Comments on: Half a percent of Facebook users hate the new redesign — Facebook should (mostly) ignore them

By: zhao0221gmailcom

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By: Kevin

Kevin — Sun, 22 Mar 2009 21:12:07 +0000

you are a total MORON. These changes suck, period. You must be boys with Zuckerberg. Facebook is awful now.

By: nautis

nautis — Sun, 22 Mar 2009 20:29:15 +0000

Eric, thanks for bringing up an argument as old as the web. The “users don't know what they want” mantra of designers is getting a little old. Designers and IAs usually create re-designs based on their own personal preferences. There is very little science behind it. I seriously doubt any blind usability study was done at Facebook corporate with current users that resulted in overwhelmingly positive feedback.

By: Braidwood

Braidwood — Sat, 21 Mar 2009 22:19:03 +0000

"I agree with the point that there have been other Facebook changes that were immediately panned and then later accepted. I would submit that this time it is different. The fastest growing segment of Facebook in the past year has been 30+ range. I can tell you for sure that this age group HATES this redesign. Facebook will have to go back and readjust the news feed."

Kim, 30 + woman here who doesn't twitter, although I might someday. FB did something very useful for me. It let me see what everyone I like is up to. It was fun. It was like being at a party with everyone. Now, not only is it not useful, its irritating and frenetic! It doesn't WORK anymore.

Someone said that new users will accept the design they came in with. Probably true. But they will also wonder why people liked FB so much.

By: Braidwood

Braidwood — Sat, 21 Mar 2009 22:07:04 +0000

here here! I don't like the re-design. It irritates my eyes, but fb was so useful to me as a way to interact socially with people I'm far away from that I would have put up with it.

As addicted to FB as I was, I haven't been on it in a week because it doesn't work anymore! You explained very well just why the home page especially is no longer useful.

By: Braidwood

Braidwood — Sat, 21 Mar 2009 22:01:11 +0000

I liked the last new facebook. It was very useful.

I hate the new new facebook. I don’t like the new look, but the reason I haven’t been on FB in a week is because the FUNCTIONALITY has changed. It doesn’t provide the service it did before. Very sad, because it provided a very useful service to me before: the ability to casually socialize with people I know.

It used to have a block party feel. I could look at the home page and see what people were up to. Now it has a frenetic feel. I can look at the home page and see every single activity the friend who happens to be on right now has done. Its irritating and frenetic and no longer functional for socializing.

By: Kara

Kara — Fri, 20 Mar 2009 19:15:34 +0000

Facebook's past redesigns were successful because they either enabled new features, added new content, or created new ways for users to control and customize their experience. This latest redesign does none of those things – in fact, it actually CREATES for their users, especially those who had invested time in customizing their experience on the “old” facebook. Users don't like work. If they did, they wouldn't be futzing around on facebook all day instead of doing their jobs.

By: Wyatt

Wyatt — Fri, 20 Mar 2009 19:02:51 +0000

Ditto. I have well over 300 “friends” on FB, and I have yet to see a single comment from one of them supporting the new format. Rather, my “news feed” is now almost completely comprised of complaints from them about the new format.

What did Coca-Cola do in the 1980's when the whiffed on a new format (er, formula)? They listened to their outraged customers and reverted back to the previous one. Facebook should take a cue from Coke and do the same.

By: cindyalvarez

cindyalvarez — Fri, 20 Mar 2009 11:07:10 +0000

The real question is, are people using Facebook less because of this redesign? And that's something that only the folks holding the Omniture numbers can answer.

By: dberkowitz

dberkowitz — Fri, 20 Mar 2009 09:17:41 +0000

The article misses the biggest issue. It's not navigation. It's that the homepage of Facebook is now a fire hose instead of a filter. The highlights are much more useful, and they're relegated to a side area that can't be expanded.

By: techlady

techlady — Fri, 20 Mar 2009 08:44:42 +0000

Ridiculous. Where I used to be able to view a list of all current status updates, or choose photos or links or notes, I now can ONLY see a bunch of random postings, including “Mary Ann gave a 4-leaf clover to XYZ” 25 times in a row! And I can't tell the difference between a wall to wall posting and a status update. It really is ridiculous. This post sums it up perfectly: http://www.huffingtonpost.com/chris-willman/fac...

By: Alex Manchester

Alex Manchester — Fri, 20 Mar 2009 08:43:02 +0000

I have to agree here, I think it's not about the "design" or how it looks per se, it's how it works.

The new homepage destroys the relevancy of your page, and with this being the second big change in recent months, it makes you wonder how they got to V.2 in the first place, and what the hell they were thinking with version 3?

And relaunching and then having to change the crap out of it to do what it used to do, smacks of a poor redesign, don't you think?

By: rkorba

rkorba — Fri, 20 Mar 2009 07:50:41 +0000

truly fascinating sh*tstorm, indeed. Keep stirring the pot — if people didn't have a crack-addled need for Facebook, this would go down in history like all other forgotten tweaks. Calling it out is great and Woodward probably had less than a dozen comments in 1974 on his Post post.

By: MG Siegler

MG Siegler — Fri, 20 Mar 2009 06:20:25 +0000

Some of these comments are hilarious. I'm with you Eric, if you didn't write this article, I would have. We've seen this before with redesigns (and not just Facebook's), and we'll see it again. People don't like change, even when it's ultimately for the better, that's just the way of the world.

As you say, “going backwards in more dangerous than going forwards.” Exactly. Facebook needs to take this opportunity to lead and push ahead with what it clearly thinks is the trend going forward. Sadly, given the shit storm unfolding once again and their history, I'm not convinced that Facebook won't cave on some of this.

By: theharmonyguy

theharmonyguy — Fri, 20 Mar 2009 06:12:46 +0000

You're probably right about the long-term effects of the redesign, Eric. But I do think this change is quite different from the News Feed, and there may be slightly more backlash. (By the way, I was one of the ones who did not oppose the original News Feed, but I strongly dislike the new layout for a variety of reasons.)

One of my biggest usability issues with the new layout is that I have over 600 friends, and so the real-time feed on the new home page typically only includes updates from the last hour, and those are mostly status updates. The “Highlights” section helps, but it's nowhere near the kind of overview I got with the old News Feed.