Sony's online outage starting to take toll on PS 3 sales (poll)

Retailers are starting to report increased trade-ins of PlayStation 3 consoles for Microsoft’s Xbox 360s as gamers run out of patience with Sony’s online outage, according to game publication Edge.

Citing industry sources, Edge reported a growing trend of PS 3 consoles being traded in for cash or Xbox 360s. It also said sales of PSN points cards, which can be used to purchase games or movies on the PlayStation Network, have decreased. More than 77 million PSN registered users haven’t been able to play online games or download new content for more than three weeks because of a hacker attack that undermined the security of the network.

Hardcore gamers are pretty passionate about their game consoles. Many stuck with Microsoft even as it struggled through its billion-dollar Xbox 360 defects problem a couple of years ago. But some gamers are on the fence now with PSN. One store manager in the United Kingdom told Edge that from the second week of the outage onward, there has been a 200 percent increase in PS 3 consoles being traded in.

Tom Mestdagh, of Belgian indie retailer Gameswap, told Edge, “At the end of each month people come to sell their consoles. People that need money [to pay bills]. What’s different this time around is that they are bringing in PS3s together with all their games, and they don’t want money, they want an Xbox 360. In every case it is because of Black Ops and/or Modern Warfare 2.”

The timing is great for Microsoft because it landed an exclusive for the Call of Duty Black Ops map pack, Escalation, which launched last week. Millions of Call of Duty fans can play that new content on Xbox Live or the Xbox 360, but not on the PS 3.

Microsoft said it sold 297,000 Xbox 360s in April, up 60 percent from a year ago, according to market researcher NPD. The outage started on April 20. Sony sold 204,000 PS 3 consoles in April, up 13 percent from 180,800 a year earlier. Sony said PS 3 software sales were up 40 percent from a year ago.

Patrick Seybold, a spokesman for Sony, said, “We continue to see a lot of great momentum at the retail level and appreciate the support we’ve received from our partners, retailers and customers since the criminal attack on the PlayStation Network. We hope to have services restored as soon as we can.”

Mestdagh said the PS 3 returns are up 200 percent compared to March, even though that only includes 10 days of the month. Edge acknowledges that it has surveyed a small sample of retailers. What do you think? Please take our poll below. Please explain your vote in the comments.

Online Surveys – Zoomerang.com

  • http://www.thereelists.com Corey Atad

    Yeah, I don't get it. The PS3 is still a much better system, and when it comes back online, the PSN will probably be more secure than Live, at least for now. Then again, I use the PS3 more for Blu-ray than games, and I think the last time I played multiplayer on PSN was 6 months ago, so who am I to talk?

  • Lucien Jans

    I own both xbox360 and PS3 so its just been a bump in the road.  How ever Patrick Seybold need to quit referring to it as a criminal attack.  What's criminal is that your network security was so weak that little 16 yr olds can hack into your network(S) and steal info.  Why did you have to wait until your network was trashed to address this?

  • http://pulse.yahoo.com/_PWALX4GOQWAUNYJUOOU7EL3GL4 Kelly

    I'm just sad because my best friend moved to California a few years ago and playing games online was one way we've been keeping in touch.  I still talk to him, but nothing beats being able to talk to him and playing a good multiplayer game together.

  • http://pulse.yahoo.com/_EUJ5UYRHPKWF5QQ44W4GFGTEWI Sheep Blah

    There's no point… Xbox will probably get it next… Trading in= Pointless.. especially if you bought a lot of DLC.

  • SamtheManCA

    Sony reps and Ceos are a bunch of Liars . they conceal info and give us bit and pieces when it is absolutely necessary . i think if they came clean from the get go , gamers like us would have understood and stood by them . Im not going to trade my ps3 but i was on the verge few times. my loyalty comes first though although im not happy with Sony . i dont blame others that jumped boats to XBOX

  • Ampdraw

    Id buy an XBOX if it played BluRay, but already went down that road and made the mistake of buying an HDDVD player once, still so Peed off over getting burned on that deal that a little PSN downtime is minor in comparison. As far as sales go I think its a BS ploy to try and get Sony to hurry up, once they are back up and running again everything will be fresh, new, crisp and forgotten within 2 months of being back up. Online PS game sales may be down at the moment (why buy a game you can't rip open and play the same day?), but rather than people bailing on their systems I'll bet more are actually just buying up offline PS games they can play for now. That's probably not helping to get Sony off the stick and speed things up since they've likely increased sales in an area that would otherwise be slower.I also repeatedly read people saying “don't blame Sony the hackers are at fault”. Keep in mind, Sony are the ones that decided to play bully and lost when they Peed off the hacker and privacy rights people, which includes everyone to some degree unless they have a vested financial interest in Sony. Running your systems on out dated, unpatched software without as much as a firewall is also just begging for problems, this was 100% Sony's fault and (very poor) executive decission to do. There once was a time when it was customary in Japan for someone at fault of shame like this to thrust a sword into their own gut. Sony execs are getting off too easy.I'll keep my PS3, I've been very happy with it, this down time does suck, but I'll be happy if they stick to their offer of the free games choice, as long as they are games someone would actually want. Just hope they don't pull the same BS that was done to unload the HDDVD players on us, offer 5 free HDDVD movies from a list of movies that were already ones I'd probably of never bought, then send me different movies than even the ones I picked and would have not wanted at all just to clear out their unwanted stock before bailing on all of us.Nope, this doesn't even come close to the taste of feces still left in my mouth after the HDDVD burn, I'd go without any console at all and back to the old PC before I ever bought another product even related to that HDDVD memory.

  • http://twitter.com/rpg_gurl natasha pagelsdorf

    i will always remain true and secure with sony! the PS3 is an amazing system and just cus some loser hackers planned to do something illegal and ruin a company is the exact reason we all need to stay strong and support them!i am a plystation plus member have a 120GB system filled with PSN Downloads and DLC,.. over 50 actually games and just recently got a PSP 3000 to be able to transfer and buy MORE games from the PSN which i will do once this is up!if you give up on SONY due to this then you are no better than the hackers

  • http://pulse.yahoo.com/_IQDQTRLDXFCXNVMXUKZ4NWZB7Y Corey Nessing

    i say we all just go and get xbox and see how playstation feels about that im tired of waiting for this garbage to be figured out. by this date by this date o now we dont know when. dont get me wrong i love playstation  i do believe its a better system but playstation will never be back

  • http://pulse.yahoo.com/_IQDQTRLDXFCXNVMXUKZ4NWZB7Y Corey Nessing

    i say we all just go and get xbox and see how playstation feels about that im tired of waiting for this garbage to be figured out. by this date by this date o now we dont know when. dont get me wrong i love playstation  i do believe its a better system but playstation will never be back

  • chaertel

    I'm not going to change, because it would take too much money to switch completely, however I did consider it. I have been looking at buying either a Playstation 3 or Xbox 360 for quite a while. I  decided Playstation 3 would be best, I thought it had backwards compatibility so it would play my large collection of Playstation 1 and 2 games, and I only wanted to buy the console once and wanted it to last for years, none of this red ring of death that Xbox has so much. Well turns out Playstation IS backwards compatible, or used to be. The ones that ARE you can get used or refurbished for 250 (Who knows how long refurbished will last you, you either get a good deal or a horrible one and there is no way of knowing, so a warranty is another $50), or you can get a new one for 300 (without backwards compatibility since they discontinued making the software emulation in the PS3's.) I was upset to learn this, but I am a loyal fan of Sony so I stick with my plan, It would be cheaper to just buy another ps2 when mine finally gives in, (plus I know ALL the games work on a Playstation 2, not just some.) Of course the foremost reason I was getting a new console was so I can play Nazi Zombies (Specifically Der Riese map.) Well, I heard about the 4/20 hack on playstation, but the article I read about said it was down for three days, I thought that meant it was back up… I found an extremely good deal on a playstation 3 and went for it! I got a controller offline and had it overnight shipped so I could have it for 2 player by the time I hook it up. Same thing with the game, I only found one so I bought it and picked it up in store. Did alot of extra work just so Nazi Zombies would be the first game played on my system only to find out that the network is STILL down and won't even be up until the end of the month. And guess what? There is NO way of playing any of the (good) zombie maps unless you can connect and download them. I wouldn't even be as upset if there was a zombie expansion disk with all the maps that allow you to play without connecting to the network, but instead I am stuck with $300-400 of newly purchased playstation products and I can't even play my game. >=[I am a loyal Playstation fan, they have done me good for many years, but recently I have been very upset with them. Their company doesn't seem to care much about getting PSN back up on the network, and didn't put very much effort into the network in the first place (thus the attack and the immense network failure), they told us all to suck it up and deal with the fact that they will no longer be backwards compatible, plus their games are more expensive then any other console, even for the same exact game. I can understand most of their decisions, (it's too expensive to make Playstation 3s backwards compatible, Nintendo has never been backwards compatible until Wii could play gamecube, however that was one of the highlights about Sony's Playstaion.) But I feel like Sony is losing it's ability to provide consumers with the products they know they want, and they definitely are losing the loyalty and trust of myself and millions of other gamers.

  • Paul Larsen

    @coreyatad:disqus PS3 is a much better console, you're correct; I've owned both consoles, and although I started out as a die-hard Xbox360 fan, my passion dimmed as soon as I got my hands on the PS3 several months later. Sony had it right from the start: Blu-ray, HDMI, built-in Wi-Fi, wireless controllers that could be charged without paying $60 for an adapter, FREE online multiplayer, etc. Microsoft failed from the start — HD DVD (seriously?! WTF?!?!), RCA component connections sans HDMI, Wi-Fi capability only after you shell out $70+ for the “USB Wi-Fi adapter kit,” wireless controllers that use batteries unless you spend $60+ for a “recharge adapter kit,” un-free online multiplayer, etc., not to mention the hordes of prepubescent little boys with their shrill, soprano vocal range, screaming like banshees in your ear. (Surprisingly, there's an enjoyable absence of these unbearable little twats occupying the PSN; they usually keep themselves confined to Xbox Live. I've noticed that people on the PSN have a higher tendency of no communication whatsoever; I don't know whether I consider this a blessing, or a pain in the ass.)I could type for hours the PS3 vs. Xbox360 debate, but that would only earn me the quintessential “fanboy” pseudonym that's so popular among the Microsoft masses; they award this title to anyone who poses a threat to their utopian conception of the supposedly “infallible” Xbox360, or to any person who doesn't assimilate to their ideology, i.e., a person who argues *for* the PS3 instead of against it. But, I digress… I believe in Sony and stand by their product; I'll not stray simply because it's taking longer than expected to build a more secure online environment in which its inhabitants may reside with aegis and peace of mind. Let the haters leave in droves; let them join with the plebeian majority that is Xbox Live, and we'll applaud as their proverbial roads are choked and asphyxiated into disarray, while we cruise, top-down, on the wide-open, infinitely expanding Autobahn that is the PlayStation Network. You will not be missed.

  • v_volker

    And people still calling the PS3 a better system. Get off your high horse please. More secure than Microsoft? Uh, don't think so. As much as I dislike the giant for all its questionable corporate shadiness, their network is top notch. Their whole platform was build around it. And they have the multitude of years of experience in building secure networks. I got $100 bucks off a 160GB or 320GB PS3 from Gamestop, and that's not even gonna cut it. Not even for the Blu-ray. Sony deserves every inch of what they're getting for the way they've treated their customers.

  • v_volker

    You got burned cause you wanted to. The format war was still in full swing when HD-DVD was out. But guess what? You fell for it again cause Blu-ray is gonna die a slow death as well. The future is streaming. Microsoft knows that, Google knows that, and Apple knows that. Look at the signs. No one is gonna own anything in a hard format come the next 10 years. Everything will be cloud based. That's why Microsoft didn't even bother with integrating Blu-ray. Why? They can stream all their content directly to your HDD on-demand. Saves money, saves trees, and content is cheaper for the consumer. Everyone wins.

  • jDhami

    I'm sure Sony will miss them. You can praise their leave all you like but they are business that Sony is losing, which is exactly what this article is talking about. The reason you don't have communication on PSN is because you don't get a means of vocal communication like the mic you receive with the Xbox 360. If this wasn't the case, you'd actually realize the amount of prepubescent boys eclipses that of the Xbox 360.  Also, I would recommend taking Xbox Live for a spin before you call the PSN the Autobahn. The quantity and quality of material on the Xbox Marketplace puts the Playstation Store to shame. As much as I loved my PS3, it's become a dusty, overhyped waste of money. Despite all the things I don't like about the Xbox 360, many of which you mentioned, I cannot include Xbox Live on that list. It's worth every penny I pay year after year.Also, to those of you continuing to stick by Sony by rationalizing that the hackers are at fault, why do you not open your eyes and see that the Playstation Network was asking for it. The level of security PSN had in place was unacceptable for a service that kept a lot of confidential information about its users (names, addresses and credit card information to name a few). Sony cut corners and now they are paying the price and they have lost the trust of many users, myself included. I cannot rationalize leaving my information in the hands of a company as irresponsible as Sony. It is painful as a self professed Sony fanboy for many years to have to bash the company I put so much faith in, but the facts speak for themselves. Sony has a long road ahead of them if they want to regain the trust of users, something that cannot be done with two free games and PSN plus.

  • asdasdad asdasas

    “xbox will probobly get it next”no xbox wont get it next, just because your consoles nework failed doesnt mean the other ones will.

  • asdasdad asdasas

    “sony is loosing”no, sony is dying.they will not recoverpsn down 3 weeks for over 77 million people,people wont just forget that.

  • http://pulse.yahoo.com/_MVV7M6QVCZBI2JVNE6HDLUM4QA Fisher

    Funny how the comments about Playstation being a failure because of network attacks sounds just like the comments concerning the 360's RRD.The fact is both consoles have been out long enough for people to have invested a lot in software and DLC. In addition, many PS users have also accumulated a BluRay collection. So trading in the system for a 360 will mean they also need an addition piece of hardware to watch videos. That seems out of the question for many people.

  • http://www.thereelists.com Corey Atad

    I like the Xbox well enough. It's a fine system. For my money, the PS3 is simply the better option, and a lot of that is to do with the Blu-ray player (still the best player on the market) which is what I use most often. I watch a ton of movies and I love Blu-rays, and the PS3 does that well, plus I can play great games like Uncharted.If I was more of a gamer, and especially more of an online gamer, then I might consider Live. But even then, as much as Live is a “better” system, I don't care about trophies or anything like that. As long as I can connect and play I'm good, and PSN has been doing that reasonably well and for free, so I'm not complaining.Obviously, the issue of security is huge, and I recognize that Sony has slacked on it and they are very much to blame for putting their customers at risk. But I also understand how the real world works. Sony, because of the attacks, will beef up security to the max, and at least for now I am sure it could be called just as secure or even more secure than Live. That has nothing to do with favouring Sony, it just makes sense. Everyone says Live is more secure, but nobody really knows for sure until it gets hacked as well. All I know is that Sony will work damn hard to make sure what happened does not happen again, it's in their corporate interest.And Sony doesn't deserve or not deserve anything. They are a corporation that makes a product, and all I care about in the end is the quality of the product. The PS3 is still a great product, always was, and now its online functionality will be more secure, and so effectively the product has only gotten better. I see no reason to sell my PS3, spend extra money on an Xbox, Live, and new games, while also losing out on the Blu-ray capabilities just because Sony “deserves every inch of what they're getting.” That's not a very rational response. I'll stick with my PS3 until I see that something significantly better comes along, and if that product is a PS4 then so be it. If it's a new Xbox then I'll gladly switch companies. I have no corporate loyalties to build or break.

  • http://www.thereelists.com Corey Atad

    Blu-ray is not in a format war with streaming. They are formats that will co-exist. Right now both formats are actually growing. Blu-ray will never be as big as DVD was, it can't be. But so long as there are people who want to watch movies in the best possible quality, Blu-ray will remain. Until streaming can match the bandwidth of Blu-ray, both formats will exist side by side. I'm all for streaming, but the quality of a movie streamed, even in HD, just isn't as awesome.Also, I live in Canada, where the selection available for streaming is not very good, and on top of that, usage based billing is making it impossible to stream the amount necessary. I hate Canadian ISPs and copyright issues so much. I want me some Hulu+ so I can watch all those awesome Criterion movies.

  • http://www.thereelists.com Corey Atad

    This exactly. A reasoned response.

  • v_volker

    Yea i've heard of the problems our northern neighbors face with ISP's. I feel for you. Down here, it's another story. Our HD streaming is pretty good. Of course up until now we only have Netflix. But when it streams in HD it's pretty damn amazing for a stream. By the way, Hulu+ sux big time. It's a waste of 9 bucks. They aren't legally allowed to stream content that's aired on the same day. So it's a waste if you are replacing it for normal TV. You can also find most programs and movies that are on Hulu+ on Netflix streaming.

  • http://www.thereelists.com Corey Atad

    Oh, I know that Hulu+ kinda sucks, but they recently made a deal to put every single film from the Criterion Collection in their catalog, and, HD or not, that alone would be worth the $9 per month to me.

  • http://www.chris-salazar.com/blog/2011/05/13/advice-playstation-network-psn-outage-struggles-with-retail/ » ADVICE: PlayStation Network (PSN) Outage Causing Struggles With Retail eBizz by Chris A. Salazar

    [...] Polls on users who trade in their consoles [...]

blog comments powered by Disqus

GamesBeat is your source for gaming news and reviews. But it's also home to the best articles from gamers, developers, and other folks outside of the traditional press. Register or log in to join our community of writers. You can even make a few bucks publishing stories here! Learn more.

You are now an esteemed member of the GamesBeat community. That means you can comment on stories or post your own to GB Unfiltered (look for the "New Post" link by mousing over your name in the red bar up top). But first, why don't you fill out your via your ?

About GamesBeat