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	<title>Comments on: Salesforce.com lets you answer customer complaints on Twitter</title>
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	<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/</link>
	<description>News About Tech, Money and Innovation</description>
	<lastBuildDate>Wed, 25 Nov 2009 12:19:57 +0000</lastBuildDate>
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		<title>By: Aion Kinah</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-903345</link>
		<dc:creator>Aion Kinah</dc:creator>
		<pubDate>Sat, 14 Nov 2009 14:15:36 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-903345</guid>
		<description>Interesting.. what a very nice option for customer service..</description>
		<content:encoded><![CDATA[<p>Interesting.. what a very nice option for customer service..</p>
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		<title>By: darkfall gold</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-903343</link>
		<dc:creator>darkfall gold</dc:creator>
		<pubDate>Sat, 14 Nov 2009 14:08:38 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-903343</guid>
		<description>Maybe even on this Monday will announce details of Tim Geithner Treasury to buy rotten mortgages and related securities for up to one trillion U.S. dollars, it was said at the weekend in Washington.</description>
		<content:encoded><![CDATA[<p>Maybe even on this Monday will announce details of Tim Geithner Treasury to buy rotten mortgages and related securities for up to one trillion U.S. dollars, it was said at the weekend in Washington.</p>
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		<title>By: satuozhe</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-903344</link>
		<dc:creator>satuozhe</dc:creator>
		<pubDate>Sat, 14 Nov 2009 10:23:21 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-903344</guid>
		<description>&lt;a href=&quot;http://Yes%2CSalesforce.com&quot; rel=&quot;nofollow&quot;&gt;Yes,Salesforce.com&lt;/a&gt; is good &lt;a href =&quot;http://www.aionkianhstore.com&quot; rel=&quot;dofollow&quot; rel=&quot;nofollow&quot;&gt;aion armors&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p><a href="http://Yes%2CSalesforce.com" rel="nofollow">Yes,Salesforce.com</a> is good <a href ="http://www.aionkianhstore.com" rel="dofollow" rel="nofollow">aion armors</a></p>
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		<title>By: edsion007</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-895021</link>
		<dc:creator>edsion007</dc:creator>
		<pubDate>Fri, 09 Oct 2009 12:30:41 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-895021</guid>
		<description>Hmmm.&lt;a href=&quot;http://www.creayuggs.co.uk/&quot; rel=&quot;nofollow&quot;&gt;.&lt;/a&gt;&lt;a href=&quot;http://www.uggs365.co.uk/&quot; rel=&quot;nofollow&quot;&gt;.&lt;/a&gt; why it has to do with twitter so much?</description>
		<content:encoded><![CDATA[<p>Hmmm.<a href="http://www.creayuggs.co.uk/" rel="nofollow">.</a><a href="http://www.uggs365.co.uk/" rel="nofollow">.</a> why it has to do with twitter so much?</p>
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		<title>By: Aion Kinah</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-894131</link>
		<dc:creator>Aion Kinah</dc:creator>
		<pubDate>Thu, 08 Oct 2009 05:48:57 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-894131</guid>
		<description>Berichten zufolge wird die Regierung eine neue Investmentgesellschaft mit dem Namen „Public Investment Corporation“ gründen. Sie soll mit einem Startkapital von 75 bis 100 Milliarden Dollar ausgestattet werden, die aus dem im vergangenen Oktober beschlossenen Rettungspaket für das Finanzsystem kommen sollen.</description>
		<content:encoded><![CDATA[<p>Berichten zufolge wird die Regierung eine neue Investmentgesellschaft mit dem Namen „Public Investment Corporation“ gründen. Sie soll mit einem Startkapital von 75 bis 100 Milliarden Dollar ausgestattet werden, die aus dem im vergangenen Oktober beschlossenen Rettungspaket für das Finanzsystem kommen sollen.</p>
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		<title>By: dianay</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859776</link>
		<dc:creator>dianay</dc:creator>
		<pubDate>Mon, 23 Mar 2009 21:42:51 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859776</guid>
		<description>You have a point. There will be reluctancy out thr but if businesses don&#039;t engage in this open process, thinking that customers will shy away, they may be in for a rude awakening. With W2.0, didn&#039;t we see it coming? Traditionally, we paid millions to gather customer feedback, millions more to announce the  &quot;new and improved&quot; version thanks to that feedback . Today, we have this open channel and apps like salesforce will offer daily customer data - not monthly, not quaterly like in more traditional organisations.  It&#039;s up to us to cease the opportunity : converting concerns into repeat sales. Thumbs up &lt;a href=&quot;http://salesforce.com&quot; rel=&quot;nofollow&quot;&gt;salesforce.com&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>You have a point. There will be reluctancy out thr but if businesses don&#39;t engage in this open process, thinking that customers will shy away, they may be in for a rude awakening. With W2.0, didn&#39;t we see it coming? Traditionally, we paid millions to gather customer feedback, millions more to announce the  &#8220;new and improved&#8221; version thanks to that feedback . Today, we have this open channel and apps like salesforce will offer daily customer data &#8211; not monthly, not quaterly like in more traditional organisations.  It&#39;s up to us to cease the opportunity : converting concerns into repeat sales. Thumbs up <a href="http://salesforce.com" rel="nofollow">salesforce.com</a></p>
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		<title>By: sandybutt</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859779</link>
		<dc:creator>sandybutt</dc:creator>
		<pubDate>Mon, 23 Mar 2009 21:11:11 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859779</guid>
		<description>After the fiftieth, &quot; Iam tweeting from the restroom. Just thought that your product or service sucks&quot; tweet that everybody and their uncle who twitters sees, companies will rethink their tweet mining strategy.&lt;br&gt;&lt;br&gt;Every five years, self-delusional fiction will be created and some companies that think they are doing something &quot;cool&quot; will but into this kool aid and then give up.&lt;br&gt;&lt;br&gt;So what&#039;s new?</description>
		<content:encoded><![CDATA[<p>After the fiftieth, &#8221; Iam tweeting from the restroom. Just thought that your product or service sucks&#8221; tweet that everybody and their uncle who twitters sees, companies will rethink their tweet mining strategy.</p>
<p>Every five years, self-delusional fiction will be created and some companies that think they are doing something &#8220;cool&#8221; will but into this kool aid and then give up.</p>
<p>So what&#39;s new?</p>
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		<title>By: Latest Technology Gadgets</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859778</link>
		<dc:creator>Latest Technology Gadgets</dc:creator>
		<pubDate>Mon, 23 Mar 2009 18:13:33 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859778</guid>
		<description>Interesting.. what a very nice option for customer service..</description>
		<content:encoded><![CDATA[<p>Interesting.. what a very nice option for customer service..</p>
]]></content:encoded>
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		<title>By: andree</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859777</link>
		<dc:creator>andree</dc:creator>
		<pubDate>Mon, 23 Mar 2009 16:00:40 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859777</guid>
		<description>Raivo Pommer&lt;br&gt;&lt;a href=&quot;mailto:raimo1@hot.ee&quot; rel=&quot;nofollow&quot;&gt;raimo1@hot.ee&lt;/a&gt;&lt;br&gt;&lt;br&gt;US Vertpapieren&lt;br&gt;&lt;br&gt;&lt;br&gt; Die amerikanische Regierung wird in dieser Woche ihren Plan vorlegen, wie Banken und andere Marktakteure von jenen giftigen Wertpapieren und faulen Krediten befreit werden sollen, die seit Monaten den Kreditkanal an Haushalte und Unternehmen verstopfen. Womöglich schon an diesem Montag werde Finanzminister Tim Geithner Einzelheiten zum Kauf fauler Hypothekendarlehen und damit verbundener Wertpapiere für bis zu eine Billion Dollar bekanntgeben, hieß es am Wochenende in Washington.&lt;br&gt;&lt;br&gt;Berichten zufolge wird die Regierung eine neue Investmentgesellschaft mit dem Namen „Public Investment Corporation“ gründen. Sie soll mit einem Startkapital von 75 bis 100 Milliarden Dollar ausgestattet werden, die aus dem im vergangenen Oktober beschlossenen Rettungspaket für das Finanzsystem kommen sollen. Die Gesellschaft, die eine Reihe von Investmentfonds auflegen wird, soll eng an das Finanzministerium und an die staatliche Einlagensicherungsgesellschaft, die Federal Deposit Insurance Corporation (FDIC), angebunden sein. Ziel des Plans ist es, nach Möglichkeit auch privates Kapital zum Kauf der problematischen Wertpapiere und Kredite zu mobilisieren. Um privaten Investoren Anreize hierfür zu geben, will die Regierung nicht nur finanzielle Zuschüsse, sondern auch Ausfallgarantien geben. Die FDIC würde dann einen Teil der möglichen Verluste übernehmen. Die Schaffung dieser öffentlich-privaten Partnerschaft, die Geithner vor einigen Wochen in Aussicht gestellt hatte, ist aber nur ein Element des Vorhabens.</description>
		<content:encoded><![CDATA[<p>Raivo Pommer<br /><a href="mailto:raimo1@hot.ee" rel="nofollow">raimo1@hot.ee</a></p>
<p>US Vertpapieren</p>
<p> Die amerikanische Regierung wird in dieser Woche ihren Plan vorlegen, wie Banken und andere Marktakteure von jenen giftigen Wertpapieren und faulen Krediten befreit werden sollen, die seit Monaten den Kreditkanal an Haushalte und Unternehmen verstopfen. Womöglich schon an diesem Montag werde Finanzminister Tim Geithner Einzelheiten zum Kauf fauler Hypothekendarlehen und damit verbundener Wertpapiere für bis zu eine Billion Dollar bekanntgeben, hieß es am Wochenende in Washington.</p>
<p>Berichten zufolge wird die Regierung eine neue Investmentgesellschaft mit dem Namen „Public Investment Corporation“ gründen. Sie soll mit einem Startkapital von 75 bis 100 Milliarden Dollar ausgestattet werden, die aus dem im vergangenen Oktober beschlossenen Rettungspaket für das Finanzsystem kommen sollen. Die Gesellschaft, die eine Reihe von Investmentfonds auflegen wird, soll eng an das Finanzministerium und an die staatliche Einlagensicherungsgesellschaft, die Federal Deposit Insurance Corporation (FDIC), angebunden sein. Ziel des Plans ist es, nach Möglichkeit auch privates Kapital zum Kauf der problematischen Wertpapiere und Kredite zu mobilisieren. Um privaten Investoren Anreize hierfür zu geben, will die Regierung nicht nur finanzielle Zuschüsse, sondern auch Ausfallgarantien geben. Die FDIC würde dann einen Teil der möglichen Verluste übernehmen. Die Schaffung dieser öffentlich-privaten Partnerschaft, die Geithner vor einigen Wochen in Aussicht gestellt hatte, ist aber nur ein Element des Vorhabens.</p>
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		<title>By: Engago team</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859775</link>
		<dc:creator>Engago team</dc:creator>
		<pubDate>Mon, 23 Mar 2009 12:39:41 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859775</guid>
		<description>Wondering if all companies would want to see their complaints or problems being exposed on a general available Twitter account.</description>
		<content:encoded><![CDATA[<p>Wondering if all companies would want to see their complaints or problems being exposed on a general available Twitter account.</p>
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		<title>By: laser hair removal</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859774</link>
		<dc:creator>laser hair removal</dc:creator>
		<pubDate>Mon, 23 Mar 2009 11:41:57 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859774</guid>
		<description>yeah I would have to &lt;a href=&quot;http://salesforce.com&quot; rel=&quot;nofollow&quot;&gt;salesforce.com&lt;/a&gt; and intuit the makers of turbo tax softwares are leaders in this arena</description>
		<content:encoded><![CDATA[<p>yeah I would have to <a href="http://salesforce.com" rel="nofollow">salesforce.com</a> and intuit the makers of turbo tax softwares are leaders in this arena</p>
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		<title>By: Zach Lawryk</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859773</link>
		<dc:creator>Zach Lawryk</dc:creator>
		<pubDate>Mon, 23 Mar 2009 10:43:28 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859773</guid>
		<description>&lt;a href=&quot;http://Salesforce.com&quot; rel=&quot;nofollow&quot;&gt;Salesforce.com&lt;/a&gt; continues to display market leadership in customer service.</description>
		<content:encoded><![CDATA[<p><a href="http://Salesforce.com" rel="nofollow">Salesforce.com</a> continues to display market leadership in customer service.</p>
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		<title>By: Zach Lawryk</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859772</link>
		<dc:creator>Zach Lawryk</dc:creator>
		<pubDate>Mon, 23 Mar 2009 10:35:46 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859772</guid>
		<description>&lt;a href=&quot;http://Salesforce.com&quot; rel=&quot;nofollow&quot;&gt;Salesforce.com&lt;/a&gt; continues to display market leadership is customer service products. Excellent work.</description>
		<content:encoded><![CDATA[<p><a href="http://Salesforce.com" rel="nofollow">Salesforce.com</a> continues to display market leadership is customer service products. Excellent work.</p>
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		<title>By: Paul Spence</title>
		<link>http://venturebeat.com/2009/03/22/salesforcecom-lets-you-answer-customer-complaints-on-twitter/comment-page-1/#comment-859771</link>
		<dc:creator>Paul Spence</dc:creator>
		<pubDate>Mon, 23 Mar 2009 09:52:20 +0000</pubDate>
		<guid isPermaLink="false">http://venturebeat.com/?p=105434#comment-859771</guid>
		<description>This makes perfect sense. Since we first launched iWantMyName our company has made extensive use of Twitter to connect with customers, build trust and resolve any problems. It was especially useful when we created our iPhone domain management app.&lt;br&gt;&lt;br&gt;The beauty of it is that everyone on the network receives the benefit of any shared knowledge and we in turn can learn quickly from the feedback. That seems like a nice win-win for a start-up.</description>
		<content:encoded><![CDATA[<p>This makes perfect sense. Since we first launched iWantMyName our company has made extensive use of Twitter to connect with customers, build trust and resolve any problems. It was especially useful when we created our iPhone domain management app.</p>
<p>The beauty of it is that everyone on the network receives the benefit of any shared knowledge and we in turn can learn quickly from the feedback. That seems like a nice win-win for a start-up.</p>
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