Desk.com adds gamification to boost service rep productivity

December 12, 2012 9:00 PM Sean Ludwig
Sean Ludwig

Salesforce-owned customer support app Desk.com has added a new “achievements” feature to motivate service representatives to earn badges as they help more people.

TechStars, FounderFuel, & YC startups to get free customer support from Desk.com (exclusive)

July 25, 2012 4:56 PM Sean Ludwig
Sean Ludwig

Salesforce’s Desk.com has partnered with notable incubators Y Combinator, TechStars, 500 Startups, FounderFuel, and more to give a ton of startups six months of free software designed to help with customer service and support.

As we wrote when Desk.com launched …

Salesforce launches Desk.com, slick social customer support software based on Assistly

January 30, 2012 10:14 PM Sean Ludwig
Sean Ludwig

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries …