Doing deals the right way

I’ve voiced quite a bit of opposition to the daily deals industry, but that doesn’t mean I’m opposed to discounting in general. Discounting can be an important part of the marketing mix, especially for encouraging trials.

What I’m opposed to …

American Express transforms Twitter hashtags into savings for cardholders

American Express is giving cardmembers one super compelling reason to tweet about promotional offers: instant savings at name brand U.S. merchants.

The company launched a “Tweet your way to savings” program today to encourage members to sync their AmEx cards …

Amex throws $100M at its biggest problem: suiting up for the digital revolution

American Express has just earmarked a $100 million fund to “identify and develop innovative technologies that will help… accelerate the company’s digital transformation.”

The company, which was founded in 1849, is now establishing a Silicon Valley office to stay on …

American Express takes to the streets with Serve mobile payment system (video)

At a recent rock festival in San Francisco’s Golden Gate Park, I ran into some American Express representatives promoting Serve, its new mobile payments product.

See below for a video I made about the product and its rock-show promotion tent.…