(UPDATED: Added screenshots and a link to video of the Myca patient-record interface.)
The just-concluded Health 2.0 Conference in San Diego showcased some 30-odd startups and Web sites — with dozens more in the audience — all intent on using the Internet to improve patient care, streamline healthcare practices and bolster the ability of individuals to take charge of their own medical treatment. There’s lots more to say, and I hope to do so over the next few days.
For now, though, I want to highlight six startups with some big, and very different, ideas for reinventing the doctor-patient relationship — everything from making it deeper and more convenient to practically doing away with it altogether.
Visualize your medical records, keep your doctor on call
In their current form, even electronic medical records have a significant drawback: Most amount to little more than a digital representation of the paper forms that preceded them and consist largely of dense lines of biographical, family and medical information. (This is, of course, a fine place to start given that only 14 percent of all U.S. physicians use such systems in the first place, but it’s not exactly the end of the story.)
So in the same way that Web publications have adopted designs that exploit the advantages of the new medium (which also took time — even the pioneering online magazine Slate launched with a design that quaintly displayed page numbers just like a print publication), the folks at Myca have re-envisioned the display of medical records for the digital age. Unfortunately, the company doesn’t have any screen shots of its interface on its Web site, but their conference demo was quite striking. (You can see a brief 25-second example in this video produced for the conference; forward to 1:19 to see the Myca interface.)
Calling up a patient’s record displays her major health problem — asthma, say — surrounded by floating word tags for each of her other medical conditions, each sized larger or smaller depending on its severity. Clicking into any of these conditions zooms and centers it in the display, again surrounded by word tags for various important details, each of which can be expanded in place — for instance, visual displays of the patient’s recent medical appointments for the problem, or prescription drugs she’s taking, or X-rays and other medical images immediately available for viewing.
Here are two screenshots I just grabbed from the above-linked video (click for larger versions):
“The whole point of the interface is to show you exactly what’s going on,” says Jay Parkinson, a young New York City doctor with a pioneering Internet-based practice who now serves as Myca’s chief medical officer. “It’s kind of the geek squad for medicine.” (For more about Parkinson, who grandly proclaims himself “the future” on his Web site, see this interview at the WSJ Health blog. Don’t miss the comments, where Parkinson squares off against critics of his approach.)
The visual display is part of a service Myca calls Hello Health, which it intends to roll out in May. Hello Health goes well beyond making a patient’s medical history more intuitively comprehensible — it’s essentially a support package for doctors who want to adopt Parkinson’s prepaid service model, which might entail a monthly subscription fee of $15 or so and per-visit charges for house calls and chats via email, IM or Web video. (Parkinson describes it more fully here.)
This sort of model raises any number of questions, starting with Parkinson’s own preference for treating patients under 40, who of course tend to get sick far less often than older folks. (In that WSJ item, Parkinson even says it strikes him as “somewhat sick” that some doctors find “occupational joy” in “chasing someone’s chronic disease.” I can’t help wondering how many 38- and 39-year-old patients the good doctor has, and how they’ll react when he drops them the day they turn 40).
Another big issue is whether this sort of service, which has definitely struck a chord among people disaffected with traditional medicine and insurance, amounts to a kind of “cherry picking” that might pull younger, healthier people out of insurance plans and thus drive up costs for the older, sicker folks who remain in them. But these are subjects for another day.
(UPDATE: Parkinson replies — twice! — in comments.)
Buy healthcare direct and save!
Another radical idea comes courtesy of Carol, a site that aims to be the shopping mall of medical procedures. The service, which for now is only available in the Minneapolis-St. Paul area, basically lets you compare prices for “care packages” ranging from alcohol-addiction treatment and CT scans to hernia treatment and evaluation of rectal bleeding. (Here’s a link to the complete range of offered packages, although it might not work thanks to the fact that much of the site appears to be displayed in what looks like Flash animation, oddly enough.)
On one hand, this is a welcome innovation. Medical pricing has long been a black box, as I noted here, and with more people being pushed into “consumer-directed” plans that saddle them with financial responsibility for their own care, knowing what procedures cost at various hospitals or clinics is essential information.
On the other hand, there’s something just a bit chilly about Carol’s notion of the “medical marketplace” — an approach that essentially turns doctors into hired contractors, and which also assumes that consumers already know what’s wrong with them and have only to put out a bid, metaphorically, for the best deal. Still, it’s definitely an innovative approach, although I question just how popular it will end up being, particularly for chronic conditions such as diabetes, where the doctor-patient relationship can be especially important in tailoring treatment to the individual patient.
It’s also worth noting that Carol frequently offers only one provider for many of its packages, so your ability to “shop” remains somewhat limited until the site negotiates further deals with other clinics. Still, CEO Tony Miller argues that the startup did an analysis of over one million insurance claims and concluded that fully 70 percent of them involve medical treatment that is “plannable and shoppable.”
Carol plans to expand to Seattle in the fall. The name, by the way, is a play on the conventional wisdom that most people seek healthcare advice from people they already trust — from “Carols,” that is, who know how to work the insurance system or how to find a relevant specialist.
Reach out and chat with a doc
If it takes you weeks to see your doctor and he won’t come to the phone, you might welcome the opportunity to chat with a medical professional online, or even to see if a Web-enabled doctor can diagnose your mysterious cough or nagging pain. If so, then two Health 2.0 startups have a proposition for you.
OrganizedWisdom already has an established presence in Health 2.0 with its “human-powered” medical search engine, a Mahalo-like attempt to bring expert attention to search requests. The startup essentially lets people search through precompiled “wisdom cards,” each vetted by medical experts, that list reliable resources on diseases and drugs along with recent news headlines, treatment alternatives, support groups and message boards, and research findings.
OrganizedWisdom now plans to supplement that information with a new service it calls Live Wisdom, in which anyone can chat online with a medical professional for $1.99 a minute. CEO Steve Krein demonstrated what he described as an actual chat between a patient just diagnosed with laryngeal cancer and a doctor, in which the two discussed treatment options and probable outcomes — and even the physician’s response when the patient asked, “Am I going to die?” (The cure rate for an early-stage cancer turns out to be pretty good, the doctor replied.)
Live Wisdom doesn’t aim to replace actual doctor appointments. Instead, the startup views these chats as “a dialogue about educating the consumer” in which its experts are careful not to make diagnoses or take any other action that might constitute practicing medicine (and thus potentially run afoul of state law).
Not so American Well, which is happy to bring an updated form of telemedicine into the Internet age. Patients can — eventually, at least — click through the site view profiles of physician specialists, select the one they want and then talk via chat, phone or Webcam. The company will match individuals with doctors in their state to avoid legal issues, and at the end will package up the results and doctor’s notes for transmission to the patient’s primary-care physician.
American Well hasn’t disclosed what the chats will cost, at least to the best of my knowledge. Since the doctors will be free to make diagnoses or to suggest treatment — but not to prescribe drugs – it’s possible that this sort of service could be more useful than Live Wisdom, especially if the docs are willing to probe more deeply into a patient’s problems.
At the moment, though, American Well’s Web site is one of the most annoying I’ve encountered in a while. Although it offers “Talk to a Doctor Now” as a front-page option, that link just takes you to a series of pedantic animations accompanied by an inescapable voiceover that explains the service. If there’s a real pony in there, American Well hasn’t dug it out yet.
(UPDATE: Turns out that’s because American Well mostly hasn’t bothered to explain itself very clearly. CEO Roy Schoenberg expands on the company in comments, noting that consumers will be contacting physicians through their health plan — meaning, among other things, that those without health insurance are probably out of luck. American Well doesn’t appear to have actually struck any deals with health insurers yet. Schoenberg adds that physicians will be able to prescribe medications over the Web, although somehow I doubt that freedom will extend to Schedule III narcotic painkillers.)
Minimizing drug-interaction side effects
File this one under “Services you never thought you’d need — but actually might someday.” PharmaSurveyor has built a thorough database of all the known ways different medications can foul each other up and lead to gruesome side effects, and now is set to provide it as a free service to individuals.
The company says current drug-interaction checkers miss many ways in which drug cocktails can interact, and doesn’t pull punches in making its case. CEO Erick Von Schweber excitedly told the conference that 18,000 people die each month from “adverse drug reactions” — or, as he put it, the equivalent of a major air disaster six days a week, a 9/11 scale terrorist attack, the sinking of two Titanics, three Katrina-sized hurricanes, two tornadoes and a flood. (The company’s site doesn’t give a source for its figure.) PharmaSurveyor distributed cards to the audience with photos of Heath Ledger and Anna Nicole Smith, noting that their drug regimens were supposedly free of dangerous interactions — and yet killed the celebrities anyway.
The startup soon plans to take the analysis a step further by suggesting alternative medications that might lower the risk of serious consequences. PharmaSurveyor will soon open its “regimen checker” to the public, and plans to offer the “alternative drug” analysis later this year. The service will be free for individuals and supported by advertising; PharmaSurveyor will charge companies who would like to integrate the service into their own data offerings.
Throw away those patient clipboards
We’ve previously covered Phreesia, a startup that offers doctors free tablet computers that handle patient check-in questionnaires, here. The basic idea is this: The three-pound tablets replace the dreaded clipboard full of forms, automating the process so that returning patients don’t have to fill out the same forms again and again and double-checking answers to ensure that no one has skipped important questions or given inconsistent information. The device even allows doctors to incorporate survey questions in order to get a better sense of their patient population. (It transmits the data to a server, where it can be incorporated into electronic medical-record systems or printed out.)
The catch is that the device eventually displays patients a sponsored “educational” message — one provided, of course, by drug companies eager to extend their brand awareness. Doctors can review these sponsored infomercials and reject individual “messages” if they want, although you have to wonder how many harried doctors are going to bother. (The infomercials are also supposed to be tailored to patients’ biographical data, interestingly enough.) Meanwhile, the device gives drug companies one more entree into the physician’s waiting room, just as the AMA and other authorities are starting to try — so far, without a whole lot of success — to push them out.
The Phreesia device is certainly nifty — I was able to try one out at the company’s exhibition booth, and while it was heavier than I expected, it was perfectly easy to enter my (fake) information and to flip through the medical-history questions. The sponsored page in my demo looked innocuous enough — it warned me about the dangers of high blood pressure — but of course it was sponsored by Novartis, maker of the hypertension drug Diovan, whose logo appeared twice on the lower left-hand-side of the page.
It’s a neat enough idea, but I’m still unconvinced that Phreesia’s tradeoff of digital convenience for a disguised form of pharmaceutical advertising is worth it — or that it won’t one day run afoul of gradually tightening restrictions on the promotions drug companies have long offered doctors.
Tags: co:American Well, co:Carol, co:Myca, co:OrganizedWisdom, co:PharmaSurveyor, co:Phreesia, drug-interactions, electronic-medical-records, health-2.0, health-search, healthcare-IT12 Comments
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Jay Parkinson said:
Thank you for the post. However, my personal practice I started before teaming up with Myca had an age limit. I have partners in Hello Health who will see patients older than age 40 while I will concentrate on pediatrics. The age limit I had was due to my training.
As far as cherry picking goes, of course we are cherry picking from a population of people who typically don’t have insurance. If the healthcare industry is not offering this group of people quality care at a reasonable cost, we will. It’s consumerism and capitalism surrounding an excellent product. Our hopes is that we can be the front end of a high deductible insurance plan. However, they are hard to find because the insurance industry doesn’t make that much money off low premiums. Some will call it cherry picking. I call it competition. -
Roy Schoenberg, CEO American Well Systems said:
Thanks for including us in your selection, David. We are proud (and hope to deserve) to be part of this select group of true innovators.
Few clarifications regarding American Well’s Healthcare marketplace framework -
The service is offered to consumers by their participating health plans and from the plans’ consumer website (rather than from AmericanWell.com - the corporate website of the company who developed and introduced the software platform). The platform is integrated into the plans enterprise eligibility, benefits, providers and claims systems to allow the plans’ members to use it as a new, convenient and immediate access point to live health care services. It is built to allow members to interact with the plans’ existing vast provider networks while the system handles claim submission automatically for the plan’s providers. While many of the products shown in Health 2.0 relied on viral/community-like adoption (that we all hope will happen), this platform brings the existing healthcare framework online. Members of a participating plan will be able to use the plan’s online service to interact with its physicians networks as if it was an office visit (paying only a co-pay) with two key distinctions – they will be able to get to any provider specialty on-demand, and from home (or their cell phone).
Lastly – the system does integrate electronic prescription, encoding, follow ups and scheduling. It also embeds the new AIG/Lexington malpractice coverage product (developed exclusively for this new framework) to allow the plan’s providers to deliver true care on the system without the concern of open liability or subrogation into their existing practice policies. Understandably, many of these facets of the American Well framework did not receive stage time in the very condensed 2nd day of the conference (they did on the first day’s 3h deep dive) but I agree this was indicated as this rapid succession of ideas was one of the reasons for the conference’s success.
I hope this helps solve the mystery of the absent “Login” function on the website and hope the above clarification will stir further dialogue even before we all regroup for Health 2.0 in San Francisco.
–Roy.
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Steven Krein, CEO, OrganizedWisdom Health said:
David,
Thanks for including OrganizedWisdom in your great post and review of companies from the Health 2.0 Conference. Matthew and Indu, once again, did an outstanding job of bringing together people and companies that all seems to want the same thing — to make healthcare more convenient, affordable and accessible for everyone. How great is that? Five years from now we’re all going to look back in amazement on how far we’ve come in such a short time.
Thanks,
Steve
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Jack Barrette said:
David: Great wrap-up of another powerhouse Matthew/Indu production. One of the other highlights for me was David Sobel (the elder)’s unconference roundtable we both attended. It hit a nerve addressing how consumers are overwhelmed by health info online - especially the healthy debate between the “start with a robust PHR and profile” camp and the “get real, consumers won’t build massive profiles without motivation” camp. WEGO Health vigorously defends the latter, of course…
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David P. Hamilton said:
@Jay Parkinson: Thanks for your comment. I’m glad to hear your partnership with Hello Health will provide care for over-40 patients.
You say here, though, that your decision to restrict your earlier practice to the under-40 crowd was based on your training. In comments to that WSJ post I mentioned, however, you phrased it somewhat differently:
Im sorry im not interested in Alzheimer’s and dementia and carotid endarterectomies, and osteoporosis, and anything else that notoriously afflicts the elderly. Isn’t the bulk of an internist’s practice seeing older patients managing their chronic disease? I think there is room for physicians that specialize in young adults and the conditions that typically afflict them who also emphasize prevention of those diseases that you love to treat. I think its somewhat sick that a physician would find such occupational joy from the personal challenges associated with chasing someone’s chronic disease. I personally get the most satisfaction from managing wellness and maintaining health while also managing the money they spend on healthcare so they spend their money as wisely as possible.
From that, it sounds like your age limit was the result of personal preference (”im not interested in Alzheimer’s and dementia and carotid endarterectomies”) as much or more than it was of your training.
On the “cherry picking” issue, my concern is mainly with the insurers who offer lucrative, low-cost plans to younger, healthier people but don’t spread the risks of older, sicker people over that population — a trend that over time breaks down the insurance “contract” and pushes up costs for older folks who need it most. It’s unclear to me at this point whether Hello Health amounts to such a plan, although it kind of sounds like it might.
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David P. Hamilton said:
@Roy Schoenberg: Thanks also for your comment, which clarifies a great many things about American Well, since I unfortunately missed the “deep dive” on Monday. I guess I do find it odd that the company’s site barely mentions that users will actually be contacting doctors through their insurers, at least outside the “health plans” tab — well, this PDF brochure mentions the fact in passing, but not so the site’s interminable consumer animation. So, thanks for bringing me up to date.
Is it safe to assume that you haven’t yet struck any arrangements with healthcare plans? I sort of assumed you’d probably have announced those if so.
And apologies for the prescription error — I’ve corrected the post.
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peter said:
here are some of the video documentaries of doctors and patients using web technologies to diagnose, manage and treat diseases and conditions that were featured at the conference:
http://health.scribemedia.org/2008/03/07/doctors-patients-diseases-conditions/
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David P. Hamilton said:
@peter — Thanks for the link. I’ve thrown it into the post in order to give people a sense of the Myca interface.
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Jay Parkinson said:
David…my earlier comments from the WSJ post was more of a global philosophy that contributed toward my decision to do two residencies — one in pediatrics and the other in preventive medicine. I believe that a healthy lifestyle and care for acute conditions should be the main focus in healthcare. As you see in the pharmaceutical industry, they are spinning their wheels investing a significant amount of money in developing drugs to treat chronic conditions but they are failing miserably. This is the reason why the entire US pharmaceutical industry only got the FDA to approve 6 new drugs in 2006 (there were actually 17, the other 9 were “me-too” drugs that were simply slight variations of drugs that were going off patent but with no new function or better efficacy). We are in a state of huge investments in chronic care for very little return — similar to the manufacturing industry when they spend very little to remove 90% of toxic emissions but significant investment in new technologies to eliminate the last 10%. Meanwhile, we are ignoring the opportunities to invest in changing behavior — and unhealthy behavior is the most important threat to our nation’s health. Unfortunately, a drug for changing unhealthy behavior cannot be bottled up and sold to the masses.
Chronic care is important, but preventive care and healthy living to prevent the need for chronic care is most important. -
Fred Eberlein said:
Hi David,
Sorry that you were not able to cover ReliefInsite (secure online pain management services, made easy) in this article. Maybe next time when we meet in October.
For those interested in the patient video shown at the conference here’s the link:
http://www.icyou.com/topics/pain/shiri-sandler-rsd-patient-uses-relief-insite.
Take care,
Fred
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John, Industry Analyst, Chilmark Research said:
Hello David,
Nice write-up on the Health2.0 conference, which unfortunately I was not able to attend - maybe next time. Actually, sounds like the conference would have been an interesting contrast to the previous week’s healthcare IT conference, HIMSS.The whole Health2.0 thing is buzzing (as much as I dislike the tag) - Mat & Indu have done an excellent job. But what I really want to see and have seen very little to date - is some real business successes, i.e., Health2.0 businesses that have a viable business model that is scaling along with strong adoption. Such examples are far and few today and I’m really getting tired of all the hype. I want to see some results!
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infomedMD said:
As the web has evolved into 2.0 we have come to expect more personalization from our online services. Where else is the personal touch more important then in health care? With that health 2.0 has recently (thanks to Web 2.0) started to emerge in earnest. We at infoMedMD are building an intelligent health care application which integrates computer logic with medical symptoms to arm patients with personal medical information before visiting a doctor.


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