Study: Marketers flock to social networks, but payoff still unclear

According to a new study by WhitePaperSource , social networks are becoming a high-priority tool for marketers. The study, which questioned some 900 marketers, reports that 88 percent are using social media, such as Facebook and Twitter , to market their businesses. The study also indicates that this is a new trend, given that almost two thirds of respondents said they’d only been using social network channels for a couple of months.

Michael A. Stelzner, founder of the consulting company, says most marketers who use Facebook and Twitter create or link to content and gather followers exposed to their brand and businesses. The upside is that it’s free. The downside is that it’s time-consuming. 64 percent are using social media for five hours or more every week, and 39 percent use it for 10 or more hours.

And yet respondents didn’t seem to have much of a sense for how effective their efforts are proving. “They don’t know how to measure how successful they are,” says Stelzner. “But [they] are just realizing that they are getting response, often a lot more than before, using social media.” From what they can tell of their results, about 80 percent claimed they’d generated exposure for their business while 61 percent said they’d improved traffic and growing lists. But generating business is a different matter: only 35 percent said they’d managed do to that using social media.

The study is entitled “Social Media Marketing Industry Report.”

Image from Social Media Marketing Industry Report

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About the Author, Jorgen Lindqvist

  • Twnt
    What? No mention of Myspace? there's a million marketers and businesses that use Myspace to promote!
  • Only 2 folks indicated MySpace of the 880 people taking the survey...
  • The statistics here are just not credible. I don't buy that 86% of middle American companies are using Twitter in marketing. This looks like a classic Silicon Valley hype bubble in a survey. Maybe it was conducted over Twitter?
  • k
    my space is out
  • Jerry
    86% on twitter? How did they promote their business? I haven't seen a single promotion message, although I joined twitter for months and I have hundreds of friends there.
  • I have found that many people think they are marketing when actually they are just networking and hanging out on sites like Twitter and Facebook.

    Marketing is always measurable in terms of action and tangible results. If you can't measure the results then its networking or creating brand awareness etc - all of which may be valuable but I wouldn't count as 'marketing'
  • I agree, Social Marketing is much more than Twitter. I agree with Mark this smells. If Jorgen knew his stuff this would have been much more in depth than Twitter. This is a shameless act of getting backlings.
  • ANDY
    This looks like a classic Silicon Valley hype bubble in a survey. Maybe it was conducted over Twitter? does not make any sense in a B2B WORLD !! ???
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