Comments on: Customer service in Silicon Valley? Who’d have thought http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/ News About Tech, Money and Innovation Mon, 23 Nov 2009 10:55:42 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Jeans http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/comment-page-1/#comment-827419 Jeans Mon, 01 Sep 2008 07:25:03 +0000 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/#comment-827419 Powered By Word Press Powered By Word Press

]]> By: VentureBeat » Customer service in 2008 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/comment-page-1/#comment-778388 VentureBeat » Customer service in 2008 Thu, 07 Feb 2008 08:58:13 +0000 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/#comment-778388 [...] there’s the example I gave recently of Tony Hsieh, the San Francisco entrepreneur who started online shoe company Zappos. Operating in a highly [...] [...] there’s the example I gave recently of Tony Hsieh, the San Francisco entrepreneur who started online shoe company Zappos. Operating in a highly [...]

]]> By: VentureBeat » Roundup: Will Msft-Yahoo hurt start-ups? Nah. http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/comment-page-1/#comment-770688 VentureBeat » Roundup: Will Msft-Yahoo hurt start-ups? Nah. Sat, 02 Feb 2008 23:57:41 +0000 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/#comment-770688 [...] New Marketing Summit” — There’s a handful of tickets left for the Monday event (we’re a sponsor, see our coverage). It’s being live-streamed here.Facebook is helping application developers find sponsors [...] [...] New Marketing Summit” — There’s a handful of tickets left for the Monday event (we’re a sponsor, see our coverage). It’s being live-streamed here.Facebook is helping application developers find sponsors [...]

]]> By: Jay Parkhill http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/comment-page-1/#comment-760440 Jay Parkhill Wed, 30 Jan 2008 00:59:03 +0000 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/#comment-760440 I don't think Silicon Valley companies forget about customer service- a culture has developed of treating it as "optional". Satisfaction has a huge opportunity based on the unfilled need and universal complaints. Everyone knows the system is broken, but no one seems willing to risk their margins on a solution. I don’t think Silicon Valley companies forget about customer service- a culture has developed of treating it as “optional”.

Satisfaction has a huge opportunity based on the unfilled need and universal complaints. Everyone knows the system is broken, but no one seems willing to risk their margins on a solution.

]]> By: A. Smith http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/comment-page-1/#comment-759796 A. Smith Tue, 29 Jan 2008 20:24:52 +0000 http://venturebeat.com/2008/01/29/customer-service-in-silicon-valley-whod-of-thought/#comment-759796 This elephant has been in the room for some 10+ years! Nice to see someone in tech recognized a need to address it. Maybe the venture community can get some insights on identifying and funding technologies that INCREASE human interaction: 1. human response times 2. customer knowledge upon response 3. solution response interaction with customers (web, web to pc, web to phone, etc.) These would be useful and worthwhile enterprise customer service investments instead of those that reduce human interaction, and increase customer dissatisfaction as they move in opposite directions. This elephant has been in the room for some 10+ years! Nice to see someone in tech recognized a need to address it.

Maybe the venture community can get some insights on identifying and funding technologies that INCREASE human interaction:

1. human response times
2. customer knowledge upon response
3. solution response interaction with customers (web, web to pc, web to phone, etc.)

These would be useful and worthwhile enterprise customer service investments instead of those that reduce human interaction, and increase customer dissatisfaction as they move in opposite directions.

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