GamesBeat

Intermittent Uplay outage renders several Ubisoft games unplayable

French publisher Ubisoft is getting a pretty stern talking-to from its customers. Angry users have taken to Ubi’s official forums to complain that they cannot access their legally purchased games. This is apparently due to outages in the Uplay online service, which verifies the legitimacy of the company’s PC games.

Forum posters are reporting that the Uplay service is giving a “Wrong username or password” error when trying to log into games like Assassin’s Creed: Revelations. This failure is only affecting PC games.

In February, a server transition rendered a handful of Ubisoft titles unplayable for a matter of hours. In that case, however, the publisher provided the public with ample warning.

We’ve contacted Ubisoft to determine the exact nature of this outage.

In the meantime, messages in the aforementioned forum thread suggest that perseverance is the key to overcoming Uplay’s current fickleness. Users are confirming that repeated attempts to log in eventually convince the servers that you have the correct username and password.

Detractors of always-on digital-rights management (an antipiracy solution that requires a constant Internet connection to confirm a game’s authenticity) will likely point to this as more evidence that publishers like Ubisoft are hurting their legitimate customers in the attempt to lock out software pirates. Although, many have made that argument prior to this incident, and this didn’t stop the initial implementation of these security measures.


Screen Shot 2014-03-25 at 2.00.11 PMGamesBeat 2014 — VentureBeat’s sixth annual event on disruption in the video game market — is coming up on Sept 15-16 in San Francisco. Purchase your ticket now to save $200!
0 comments

GamesBeat is your source for gaming news and reviews. But it's also home to the best articles from gamers, developers, and other folks outside of the traditional press. Register or log in to join our community of writers. You can even make a few bucks publishing stories here! Learn more.

You are now an esteemed member of the GamesBeat community. That means you can comment on stories or post your own to GB Unfiltered (look for the "New Post" link by mousing over your name in the red bar up top). But first, why don't you fill out your via your ?

About GamesBeat