Helpstream, a Mountain View, Calif. provider of on-demand collaborative customer service technology, said it raised a $8.6 million round of financing led by Mohr Davidow Ventures (MDV).
The company, formerly known as Pathworks Software, competes against companies like Parature and RightNow.
The company say it was built around the idea that a “community” is key a component to getting customer answers to their questions faster and cheaper. The company offers an interactive check list that guides a customer through a problem resolution process, which allows an agent to intervene at any point where a customer becomes stuck or needs more help.
Additional funds came from seed investor Foundation Capital and from Roger Sippl, founder and former CEO of Informix and co-founder of Vantive.
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Deal RoundUp: Feb 28, 2008: : unitedBIT said:
[...] Helpstream closed an $8.6 million round of financing. Helpstream (formerly known as Pathworks Software), the provider of on-demand collaborative customer service solutions, has closed an $8.6 million round of financing led by Mohr Davidow Ventures (MDV). Additional funds came from seed investor Foundation Capital and from Roger Sippl, founder and former CEO of Informix and co-founder of Vantive. Helpstream, as it said, is the first solution to incorporate “wisdom of crowds” capabilities into a solution that tightly integrates all the essential elements of effective customer service — including case management, knowledge management, and community collaboration — into one highly collaborative, easy-to-use, cost-effective offering. See press release or at VentureBeat [...]