crossloop3.jpgCrossLoop, a company that lets two people easily share their desktops while working in different locations, has raised $3 million in a first round of capital.

We’ve covered CrossLoop before (see our coverage). This is great for giving tutorials, for example. CrossLoop lets you reach virtually into your student’s screen, even though they’re working miles away from you, and control their cursor, open their files, and do anything they can do on their own computer. That’s all fine if they trust you. It’s scary for them, though, if they don’t, but then CrossLoop gives them a dashboard that lets them shut down your access at any time.

The challenge for CrossLoop is to stay above the noise created by the multitude of companies (see one list here) offering online Web conferencing tools, some of them with very similar features.

Yugma, for example, offers a service that lets people take over each other’s screens. However, Yugma’s free version doesn’t offer this. You have to pay $10 a month, but with this comes several other features, including planning online meetings, recording sessions, and highlighting features. Only one of the two people communicating needs to buy Yugma’s software, since they can connect with someone who has the free version, and can manage the controls from their end. Minneapolis, Minnesota’s Yugma has about $2.5 million in angel funding. Both Yugma and Crossloop let you transfer files too. They both require downloads.

A few months ago, we heard that eBay’s Skype was negotiating a partnership with Yugma, because Skype’s own feature, called Unyte, doesn’t support Linux/Mac like Yugma does. Skype wouldn’t comment. Otherwise, Unyte offers similar features to Crossloop and Yugma. Skype also offers something called Convenos, but like many other competing products, it offers Web-based collaboration and so doesn’t allow access to desktop.

Back to CrossLoop. It’s hard to tell how the company will make money, since the basic version is free. For now, chief executive Lisa Alderson says the company is focused on getting users, and that it’s too early to talk about the company’s revenue plans. CrossLoop’s advantage is that it’s interface is very easy to understand.

Since launching last year, more than 300,000 people have used the software, she said (Yugma reports a similar number of users, though for both companies the number of “active” users is significantly lower). A paid version of Crossloop lets you manage a history of your sessions on your desktop.

The funding comes from El Dorado Ventures. CrossLoop is based in Pacific Grove, Calif.

A demo of how CrossLoop works is below (RSS readers won’t be able to see it).

Tags: ,
Trackback URL

3 Trackbacks

  1. Desktop sharing startup CrossLoop opens its help marketplace » VentureBeat said:

    [...] more about a wide range of (mostly computer-related) topics.We’ve already written about how CrossLoop is really useful for giving tutorials, since a teacher can not only look over a student’s shoulder, but also interact with their [...]

  2. CrossLoop Announces $6 Million Series B Venture Capital Funding | Internet Startups said:

    [...] led by Venrock. Series A investor El Dorado Ventures also participated in the round. CrossLoop raised $3 million last year. The concept behind CrossLoop is to provide an expert support [...]

  3. CrossLoop Announces $6 Million Series B Venture Capital Funding  »TechAddress said:

    [...] led by Venrock. Series A investor El Dorado Ventures also participated in the round. CrossLoop raised $3 million last year. The concept behind CrossLoop is to provide an expert support [...]

10 Comments

  1. Bruce said:

    Good review. I trialed all except for Convenos and eventually settle on Yugma. The ability to hook up with people cross different OS’s is important to me. Plus I think it’s really easy to use. Refreshing.

  2. Amit Agarwal said:

    Matt - The latest edition of CrossLoop allows people at both sides to rate each other and these rating are attached to the person’s profile on CrossLoop.

    Since this software is popular among people who provide tech support remotely, CrossLoop (with all the profiles and ratings) can possibly create an elance like marketplace for hiring tech support professionals.

    That could be a good revenue stream if they have enough users.

  3. Jamie said:

    i have been using yugma as remote tech support for our customers for almost a year now. they’re great and our customers feel safe allowing yugma and our staff onto their computer. …i also know that our sales team has been using yugma’s web viewer and skype editions since their recent releases. i would check out the skype edition, it has been amazing for us : https://www.yugma.com/yugmaskype/index.php

  4. Ryo said:

    If you are looking for a way to remote manage your computers, or just about any networked device or service (including Linux one) an alternative is Yoics. I’m at the company, so clearly biased, but Yoics basically makes network management as easy as using Instant messaging.

  5. Ryo said:

    Sorry, should have included a link. You can download Yoics for free at http://www.yoics.com. It comes pre-configured with RealVNC, but can use any VNC program or Windows Remote desktop. It also come with an easy way to remote access/share folders & files.

  6. Seana said:

    I noticed that this article mentiones the Convenos option does not allow access for desktop. That is incorrect. Convenos Meeting Center does indeed allow for remote control and desktop sharing.

  7. Seana said:

    Ha. Sorry for the type-o in “mentions.” I also wanted to leave the Convenos Meeting Center site http://www.convenos.com

  8. Eric said:

    Yakkle does all this and more….try it out: http://www.yakkle.com.

  9. Dave Nilmra said:

    I have used several of the desktop sharing solutions mentioned above for my support organization. Recently we tried Yakkle (http://www.yakkle.com) and have been drifting to making it our preferred tool. The ability to have a tool that provided voice and group desktop sharing and was able to drop right into our existing jabber/gmail based IM solution has been key for us.

  10. Mrinal said:

    Matt - Thanks for the detailed post. Just a quick correction - we do not have a paid version today so the session history is available to anyone with a CrossLoop Account for free.

Add a Comment