In fourth day of outage, Sony says it is beefing up PlayStation Network security

Sony is working to improve the security of its PlayStation Network and its Qriocity music service as it works to rebuild the system and bring it back online. The service went down late Wednesday night due to an “external intrusion” and has been down ever since.

Sony hasn’t offered a detailed explanation of the cause of the outage for the PSN, which has more than 70 million registered users on the PlayStation 3 and the PlayStation Portable game systems. People use it for everything from online games to the PlayStation Home virtual world to watching movies and videos. The outage is one of the worst suffered by a major online network, and it is happening at the same time that Amazon’s Elastic Cloud 2 service also crashed.

Anonymous, a group of hackers that attacked Sony sites earlier because of its prosecution of a PS 3 jailbreaking hacker, accused Sony of being incompetent but said it was not responsible for the attack. The group has also sent a video message making fun of Sony.

Patrick Seybold, a spokesman for Sony, said on the PlayStation blog, “We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.”

  • http://twitter.com/ChainOfOblivion Ryan

    Their PR department really dropped the ball on this one, and seems to be continually doing so. Huge outage, and yes PSN is free (provided you aren't a Plus member), but their vague updates say nothing more than “Yes, we know. Still.” Sure, I don't know the workings of all their servers and what it all entails, but tell us what's going on. I would much rather pay for a service and know that it will be available than not pay for a service and go several days knowing nothing. I can survive without the PSN (actually I should be working on a report at the moment) but this whole thing has tarnished Sony a bit, for me anyway.

  • D_Jizzy

    I find it quite ridiculous that sony hasn't offered any ctual explanation, in fact I don't really give two hoots about that, what I care about is seeing a message that says “number of days until the network is up and running.” Nobody really cares that you guys are working on it, all we care about is when the hell is it going to be fixed. And for the record, my wife is a hot ten, I don't mind spending time with her I would just rather play some cod or nhl sometimes lol

  • http://pulse.yahoo.com/_3VB5S2LIMZ5MV247NFISRCNJBE dj2sharp

    I agree with what Ryan said, and think Sony should be putting out better updates. At least an estimated time of completion would be nice. No one knows if it'll be down for five days or five weeks. If at my job I offered explanations like they do, I'd be fired with a quickness. Come on, Sony.

  • http://pulse.yahoo.com/_OLQDPP3N3NVAYW6RUKQJ77Q6EM Jorges Dondelez

    I am cutting Sony some slack on this one. PSN is free without Plus (full disclosure: I am a Plus member), and they've said that an “external intrusion” prompted them to bring the network down. They're keeping it down to beef up security. Expecting them to explain exactly what happened (“Well we had this gaping hole in security – see, it's right here…”) or provide an accurate time of resolution is a bit unrealistic. Sure, in a perfect world they'd be able to say that they'll have their security buttoned down by 3 on Sunday, but it's easier to just not provide an ETA and have people complain about that than it is to provide an ETA, find a new problem, have to change the ETA, and have people complain about that.

  • http://pulse.yahoo.com/_57PCVWRCNMEXRTHT6DUEFMUHYU Kevin B

    1. Considering this hasn't happened before, I doubt they have an actual time of completion. And then all you all would do is bitch if they were late or bitch if it was too long. They are still probably trying to figure how Anonymous (like it is anyone else), got in. If they were to speculate, you'd probably still not believe it. When all is said and done, maybe we'll get an answer. They've told you all they need to know. They were hacked. It's down. It's being fixed. The end.2. It'll be back up when it's back up. It'll still be free, and it should work just as before and hopefully be safer/more stable.3. If you really can't go a week without gaming online (i.e. YOU CAN STILL PLAY YOUR VIDEO GAMES), then it might be time to rethink your priorities. Yes, I know it sucks, but I'm willing to bet a good chunk of PS3 users are college students and most are probably dealing with crunch time/finals any way at the moment. It's probably actually good for them, but instead they are pulling their hair out because they can't get their online COD fix.

  • kungfu_joe100

    To all the DC universe players out there, wouldnt it be nice if DC or SONY fixed all the side arc missions, glitches and patches while they're taking their sweet time? “trying to make ot right” hmm, we will see about that!

  • DoubleAughtCode

    They are correcting an existing exploit.tqird/tswapd. They are Unix infections that target servers. Its been there a while …sacraficing OUR(the consumers) data. Bad news is that unless the key(its internal pword) is changed on PS3's(ie. MAJOR UPDATE), all their efforts will be for nought. Although most of the PS3 utilizes Linux; most of its networking is done via Unix protocols with the private key as its root pword. These infections REQUIRE that all servers in a network be reinstalled and reset from scratch nbefore being reestablished as a network …thats why we wont see the PSN til Tuesday/Wednesday at the latest.There is no other way. These exploits gain discrete FULL ADMIN control over a server, usually due to administrator incompetence. IE. poor passwords/default passwords not changed/etc.In truth, there are ALOT of servers now days suffering from these two nasty bugs but overly-confident/self-acknowledged IT managers usually prevails as to it never being corrected.I just wish I had the money Sony does that keeps this from anything other than web-stories. I would think with as many people comprimised (over 78 million) it might at least make the CNN ticker.

  • http://openid.aol.com/ratedramos Truthseeker17

    PSN HItman17

  • DoubleAughtCode

    BTW…why cant Anon just say what happened instead of these 'foul ass' flash redirects. If you clicked on the video …so sorry. Maybe its time to understand electronic media AFFECTS your physical existance.@Anon @GeeSoNot Really. All because of the missing 'Install Other OS' feature. Whats the excuse before they removed it? While most of these ADD folk cant understand you were involved in misellanous acts against the PS3 BEFORE update 3.21 means your excuses are lame …I will never understand. Im anonymous and I didnt get no email so dont put this to me :) Not to mention an oganized attack is NEVER anonymous. There is definte structure and event and litigation and COC. Its like subscribing to chaos but going to Twitter to find out what other Anarchists are planning.

  • http://pulse.yahoo.com/_EYO3EJMIINWWQXS25L2PTXRFH4 Dom

    You lifeless nozzles- bitch all you want. And you anon douche bags- hack all you want. But at the end of the day, you're all just a bunch of nameless assholes behind a computer while Sony execs all head down to the bank to deposit their billion dollar paychecks. Who are the real losers again? (hint: it ISN'T Sony)

  • http://pulse.yahoo.com/_3VOR5MO2WWXQ437LXIFAMLM4L4 Matt W

    It's really not free. Sure, we don't pay an ongoing membership fee, but Sony isn't running a charity. We have been paying with every game and DLC purchase. It's also not unrealistic to expect a provider to give a rough ETA. At the very least they can give a time when they expect to have a reasonable assessment performed so they can at least give some sort of timeframe. I've worked in support in hosted applications for several years now, and even in cases where the exact cause is not pinpointed, we put out updates stating that there is a problem being investigated, add more detail as it's available, and then give a reasonable estimate when it's known. If the nature of the problem changes, or the ETA shifts, you explain the reason for the change, apologize, and move on.

  • http://pulse.yahoo.com/_V3R5K5ANKIODUGOXXVLBW3SQ7A John

    what with these morons thinking if you pay for service this wont happen….sony is obviously running around like chickens without heads they dont know what todo or where the problem is…maybe they should do what valve did and give these hackers jobs or hire some l337 ones to fix the problem obviously this is beyond their technical abilities, bottom line paying for service wont make a difference stfu u fucking idiots

  • http://pulse.yahoo.com/_AWIG4QJRXEIU5C6L46IBU7CEBY james d

    …I don't understand. First of all, why is Anon trying to sound all godlike and innocent/victimized in a video when they have history of attacking Sony because they penalized some guy who broke the Terms and Conditions because “he wanted to do something 'special' with his PS3? I don't see a need to jailbreak the PS3; if the feature you want isn't on there, deal with it, or you're gonna get in trouble. You should be glad Sony isn't like freaking Microsoft and ban for any damn reason they can find. I wish I could sit down and talk to a group of hackers and see if they would ever be able to provide me with a good damn reason as to why they do it.And as for the downed server if it means my PS3 is going to be better protected, keep it down as long as you have to. Maybe Square Enix will upload some of that Dissidia 012 DLC for NA.

  • http://pulse.yahoo.com/_CQPIMRKF46NPAJGHIF4RFA52UY dereck

    a day of god is no day ta bitch about small beans! get up get out and do something on this day of the lord

  • Captain_Thurston

    Let's be clear about something. PSN IS NOT FREE. I don't know how much you guys paid, but I paid $300 for my PS3. Included in that, and part of what I bargained for was, online capability. Just because Xbox charges extra for online play, doesn't make PSN free. In fact, if PSN never comes back, Sony will have one huge class action pending against them. Stop saying it's free. You paid for it. They offered PSN as an incentive to purchase the PS3 instead of Xbox. We bought games that are only worth the money if you can play online.Again, PSN is not free. It was part of the package I paid for when I bought my pS3. if it were not offered, i would not have bought it.

  • http://pulse.yahoo.com/_E5AHTU2IWNXKILGITE2GNYMSDM tytlyf

    haha. Give easter back to the pagans where it started you loon!

  • http://profiles.google.com/andrewmylessimpson andrew simpson

    is sounds like the audio of the video has been translated by using something like google translate

  • http://pulse.yahoo.com/_CQPIMRKF46NPAJGHIF4RFA52UY dereck

    its more than a pagan day now it a day to be with your loved ones and for us all ta see that being loved and ta love is the best high next ta sex and a big fat bong hit. give sony a brake on this day of love and forgiveness! oh and by the way i am not a bible thumper.

  • http://pulse.yahoo.com/_CQPIMRKF46NPAJGHIF4RFA52UY dereck

    sony rocks!!!

  • dastereoguy

    black oppss down need a fix you can go to local network and eddit game settings enable enemy's and play up to you vr's 9 enemys comp players and adjust there diff level repost for all the die hard blackopps players

  • http://pulse.yahoo.com/_57PCVWRCNMEXRTHT6DUEFMUHYU Kevin B

    Captain, you can say it's not free, but essentially it is. I could pay $300 for an Xbox or $300 for a PS3. I could pay $60 for an Xbox game or $60 for a PS3 game. Still equal so far. Then I could pay $60 or whatever it is a year for Xbox live, or $0 for PSN. It's free; end of story. Unless you spend money on DLC… which if I'm not mistaken, Xbox charges for as well and doesn't just hand most of it out.

  • http://twitter.com/YungiinCVA Chase Almodovar

    black oppss down need a fix you can go to local network and eddit game settings enable enemy's and play up to you vr's 9 enemys comp players and adjust there diff level repost for all the die hard blackopps players

  • mutantrobot

    so what now? what about monthly fees foe games? I live on a very low income, and one of my few joys is DC Universe Online. Will Playstation reimburse for the time lost on accounts such as this, or are peoplr just screwed out of it? Not bitching, just concerned. I had just paid my subscripiton fees, and have not been able to play since, and considering i get one day off to actually play, i feel like I'm being screwed, as do most people who play online.

  • http://frugallysavvy.com Frugally Savvy

    I bet that the people over at Microsoft are celebrating about the outage

  • pr1mus

    double post

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