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European Playstation Network store broken following maintenance (updated)

Following scheduled maintenance last week, the Playstation Network store in Europe, Australia and New Zealand is no longer working for many users. The problem, reported widely across the European Playstation forums, is that no content can be downloaded from the store, and download lists of previously purchased content are inaccessible.

With so many games requiring online passes to activate multiplayer content, or even to unlock single player elements, this lack of store functionality is a big issue. If the problems with the store continue, this is likely to impact a lot of gamers over the weekend in the affected regions.

While the digital storefront is still usable, and items can be purchased, they can not be downloaded. When attempting to look at their download history, many users are simply receiving the error code 80023102, along with the message “No content was found”.

Community Moderator SuperFastZombie responded to the first reports of this issue on 3 Feb, saying, “This is an issue we are aware of following the PSN maintenance last night. We are currently working on a fix, there should be nothing you have to do your end so please bear with us and I will update this thread as soon as its sorted.”

Reports of this problem have come in from many countries across European, including the UK, France, Spain and The Netherlands. It is also affecting accounts held in Australia and New Zealand. The problem does not seem to be affecting all European Playstation Network accounts, with some users reporting that they can still download store content. The North American store appears to be working normally.

A second update from SuperFastZombie was provided a few hours ago, but it gives no clue as to when the situation is likely to be resolved:

“Update – As of this morning I can confirm that we are still working to resolve this issue.  For those of you worried about losing content I can assure you that this is not the case.  Your download lists and purchase history have not been affected, the problem is the ability to access them from your console.

Once this is fixed all your content will be available as before. I will keep you updated even if there is no update, if that makes sense?”

We will update this post if we hear any further news.

Update: UK Community Team member Yaster has now stated, “I’m being told that the cause of the problem has been identified, but a resolution has yet to become available. I’ll continue to push for updates.”

Update 2: Another member of the Playstation Community Team, RabidWalker, issued the following update at 10:40am GMT, on 6 Feb: “Currently work is being carried out to resolve the issue users are having, however we have not been given an exact time for this to be completed yet.”

Update 3: Sony Entertainment Network reports that this issue is now resolved. “Hi all. We know some of you may have experienced some issues with PS3 downloads in the last 24hours but this should all be working now.” Ignoring the fact that this has been a problem for over 72 hours, it is nice to finally see a resolution.


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