PC software maker Soluto has launched a new tool called Quick Question that makes it easier than ever to ask a friend or family member for tech help.
Quick Question solidifies Soluto as a company dedicated to defeating PC frustration with crowdsourcing. Its software already makes it easy for a tech-savvy person to support someone who needs computer help. Now with Quick Question, PC users that need help with their tech can just press the F8 key and Soluto will send a screenshot and the problem to the tech-savvy friend.
“The Quick Question feature revolutionizes the way we help each other solve our computer headaches,” Soluto CEO Tomer Dvir said in a statement. “With a strike of the F8 key, a Soluto user can show the problem to a friend or colleague who can respond immediately with an answer or fix the problem remotely. No more time is wasted explaining problems on the phone or over long email threads — the person with the problem doesn’t even have to be at the computer while the issue is solved.”
On top of launching Quick Question, Soluto has also released data on how often PC users call others for help and what issues they most struggle with. The survey of more than 1,400 computer users showed their biggest frustration to be setting up and supporting new devices like printers and smartphones.
Other big problems for these survey respondents included “slow PCs and crashes” (23.7 percent), “viruses” (18.5 percent), and “connecting to the Internet” (14.1 percent). These users contacted their tech-savvy friends or family a few times a month with their computer issues. The survey indicates why the new Quick Question feature could be especially useful.
Tel Aviv, Isreal-based Soluto has raised $18.3 million in funding to date. Investors include Index Ventures, Bessemer Venture Partners, Giza Venture Capital, and Proixma Ventures.
Photo credit: Soluto
VentureBeat’s VB Insight team is studying email marketing tools.
Chime in here, and we’ll share the results