Comments on: Now Mac users can “clean” songs with TuneUp

By: Anthony Ha

Anthony Ha — Fri, 12 Dec 2008 03:56:29 +0000

Great, thanks Gabe.

By: Gabe Adiv

Gabe Adiv — Fri, 12 Dec 2008 02:05:00 +0000

Gabe Adiv here, CEO of TuneUp.

First off, thanks to Venture Beat for the coverage.

To address some of your comments:

@mike – Truly sorry to hear that you’ve had issues with TuneUp. We thoroughly tested TuneUp for Mac for months leading up today and we haven’t had any feedback like this from any of our beta testers. There is an uninstaller which is located under: /Users/"YourUserName"/Library/Logs/TuneUp Uninstaller.app or you can just spotlight "TuneUp Uninstaller"

Launching this uninstaller should resolve any issues that you're having.

@ Anthony - see above for uninstaller instructions. We're getting a lot of good feedback from users today that we'll work to update quickly in future releases including a more obvious uninstaller and preferences pane (currently you right click on TuneUp to access the preferences pane).

Finally, for anyone who'd like to give us feedback or needs help getting up and running, please contact me directly at GabeA AT tuneupmedia DOT com and we will get back to you ASAP. Your feedback is really important as we’re constantly looking to improve our product.

By: mike

mike — Fri, 12 Dec 2008 01:40:56 +0000

I went to their support pages where they tell you that there's some manual uninstall instructions, but you have to email them to receive the information. Why?

Anyway, I emailed support, and got the instructions below. This takes you through a manual uninstall process where you have to select whether or not to uninstall various files and frameworks. Obviously not consumer friendly. Never, ever seen a mac application require this process. I did the uninstall and it appears to have worked, although I wasn't sure whether or not to uninstall some of the more generic sounding frameworks. Hopefully they fix up these bugs and release a proper Mac version in the future. This was just a premature public launch.

If you'd still like to uninstall TuneUp, the uninstaller is available at
the following location:

/Users/yourusername/Library/Logs/TuneUp Uninstaller.app

Please note that this uninstaller will NOT work on beta installations.

By: Anthony Ha

Anthony Ha — Fri, 12 Dec 2008 00:28:19 +0000

Hmm, well, I haven't had any freezing problems. Hadn't tried to uninstall yet, but I guess you're right about the lack of an obvious method — what a drag. I'm checking to see what the company has to say and will either post a comment with their response or update the post itself.

By the way, Mike, if you've got a Disqus account you can edit existing comments. So if you think of extra stuff to say you don't have to write four separate comments. No big deal, just a thought.

By: Anthony Ha

Anthony Ha — Fri, 12 Dec 2008 00:21:56 +0000

Thanks Kelly! I've updated the post to point out the discount code.

By: mike

mike — Fri, 12 Dec 2008 00:01:18 +0000

Anthony, what are you thinking? This thing is like a virus. It launches automatically when you open Itunes. Half the time when you try to close it, it freezes the computer. There's literally no uninstall script! If you drag the app to the trash, Itunes won't function anymore. This app is NOT ready for use. I'm pissed.

By: mike

mike — Thu, 11 Dec 2008 23:49:45 +0000

Sorry for the multiple posts, but this thing is wreaking havoc on my Mac. Never had this kind of Windows-like bugginess in two years. Itunes is messed up. Computer is slowing down. Seriously, don't download this app. Terrible.

By: mike

mike — Thu, 11 Dec 2008 23:46:10 +0000

Erased TuneUp app. Now when I open Itunes, I get a window that says “Where is Tuneup?” It's like being back on Windows! Thanks guys. This app sucks. Don't download.

By: mike

mike — Thu, 11 Dec 2008 23:44:16 +0000

Very buggy. Crashed my Mac.

By: Kelly

Kelly — Thu, 11 Dec 2008 19:52:15 +0000

It's great to see others working on this problem. Check out http://www.fixtunes.com We've been developing software for cleaning music libraries for several years - working to make the program both more accurate and easy to use (not a simple problem).

FixTunes has had both a Mac and Windows version for a while as well as a non-iTunes version (since not everyone loves that program).

I've created a discount code: "VENTUREBEAT", that will make the program free for the first 100 people that use it. It's normally $25. Just go to the purchase page and enter that code. And feel free to email us with any feedback (kelly@fixtunes.com).

Thanks! And good luck to TuneUp. (I like their local concerts feature. That's cool.)