Comments on: HP unleashes a series of new low-cost computers at CES http://venturebeat.com/2009/01/05/hp-unleashes-a-series-of-new-computers-at-ces/ News About Tech, Money and Innovation Tue, 24 Nov 2009 03:52:54 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: jason@tinycomb.com http://venturebeat.com/2009/01/05/hp-unleashes-a-series-of-new-computers-at-ces/comment-page-1/#comment-874607 jason@tinycomb.com Wed, 07 Jan 2009 01:07:30 +0000 http://venturebeat.com/?p=102126#comment-874607 Something about their computers makes them look top heavy and ugly. Something about their computers makes them look top heavy and ugly.

]]> By: Leslie Baldwin http://venturebeat.com/2009/01/05/hp-unleashes-a-series-of-new-computers-at-ces/comment-page-1/#comment-874606 Leslie Baldwin Tue, 06 Jan 2009 23:11:56 +0000 http://venturebeat.com/?p=102126#comment-874606 I too had to go through a HP support script with my laptop. It was repaired in Houston. I could have driven to Houston in the time it took me to go through the script. I had some minor language issues but mainly poor phone connection.<br><br>OTOH We are a four computer family and on one income so we welcome budget priced products. Computers and internet access are not just luxuries anymore - they are everyday tools. I too had to go through a HP support script with my laptop. It was repaired in Houston. I could have driven to Houston in the time it took me to go through the script. I had some minor language issues but mainly poor phone connection.

OTOH We are a four computer family and on one income so we welcome budget priced products. Computers and internet access are not just luxuries anymore – they are everyday tools.

]]> By: Wil http://venturebeat.com/2009/01/05/hp-unleashes-a-series-of-new-computers-at-ces/comment-page-1/#comment-874605 Wil Tue, 06 Jan 2009 12:35:01 +0000 http://venturebeat.com/?p=102126#comment-874605 I wish HP would do something about its dismal support. I spent two hours on the phone today troubleshooting a defective printer (brand-new) with some guy in India who I'm pretty sure had never actually seen the product he was supposedly supporting. It wasn't just language/idiom issues - he was clearly following a script he didn't understand. I'm not alone - a quick perusal of product reviews on Newegg or Amazon reveals that mine is a common complaint.<br><br>Although the above systems are somewhat appealing for light office duty or kisok use, I shudder to think what'll happen when as "low-cost" systems they run into inevitable quality or support issues. Caveat emptor, I guess. I wish HP would do something about its dismal support. I spent two hours on the phone today troubleshooting a defective printer (brand-new) with some guy in India who I'm pretty sure had never actually seen the product he was supposedly supporting. It wasn't just language/idiom issues – he was clearly following a script he didn't understand. I'm not alone – a quick perusal of product reviews on Newegg or Amazon reveals that mine is a common complaint.

Although the above systems are somewhat appealing for light office duty or kisok use, I shudder to think what'll happen when as “low-cost” systems they run into inevitable quality or support issues. Caveat emptor, I guess.

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