Amazon retained its industry-leading 88 percent satisfaction score from 2011 in the study, which asked more than 24,000 consumers about their online shopping experiences between Thanksgiving and Christmas.
Guest Post
I’ve long suspected that Groupon has a whale problem — that a lot of its revenue comes from a small number of customers. New research from ForeSee indicates that this may be the case.
A lot of businesses have whales. …
Daily deal providers such as Groupon and LivingSocial are often criticized for driving low-quality business to merchants, but these young companies may, in fact, be purveyors of loyal customers.
Ninety-one percent of web shoppers who redeemed a deal said they …
Online retail giant Amazon continues to rank among the top companies for customer satisfaction while Netflix took a significant nose dive, according to an annual holiday online retail satisfaction report released today from analytics firm ForeSee.
ForeSee’s report scores the …
