zeccologo.bmpZecco, a company wanting to disrupt America’s online brokerage industry by offering free stock trading to the masses, is making progress.

The company says it is opening a thousand accounts a week, and its growth is accelerating. Yet the company is also facing growing pains, and is in a race to reach critical mass before the big online brokerages drop their trading fees as well.

We first covered Zecco in September, right before its launch.

We wanted to check back to determine if free online stock trading is for real, or if it’s just another ill-fated business model destined for the dot-com deadpool.

After analyzing the landscape, we think zero-dollar trading is here to stay.

Three days after Zecco’s launch, Bank of America introduced its own commission-free trading program, and in February, Wells Fargo jumped into the scrum. Bank of America and Wells Fargo require minimum account values of $25,000, while Zecco requires only $2,500 to open an account.

In the early ’80s, upstart discount broker Charles Schwab & Co. rose to prominence by offering $129 commissions that undercut the full service brokerage firms who at the time charged $500 or more. Traditional brokerage firms like Merrill Lynch and Morgan Stanley scoffed at the upstart Schwab. In the mid and late ’90s, Schwab, joined by E*Trade and a slew of others, pioneered online trading and drove fees even lower by allowing investors to buy and sell stocks with a mouse click.

Over the last five years, online brokerage fees have continued to drop. Today, fees hover at just under $10 a trade.

Has the industry suffered amid this dramatic drop in trading fees? Not at all. Today, the top three online brokers, Schwab, TD Ameritrade and E*Trade, collectively boast 14.5 million individual accounts with over $1.7 trillion in customer assets. The three had combined 2006 profitability of near $2.4 billion, an all time record.

Early Zecco results are encouraging. In just five months, the tiny Ontario, CA startup says customers have opened more than 12,000 accounts. The company claims signup are accelerating, with 1,000 new accounts being created weekly • and this, with no marketing.

However, Zecco has also has suffered hiccups. Some customers have found the site cumbersome, and others failed to follow through on funding their accounts after creating them • leaving Zecco with more than the 30 percent industry average of un-funded accounts (Zecco wouldn’t give an exact total of customer deposits to date. Each of the three big online brokers disclose these numbers monthly).

Zecco says its funded accounts have an average asset balance of around $15,000.

Freetrade.com Failed: Can New Free Traders Succeed?

Zecco, Bank of America and Wells Fargo aren’t the first to offer commission free trading. Ameritrade (the predecessor to TD Ameritrade before its merger with TD Waterhouse) was the first major online brokerage to launch a free online trading brokerage division in November, 2000, with an effort called Freetrade.com. Freetrade never gained significant traction, so the service was shuttered about two years ago and rebranded as a no frills $5-a-trade service called iZone.

Today, however, the zero dollar brokers are more likely to succeed. Brokerages are getting much better at making money elsewhere: from asset-based fees, such as interest income earned on clients’ margin accounts and cash balances, or by lending their clients’ stock holdings to other investors and hedge funds.

Zecco plans to make money this way too, including on stock-option trading fees for which it charges $3.50 per trade plus $.60 per contract.

Zecco’s CEO Jeroen Veth says he has no illusions he can compete forever on price alone. Zecco must maintain high standards of customer service, improve its user interface, and improve the breadth and quality of its research, he admits.

However, like most new Internet companies, Zecco also wants to make money from advertising. This is affecting the user’s experience. The site is cluttered and clunky. Google Adsense ads are intermixed with site content, which is annoying. It’s not always clear when a link will take you to a Zecco feature, or wisk you away to an advertiser’s site. The site is littered with ads for competing brokerage firms and questionable get-rich-quick stock schemes. The company would do well to drop the Google ads in favor of better managed ad content.

MySpace Meets MyZecco?

Notably, Zecco is planning an upgrade to the service for early this summer which will provide investors improved social networking capabilities. The new features will enter a controlled beta test within three to four weeks. If this produces more page views, it could help drive advertising revenue, too.

“We’re the only [online broker] to combine the Web 2.0 angle with a brokerage platform,” Veth says. “Trading execution has become a commodity. Investing has become more about the community interaction. Investors want to communicate with their peers, share philosophies and debate differing opinions. The industry is headed here.”

Whether Veth is correct to bet his company on the social networking angle remains to be seen, though the idea isn’t so far fetched. Long before Web 2.0 became a tired buzz phrase, millions of investors in the ’90s were hooked on stock message boards such as Silicon Investor, Raging Bull, Yahoo Finance and the Motley Fool. While Yahoo Finance is the industry’s 800 pound gorilla in terms of message board participation, an ill-fated user interface design change last year alienated many long time users who may now be more inclined to switch if Zecco can deliver a better experience.

Competitors looming on the horizon

The biggest risk facing Zecco is if the big three online brokers suddenly drop their commissions before Zecco has a chance to build critical mass in client accounts and social network participation.

Meanwhile, on the social investing front, Zecco is already facing competition from social investing upstarts such as Bullpoo.com, Motley Fool’s CAPS service, and socialPicks, not to mention hundreds of independent stock market-related blogs.

A final, though as of yet unconfirmed risk, is if Yahoo or Google enter the stock brokerage business. The prospect is plausible given that social investing and online stock trading are destined to merge closer. It took Zecco less than 12 months to go from business plan to working brokerage platform. Others could do the same.

Or if Zecco can prove the model, it will be an acquisition target.

Angels in Europe

Zecco is backed by $10 million in angel funding by European investors. It closed its first $4 million in seed funding prior to launch.

Two of the company’s earliest investors were Morton Lund and Søren Kenner of LundKenner Ventures in Copenhagen, Denmark. Lund was an investor in Skype, and if parts of Zecco’s strategy sound similar to Skype’s, it’s no coincidence. Lund and Kenner, according to Veth, were instrumental in contributing critical strategy, planning and development resources. The two didn’t invest cash.

In November, the company closed a single round of $6 million from Marcel Boekhoorn, a prominent entrepreneur and investor based in The Netherlands. Boekhoorn is the company’s largest investor.

Veth says Zecco is sufficiently capitalized to meet its objectives. The company may consider another round of funding in late 2007 if it decides to accelerate its already aggressive growth plans.

Mark Coker is a contributing writer for VentureBeat. He’s founder of Dovetail Public Relations, a Silicon Valley technology marketing firm. He has no clients among the companies mentioned in the story, nor among their competitors. More on Mark at http://www.linkedin.com/in/markcoker

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  1. April 5th, 2008
    3:21 am

    Day Online Option Stock Trading Trading said:

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11 Comments

  1. March 11th, 2007
    10:34 pm

    footprint said:

    I wouldn’t say zero marketing — what do you call that huge zecco billboard on the way to SFO? :)

  2. March 11th, 2007
    11:37 pm

    Wing Yu said:

    I once put together a business plan for a service that PAYS investors $1 per trade. It didn’t get any traction. Maybe I didn’t shop it with the right VC’s…

  3. MessageFan said:

    Social aspect is very important as the “research power” of many can move markets. Look at boardcentral.com for all the stats on stock message boards - great platform for crowd driven trading.

  4. James Mason said:

    Zecco’s services are incredibly disappointing. I pulled my funds out from them after only 2 months. I don’t know about 1,000 new users a week, but from my experience, I’d rather stick with the big boys. I like the idea of social networking sites. Checked out SocialPicks.com, not exactly social networking in my dictionary. The blogs are all RSS’ed. And BullPoo.com? all I can say is it has an interesting name, but nice features. Like I said, I’d stick with the big boys in the field, Motley Fools.

  5. May 18th, 2007
    12:17 pm

    Nicholas said:

    After seven days from registering online, I still cannot fund my account with Zecco. I emailed, I called but I didn’t get an answer.
    I am sorry that I have provided them all my “vital” data, hopefully they will not use them the wrong way.

  6. June 27th, 2007
    7:15 am

    Joey said:

    Zecco says nothing on its website of a $2500 minimum…

  7. June 28th, 2007
    3:48 pm

    Jon said:

    In reference to above comment, Zecco did start out with $2,500 minimum requirement to open an acct. That no longer is the case. Zero minimum is now the norm. Be sure to go to the FORMS link and fill out and FAX over the money market sweeps form to earn interest on uninvested balance in your account. This is NOT the default when you sign-up for a Zecco account. You have to request it.

  8. June 29th, 2007
    7:13 pm

    Lee said:

    Ok, I have honestly gave Zecco a try. I do options trading. This Web 2.0 trading platform, for the lack of a better term, sucks and is very often unreliable. On several occasions, I would try and try again and again to place an order and the order simply would not go through. Then, I try again later that day at odd hours like 12am and the order goes through. If you face this situation but must execute an order, you are forced to call in and their customer service is also lousy. And they are only working Monday-Friday. Their email support is also horrid. This test is over, I am closing and taking rest of my balance to my TDAmeritrade account.

  9. Chusu said:

    I have this account and I have few problems with it but as far zero trading goes this can’t be beaten. I made 14 trades with $4000 as strater in investing i am almost even ( at $3952.52) This would have cost me $140 in big three’s yes it new and lack lot of features but hey can you beat free trades i cant not when i am buying 30 to 100 trades at most!!!!!!!!!!

    It lack after hours trading so bad but i think give them some time and they will not disappoint you image big three are around from last 3 decades.

  10. lkj said:

    AT&T cancelling accounts like zecco over customer comments

    Watch what you say to zecco. BEWARE of ZECCO.com for investing, trading, options and stocks. It took over 5 weeks for them to setup my account and it still has not been created correctly. I don’t even have any stocks to transfer in. When talking to customer service I need to start over every time which takes a lot longer if any problem needs more than one phone call to resolve. There have been reports from people that the setup process is not clear so if you fund your account after they say everything is a go and you have not turned in your government tax papers they will withhold a sizeable chunk of your money.

    Recently they changed their policy where if you no longer meet the New minimum balance requirements you do not get free trades. Even though their whole business model is built on free trades you don’t get any. Now my account is halfway setup at this point and I log in and I receive the notice saying everything is changing the minimum requirements for account, and the amount of free trades, and that you must meet the $2500 minimum to be able to receive their now ten (down from 40) free trades a month. I have not even traded my first stock with this service and the terms are changing. On top of that there is a $50 transfer out fee (up from $0) that is imposed now. This seems like bait and switch to me.

    Now they contact me because they don’t have the required information that was already sent to them when my account was setup the first time. I send back that I don’t have time to start this process over with and I do not feel confident more or less in the company anymore. I also let them know that I am not happy with their business model now affects me and how I have been treated as a customer since the start. Now I have heard people criticize the company on their site which is always deleted by the moderator’s but also on the internet. I felt that I would make my own decision as their site seemed informative and I thought I know what I was getting into. All I wanted was for them to understand they are pushing customers away and that it would be beneficial to grandfather the people in that have been with the company or just signed up before this was enacted. I was not notified of this change by email or us mail as they stated before it went into affect and I just wanted to use my account with their new restrictions if need be but not be shutout by the new minimum balance.

    Now I have my major funds at another broker since I wanted to make sure this company was of the straight and narrow before I brought my whole account over to them (like a lot of people do). Now these people are shunned away which may lose them business.

    Now I understand that they are a new company but they don’t need to close my account because I stated I didn’t think I what they were doing was fair to me and to others. Most business owners would like to hear the feedback before it costs them money from customers taking their business elsewhere.

    Moral of the story is watch what you say to Zecco just like ATT they may close your account if they don’t like what you say.

    Zecco if you would like to contact me I would be more than happy to talk to you.

    Thanks

  11. Sam said:

    I opened an account 3 months ago, but I can’t get the funding work so I decided to give up and use TD Amertirade instead. 2 days ago I got a letter from a law firm, suiting me owning Zecco 200 USD. And if I don’t pay my debt with in 4 weeks, it will goes to my credit history. I called Zecco to clarify this, but none of the customer representative can give me a good answer to explain why I own 200 to Zecco. So now I am forced to pay 200 for no reason. I didn’t even use Zecco to trade stock or anything, and now I am in 200 USD debt. I think this is one way that Zecco makes money ( since they declare they have 0 commission) by charing random account random fees for no reasons. I also find a lot of people posting on their blogs about how they can deposit money easily in to zecco but have a hard time or even can’t withdrawal it at all from Zecco. So if you are still using Zecco trading, you might want to be careful about taking your money out, since it won’t be easy.

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