William Volk is the chief creative officer for Playscreen, a developer of casual, mobile, and social games.
Angered by having to work on the holiday on Jan. 1, 1965, comic Soupy Sales ended a live TV children’s show by asking his young viewers to tiptoe into their still-sleeping parents’ bedrooms and remove those “funny green pieces of paper with pictures of U.S. presidents” from their pants and pocketbooks. “Put them in an envelope and mail them to me,” Sales instructed the children. He received a two-week suspension.
Sales’ stunt only netted a few dollars in the mail, as most viewers didn’t know how to mail in cash. After all, this was a live TV show in the 1960s, not a mobile game with in-app purchases. Nowadays, if a child can get the password to say, an iTunes account, it’s far easier for them to send those “funny green pieces of paper with pictures of U.S. presidents” on them. Parents are often shocked to find their children running up charges in the tens, hundreds, or even thousands of dollars.
Consider these headlines:
- $3,000 iTunes bill stun mom
- iDad gets Apple refund for girl’s £4k game bill
- Apple refunds $6,131 iTunes bill for 8-year-old’s unauthorized in-app purchases
- iTunes refund after Bristol boy’s £1,700 spending spree
Yes, the parents are erring by giving their own passwords to their children. Often the children are playing games targeted at an older audience (the $3,000 example was for the strategy game Clash of Clans).
Freemium games depend on “whales,” users who make large purchases, for much of their income. A typical title may only have 2 percent to 3 percent of players making purchases. This isn’t a problem with social casino games targeted at teens and adults. These are rated at ages 12+ by Apple.
Many children’s games, like SpongeBob Moves In, My Little Pony, Skylanders: Lost Islands, and Littlest Pet Shop, offer in-app items as expensive as $99.99. The SpongeBob game (rated ages 4+) isn’t even a freemium title, as the download runs $3.99. So even parents trying to avoid free-to-play games can get surprised by these purchases.
In the headlines above, Apple eventually did refund the purchases, a wise decision.
As David Fewer, the director of the Canadian Internet Policy and Public Interest Clinic, says, “The $3,000, $5,000, $10,000 bills — people are really going to complain about that when they show up, because it’s pretty noticeable on your credit card statement. But if it’s just $20 or $40, parents are going to go into that cost-benefit calculation.”
The danger here is political opportunity. In 2011 these stories motivated then-Rep. Edward J. Markey (D-Mass.) and Sens. Amy Klobuchar (D-Minn.) and Mark Pryor (D-Ark.) to send separate letters to Federal Trade Commission chairman Jon Leibowitz, asking the consumer protection agency to investigate games such as Smurfs Village and Tap Zoo. The investigation led to a tightening of the App Store by Apple, making passwords mandatory for in-app purchases. In February, Apple settled a class action lawsuit by parents.
The problem today is that apps targeted for 5 year olds are relying on in-app purchases even more so than they did in 2011. The top-grossing children’s game category shows 17 out of the top 20 are doing just that.
I believe it is just a matter of time before political opportunity strikes again. The danger is that additional restriction on in-app purchasing could hurt social casino and other games not intended for children. Spending caps could be required.
It would be wise for publishers and Apple to encourage a switch to paid apps for very young children. I admit a bias. I didn’t even consider going the freemium route for our children’s games. Ad supported titles are also an alternative. Parents would be wise to look for paid games with no in-app purchases for their youngest children who may lack to maturity level to deal with the consequences of buying items for their favorite games. Apple does offer an “allowance” system that allows parents to set monthly spending limits.
I suspect Apple will be playing close attention to apps targeted to these age segments that include high cost in-app digital content.
William Volk is the chief creative officer for Playscreen, a developer of casual, mobile, and social games. Volk has more than 30 years of experience in the game industry, starting with Conflict 2500 (Avalon Hill) in 1980. His notable works include The Pyramid of Peril (Aegis), The Return to Zork (Activision), and Word Carnivale (PlayScreen). Volk served as VP of technology at Activision. Has worked in mobile gaming since 2000.