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Xbox Live is down (again) for many and is causing a black-screen bug

Above: The avatars are excited because with Xbox Live down you can no longer strip them and put them in silly outfits.

Image Credit: Microsoft

The Xbox One and Xbox 360 are experiencing a number of connection problems thanks to intermittent issues with Microsoft’s online service.

For the third time in two weeks, the Xbox Live service is experiencing network-wide issues. Microsoft confirmed on its Xbox Live status website that gamers on Xbox One and Xbox 360 are having trouble joining others in online multiplayer games. Other gamers are having trouble managing their friends list or accessing the activity feed that keeps Xbox One owners informed about their friends’ actions.

We reached out to Microsoft for a comment, and the company provided the following statement:

“Xbox Live is experiencing temporary service interruptions with Xbox One and Xbox 360 social and gaming features,” a Microsoft spokesperson said. “Our engineering teams are working quickly to fix the problem, and we expect service to be back to full performance as soon as possible. We will update you as soon as Xbox Live is up and running and appreciate your patience as we work to get you back to your gaming and entertainment experiences. In the meantime, our apologies for the interruption.”

The Xbox Live status site goes on to note that many gamers are getting a black-screen bug when they try to launch apps and games on Xbox 360. It is also working to fix that problem.

Xbox Live also experienced issues yesterday as well as two weeks ago, and we’ve asked Microsoft to explain what is causing the frequent outages.


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13 comments
Lachlan Iler
Lachlan Iler

how do you fix this cause i need to play my games XP



Austin Chavis
Austin Chavis

This Has Been Since July 31st This Is Crap Its august 14th Now And I still Cant Play On My Games This Is Crap

dan kaness
dan kaness

What is going on here tho? Microsoft has said nothing, i was lock out offline and not until i cleared my cache 3 times, disconnect powered off for 1 minute and left it offline. My two cents on why they won't say what is happening is because they got hacked and do not want to disclose that fact. If it was not a hack and just an update then the solution would be to roll back the update.. But there was no update and thus nothing to roll back herein creating the problem. This to me, looks like a DOS attack at a hardware level, by overloading the cache with bad data. It could be an old security exploit effecting users with older accounts because on my friends list it only seems to be people with accounts that are 2 years or newer being unaffected. Man up MS and tell us what happened for once.

Jon Taylor
Jon Taylor

I'm seriously starting to regret my Xbox purchase. I went with the XBone over PS4 because all my friends were Xbox people, and I wish I hadn't. It's pretty obvious at this point that PS4 is the better machine. Less downtime, better resolutions, better framerates. I really can't think of anything that Xbox is doing better. 

jenn macivor
jenn macivor

My xbox got the black screen when trying to play cod. Went and spent $150 on a second hand xbox and getting the same problem. If I remove the latest update then the game loads but can't play live without the update. ..very disappointed for spending the money for nothing!!@@

Michael Stiner
Michael Stiner

And today I was gunna go buy a Xbox one but now I am having 2nd thoughts maybe Sony's ps4 would be the smarter purchase.

Ryan Farrugia
Ryan Farrugia

Sign in, and then once you see your home screen, sign out and then open the app or game, and then once the game has loaded, sign back in.

Austin Chavis
Austin Chavis

@dan kaness Ive Only Had My Account For 1 Year And Its Doing This To Me So Your Theory Is Incorrect 

jairus silmon
jairus silmon

This will easily be fixed with a software update or something I'd still buy the Xbox one

Samuel Rhebok
Samuel Rhebok

@Ryan Farrugia that not how xbox should work >_> so for the mean time i play bf4 on my pc where everything works fine

Samuel Rhebok
Samuel Rhebok

@jairus silmon yeah but the problem takes to long it already 2 weeks and not only that it not the first time this happens! so they should know where the problem but noooooo! they give crappy instruction they don't say anything till the last second! so if this keeps up i think im going to ps4 as well gladly destiny comes on every console!! =D

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