an answer to prayer. I am able to work now, making the hours that I want, and still take care of my family as well as home school my children. Live Ops has been one of the greatest blessings to our family.
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Cathy Myers said:
I have been with Livops since October 2005. I have been disabled since 1997 and have a mentally and physically handicapped brother living with me. Liveops has been the answer to a prayer. I love the ability to make ends meet while still having the freedom to care for my loved ones and myself. THANKS A BIG ONE LIVEOPS!!
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Terri said:
I am so glad Liveops accepted me as a Home agent. They are a great company to work, and very generous. They already have a great pay structure, but they even throw in bonuses here and there. I feel really blessed to be a part of Liveops organization.
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Judy said:
Wow, All these great comments, I have recently been invited to join liveops. After reading all these great comments, I am very excited to get started, just waiting for the background check to get started, thanks so much for the great words of encouragement.
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JOY KEHM said:
I have been an independant contractor for another company for approx 1 year now. Unfortunately, my company will no longer be using contractors in my area, and I am looking for a new opportunity. I would appreciate any info you could send me regarding possibly contracting with your company.
Thank you,
Joy Kehm
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Debra Hammonds said:
I actually have chatted to a person in a chat room that has been enjoying the luxury of working at home from her computer for your establishment… She has been impressed with the company and the pay. Hopefully, one day I will be able to join the ranks of LiveOps too. I have worked in the Customer Service field for years. However; do to some physical restraints am no longer able to hold down a full time position out of the home.
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Brenda Mathis said:
I would like more information on how to become a agent for customer service at home, could you please give me more information on how to get this started. Thank you
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Delmor Harris said:
I would like information on how to become a agent.
Thank you.
