Salesforce launches Desk.com, slick social customer support software based on Assistly

January 30, 2012 10:14 PM Sean Ludwig
Sean Ludwig

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries …

Social CRM company reaches out to small businesses with Assistly 2.0

July 25, 2011 6:23 PM Meghan Kelly
Meghan Kelly

Customer relationship management (CRM) software provider Assistly is shaking up its business model to become affordable for smaller and mid-sized businesses.

Assistly’s application gives businesses ways to interact with customers via various social media sites like Twitter and Facebook as …