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	<title>Comments on: FeedBurner is too broken for its biggest fan</title>
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	<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/</link>
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		<title>By: xxooxx</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-903624</link>
		<dc:creator>xxooxx</dc:creator>
		<pubDate>Fri, 13 Nov 2009 13:07:51 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-903624</guid>
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		<title>By: Green Collar Tech</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862719</link>
		<dc:creator>Green Collar Tech</dc:creator>
		<pubDate>Sat, 24 Jan 2009 14:22:10 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862719</guid>
		<description>uhm, that&#039;s some pretty damn good customer service. Dick, would you mind migrating my various google hosted and non hosted accounts so I can use all the google services I want?&lt;br&gt;&lt;br&gt;Okay, that&#039;s not gonna happen. But it really is sweet to read the proaction. great job.</description>
		<content:encoded><![CDATA[<p>uhm, that&#39;s some pretty damn good customer service. Dick, would you mind migrating my various google hosted and non hosted accounts so I can use all the google services I want?</p>
<p>Okay, that&#39;s not gonna happen. But it really is sweet to read the proaction. great job.</p>
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		<title>By: Peter_Himler</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862718</link>
		<dc:creator>Peter_Himler</dc:creator>
		<pubDate>Sat, 24 Jan 2009 01:20:35 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862718</guid>
		<description>Dick -&lt;br&gt;&lt;br&gt;Thanks for LISTENING.  It&#039;s a start.  I will update the email code and I&#039;m glad to learn that those who subscribe to The Flack via email are not left in the cold.  &lt;br&gt;&lt;br&gt;Good weekend.</description>
		<content:encoded><![CDATA[<p>Dick -</p>
<p>Thanks for LISTENING.  It&#39;s a start.  I will update the email code and I&#39;m glad to learn that those who subscribe to The Flack via email are not left in the cold.  </p>
<p>Good weekend.</p>
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		<title>By: Jamie Lin</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862717</link>
		<dc:creator>Jamie Lin</dc:creator>
		<pubDate>Sat, 24 Jan 2009 01:12:52 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862717</guid>
		<description>Glad to know that Google&#039;s FeedBurner team is working hard on it but it&#039;s a bit worrisome to notice that this sorry-but-we&#039;re-already-doing-everything-we-can corporate mindset has slowly grown within Google...</description>
		<content:encoded><![CDATA[<p>Glad to know that Google&#39;s FeedBurner team is working hard on it but it&#39;s a bit worrisome to notice that this sorry-but-we&#39;re-already-doing-everything-we-can corporate mindset has slowly grown within Google&#8230;</p>
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		<title>By: Dick Costolo</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862716</link>
		<dc:creator>Dick Costolo</dc:creator>
		<pubDate>Sat, 24 Jan 2009 01:10:23 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862716</guid>
		<description>hi peter,&lt;br&gt;&lt;br&gt;a) your email subscription html  in your blog is setup wrong.  You&#039;ve got two double quotes after the href= instead of one, for example, so it will just reload the page instead of the subscription form.  The form will work correctly once you fix your blog html.&lt;br&gt;&lt;br&gt;b) email went out correctly to your subscribers this morning. You might ask some of your subscribers to check  to see if it is being incorrectly categorized as spam.  I will follow-up with you directly with a specific detail that will make it easier for subscribers to find your email this morning, but I assure you that it went out.&lt;br&gt;&lt;br&gt;c) the subscriber number is a reporting issue with one of the aggregators, you have not lost any subscribers, and we are working with the aggregator to make sure the issue is fixed and to see what has to happen so that this kind of thing doesn&#039;t continue. We have seen this issue a couple times since we started migration - it could be for a few different reasons - and we&#039;ll sort these out as they arise and put in place mechanisms to mitigate any recurrences</description>
		<content:encoded><![CDATA[<p>hi peter,</p>
<p>a) your email subscription html  in your blog is setup wrong.  You&#39;ve got two double quotes after the href= instead of one, for example, so it will just reload the page instead of the subscription form.  The form will work correctly once you fix your blog html.</p>
<p>b) email went out correctly to your subscribers this morning. You might ask some of your subscribers to check  to see if it is being incorrectly categorized as spam.  I will follow-up with you directly with a specific detail that will make it easier for subscribers to find your email this morning, but I assure you that it went out.</p>
<p>c) the subscriber number is a reporting issue with one of the aggregators, you have not lost any subscribers, and we are working with the aggregator to make sure the issue is fixed and to see what has to happen so that this kind of thing doesn&#39;t continue. We have seen this issue a couple times since we started migration &#8211; it could be for a few different reasons &#8211; and we&#39;ll sort these out as they arise and put in place mechanisms to mitigate any recurrences</p>
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		<title>By: Peter Himler</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862715</link>
		<dc:creator>Peter Himler</dc:creator>
		<pubDate>Fri, 23 Jan 2009 22:36:54 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862715</guid>
		<description>In spite of your optimistic assessment of Google&#039;s new system, please explain why, after moving to Google, the # of my readers has dropped from 800 to 400, no one can subscribe to my feed via email, and those that do subscribe via email are no longer receiving new posts.  &lt;br&gt;&lt;br&gt;Frankly, I can&#039;t wait until 2 million Feedburner users migrate to Google before improvements in the service magically appear.  I am not alone: &lt;a href=&quot;http://groups.google.com/group/feedburner-statistics/topics?start=10&amp;sa=N&quot; rel=&quot;nofollow&quot;&gt;http://groups.google.com/group/feedburner-stati...&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>In spite of your optimistic assessment of Google&#39;s new system, please explain why, after moving to Google, the # of my readers has dropped from 800 to 400, no one can subscribe to my feed via email, and those that do subscribe via email are no longer receiving new posts.  </p>
<p>Frankly, I can&#39;t wait until 2 million Feedburner users migrate to Google before improvements in the service magically appear.  I am not alone: <a href="http://groups.google.com/group/feedburner-statistics/topics?start=10&#038;sa=N" rel="nofollow"></a><a href="http://groups.google.com/group/feedburner-stati.." rel="nofollow">http://groups.google.com/group/feedburner-stati..</a>.</p>
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		<title>By: Dick Costolo</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862714</link>
		<dc:creator>Dick Costolo</dc:creator>
		<pubDate>Fri, 23 Jan 2009 21:26:53 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862714</guid>
		<description>We are in the process, as you’ve noted, of migrating publishers from the legacy FeedBurner environment to the new Google environment.  We are focused right now on migrating publishers as efficiently as possible, so that we can begin to transition our focus to innovating on the new platform.  In the process of migrating two million feeds from the legacy system to the new environment, in my opinion, it is inevitable that there will be challenges, simply because of the complexity involved.  It is also the case, however, that the new systems are significant improvements over the legacy systems in many areas, once publishers are through the migration process.  As an example, and without going into too many details, the legacy email service had several delivery constraints as it continued to grow dramatically, and the new system is vastly improved with a superior design for growth.&lt;br&gt;&lt;br&gt;Of course it is frustrating to experience an issue where there previously was none. A publisher doesn’t care if a feed runs on system X or system Y, just as long as it works. My personal perspective is that publishers are experiencing a single pain point as we jump from the old boat onto the new and better and faster boat, and once everybody’s on the new boat, it can accelerate. It’s not a particularly good metaphor, but I got a D in creative writing, so what are you gonna do. &lt;br&gt;&lt;br&gt;In the words of Inigo Montoya, let me sum up. We are excited about completing the migration of publishers to the new system because the team understands how well we will be able to innovate on the new system, and the team understands the superior design for growth behind the new system. I think it’s only a matter of time before this is clear to everybody.</description>
		<content:encoded><![CDATA[<p>We are in the process, as you’ve noted, of migrating publishers from the legacy FeedBurner environment to the new Google environment.  We are focused right now on migrating publishers as efficiently as possible, so that we can begin to transition our focus to innovating on the new platform.  In the process of migrating two million feeds from the legacy system to the new environment, in my opinion, it is inevitable that there will be challenges, simply because of the complexity involved.  It is also the case, however, that the new systems are significant improvements over the legacy systems in many areas, once publishers are through the migration process.  As an example, and without going into too many details, the legacy email service had several delivery constraints as it continued to grow dramatically, and the new system is vastly improved with a superior design for growth.</p>
<p>Of course it is frustrating to experience an issue where there previously was none. A publisher doesn’t care if a feed runs on system X or system Y, just as long as it works. My personal perspective is that publishers are experiencing a single pain point as we jump from the old boat onto the new and better and faster boat, and once everybody’s on the new boat, it can accelerate. It’s not a particularly good metaphor, but I got a D in creative writing, so what are you gonna do. </p>
<p>In the words of Inigo Montoya, let me sum up. We are excited about completing the migration of publishers to the new system because the team understands how well we will be able to innovate on the new system, and the team understands the superior design for growth behind the new system. I think it’s only a matter of time before this is clear to everybody.</p>
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		<title>By: Jon</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862713</link>
		<dc:creator>Jon</dc:creator>
		<pubDate>Fri, 23 Jan 2009 15:00:33 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862713</guid>
		<description>Feedburner has it&#039;s problems but VALID alternatives are few and far between.&lt;br&gt;&lt;br&gt;Jon&lt;br&gt;&lt;a href=&quot;http://WoodMarvels.com&quot; rel=&quot;nofollow&quot;&gt;http://WoodMarvels.com&lt;/a&gt; - Create Unique Memories</description>
		<content:encoded><![CDATA[<p>Feedburner has it&#39;s problems but VALID alternatives are few and far between.</p>
<p>Jon<br /><a href="http://WoodMarvels.com" rel="nofollow">http://WoodMarvels.com</a> &#8211; Create Unique Memories</p>
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		<title>By: Sebastien</title>
		<link>http://venturebeat.com/2009/01/22/feedburner-is-too-broken-for-its-biggest-fan/comment-page-1/#comment-862712</link>
		<dc:creator>Sebastien</dc:creator>
		<pubDate>Fri, 23 Jan 2009 13:16:38 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=103062#comment-862712</guid>
		<description>I remember talking ppl out of using Feedburner in 2005 when I was pitching podcasts/RSS. &quot;Why would you want to let someone put a toolbooth between you and your customer?&quot; I would say. &lt;br&gt;&lt;br&gt;Sure, they had stats, and even if the feed ads never panned out as a viable business for publishers, at least the servers worked. &lt;br&gt;&lt;br&gt;The question is, if you were building a blog/podcast today, would you use Google/Feedburner?</description>
		<content:encoded><![CDATA[<p>I remember talking ppl out of using Feedburner in 2005 when I was pitching podcasts/RSS. &#8220;Why would you want to let someone put a toolbooth between you and your customer?&#8221; I would say. </p>
<p>Sure, they had stats, and even if the feed ads never panned out as a viable business for publishers, at least the servers worked. </p>
<p>The question is, if you were building a blog/podcast today, would you use Google/Feedburner?</p>
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