GamesBeat

Amid some reports of failed disc drives, Microsoft says it will help customers with faulty Xbox Ones

Above: The Xbox One with the new controller and Kinect motion sensor.

Image Credit: Microsoft

Some Xbox One owners have reported that the disc drives on their consoles are not working properly, and Microsoft has said in response that it will take care of any customer problems.

The company didn’t acknowledge whether it is receiving such reports or not. But on Twitter and on the Xbox forums, some owners claim they are having problems with Blu-ray disc drives that won’t play disc-based games or make grinding noises.

Clearly, Microsoft wants to avoid bringing back memories of customer service complaints related to the Red Ring of Death failures of the Xbox 360, and it is moving quickly to create the impression that it will have its customers’ interests at heart.

A statement from a Microsoft spokesperson said:

“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers.

Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:

  • Talking to a live customer support person that can call you back if you don’t want to wait.
  • Xbox.com for support pages and forums.
  • On Twitter with @XboxSupport.
  • There are also Help and diagnostics on the console by saying ‘Xbox Help.’”

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