Enjoy is expanding into its third city, bringing the technology delivery and setup service to Los Angeles with plans already set to launch next in Chicago. This expansion phase comes nearly a year after operations began in San Francisco and New York.
Started by former Apple retail executive Ron Johnson, Enjoy specializes in not only delivering you the latest technology devices, but ensuring that you have a great experience setting them up and that you undertand how they work. Instead of simply delivering a device (including iPhone, Sonos, iPad, Apple TV, GoPro, camera, drone, or game console), an “expert” will take the time to teach you how to use it.
Now Enjoy is in Los Angeles, and the service is available in not only the city proper, but also from Santa Monica to Glendale and up into the San Fernando Valley.
And while the company has been slowly adding more products to its lineup, it’s also integrating with partners, such as Ecobee, Boosted, and Devialet, all of which have incorporated Enjoy’s API into their sites, giving customers the option to have an “expert” deliver their items. Enjoy has also launched a deal with American Express, whereby cardholders can use their membership rewards points to shop at Enjoy within the American Express Member Rewards shopping portal.
Customer experience is the company’s primary focus, especially as Enjoy strives to set itself apart from TaskRabbit, Postmates, and other delivery services. Enjoy touts the fact that its “experts” arrive on time or early to their appointments 98 percent of the time. Additionally, all of its staff are contracted as full-time employees, meaning that Enjoy doesn’t utilize 1099 contractor workers, opting instead to provide full benefits.
You can read about our experience using Enjoy when we had an iPhone 6s delivered to our office.
Enjoy has raised $80 million in funding to date from Andreessen Horowitz, Kleiner Perkins Caufield & Byers, Highland Capital Partners, and Oak Investment Partners.