Did Sony do enough to satisfy angry PlayStation Network users? (poll)

Sony executives have formally apologized to users who were affected by the hacker attack on the PlayStation Network, the online entertainment service that has been down for more than 10 days.

Today, Sony’s Kaz Hirai repeatedly apologized to users for the data breach. The company said it would begin restoring the service for the PSN and Qriocity music and video service within a week. It offered to reimburse customers for the costs related to credit card reissuance and for any needed identity protection service. Sony is also offering a “welcome back” initiative to compensate users for their losses. That includes free content, which may vary based on the region where the user lives; it also includes 30 days free subscription to the paid PlayStation Plus service.

Sony also pledged to move its service to a new data center and to beef up its security so this doesn’t happen again.

The company has been criticized for acting too slowly to respond to user concerns about the break-in and whether or not personal information such as credit card numbers were stolen. Sony’s Hirai said as many as 10 million credit card numbers may have been stolen by the hackers.

Frankly, I think Sony did a good job here, although it should have done it much sooner. It pretty much said everything that I expected it to say. It probably could have disclosed more about the exact nature of the attack, but it erred on the side of not disclosing this information to prevent future attacks.

Are you satisfied that Sony said enough to mollify angry users?

Online Surveys – Zoomerang.com

  • http://twitter.com/ImpossibleAct Kenneth Morris

    Hey what does everyone want? Seriously, they lacked telling us about the breach but then decided to pay us to return, well I hate Xbox so Iguess I'll take the free stuff. Now I sure wish they'd given a more precise date of PSN return… I need to kill on Black Ops.

  • http://pulse.yahoo.com/_MX6XZWQEJP7HGRUFDJCCLLMIXU Raijin

    Few things you have to know to get a better understanding of what happened – see thats the problem with internet journalism, its so easy to half ass report without fact checking, doing research on other reports to add up other factors, etc.1- The FBI recently admitted their cyber securities branch was full of far undertrained staff.2- As a result, Sony support switched over from just the FBI to add the dept. of homeland security (USA, anyway)3- Sony initially didnt know the extent of the attack, and once they figured out that developer access was cracked by those using hacked PS3s (again, you can thank George Hotz for these damages since he released the root keys that started this mess), they pulled PSNs plug to play it safe. Soon after they hired a security firm to delve into the scope of the threat – so this wasn't Sony investigating directly, that's why it took 3-4 extra days for them to come to the conclusion that the extent of the intrusion compromised all user data.4- Though credit card data is encrypted, other personal info is not. The security method that kept users from other peoples personal data failed because the hack itself gave dev level access – perfect back door. Now that was Sony's fault, they should have encrypted all data.5- Sony just finished switching PSN services to another group last month, so getting organized after an attack like this would take even longer.PSN is coming back up Tuesday May 3rd, albeit in some sort of limited capacity. Probably won't be set for online gaming, but might be a relog period where users will have to change their profile details. There will also more than likely be a kick off before hand with an emergency firmware update, something that would add more security to the console/user end. And just a heads up, PSN is going to be slooooooow when it comes back online. Lot of people will be massing and downloading the updates, so grab a tv guide or fire up tivo, dvds, whatever. It'll be a long night.Though probably not as long as it'd take to completely recover your PC. :P

  • http://twitter.com/Ravn987 Erich Shrefler

    I'm upset that I knew about it day one, and I felt well informed, thanks to all the coverage, but I didn't personally receive anything from Sony about it until over a week later! Because I started following the story from the start, I was able to take the necessary precautions, but what about all the people that didn't know about it until they got that email from Sony?Because of Sony's delay in being forthcoming with their users, I know a few people that are talking about “jumping ship” for Microsoft. I've always a strong supporter of Sony and the Playstation gaming systems, and this security breach will not change that…So yes, I would say I'm satisfied with the actions Sony took to resolve this matter, but I'm disappointed with the lack of urgency I would have liked to see, if not expected to see, with informing their users.

  • http://bennash.com/ Ben Nash

    Um Geohot just exposed their horrible security. They should hire him, and then we can “thank him” as you put it.

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