Zendesk is hoping to expand its global footprint with a new office in São Paulo, Brazil, its first in South America.
VANCOUVER — Not every tech founder can follow up a massive success with another massive success. But a couple years after a failed gaming endeavor, Glitch, it looks like Flickr cofounder Stewart Butterfield may have another big winner on his hands.
Social networks are all about people, right? Perhaps, but they’re the worst industry at one of the most important things a brand can do: customer service.
And not just by a little.
Social media management utility HootSuite added the most popular online survey tool, SurveyMonkey, to its app directory today, along with real-time visual traffic analysis tool Chartbeat.
And, almost as an aside, the company stated that it has now passed seven million users.
Guest Post If your customers service isn’t robust and flexible enough to deal with the fast-growing mobile channel, your customers will write negative app reviews, vent on social media, or abandon your app (and your business) altogether.
Helpshift made its SDK available to businesses of all sizes that want to integrate a mobile-first, customer service experience into their applications.
Conversocial has raised $4.4 million (£2.95) for its social customer service solutions that keep businesses connected to their customers and their needs.
“We’re kinda matching Zendesk and Evernote in user growth curve,” Holmes said. “Our progressive cycle to each additional million is getting shorter and shorter, which is a good thing.”
A security breach at cloud-based customer support vendor Zendesk has exposed personal information including email addresses of Twitter, Pinterest, and Tumblr clients, the company said today in a blog post.
Point Nine Capital closed its second fund, dedicated to supporting and nurturing European startups.
Guest Post Zendesk recently changed everything about its UX. Here are four tips we learned to help other developers ease their end users through a similar transition.
If you could bottle the essential startup advice of some of the best founders and VCs in the world, what would it look like? Pretty much like this.
Today’s Funding Daily, presented from a place of peace.
Zendesk is now bringing a consumer-y app to its enterprise customers — and a $60 million check to its bank account. It’s a win-win-win!
If you’ve got customers, then you’ve got mobile customers, and Zendesk wants you to take good care of them wherever they are, even if they’re on the go. To that end, the company pushed its cloud-based customer service software into the mobile world today.
Today HootSuite is announcing three new integrations with Zendesk, Storify, and Evernote. In addition, the company is now officially saying that “nearly five million” people are using its social media management tools globally.
Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday.
As businesses use social media to promote and protect their brands, digital help desk Zendesk is seeing customer service move to the social world as well.
Customer help desk management service Zendesk has launched a Windows Phone application to continue helping small businesses with communications support, the company announced this morning.
Cloud-based phone service provider Twilio is ready to get some new stamps on its passport. The company is rapidly expanding internationally as it takes on a $17 million third round of funding, led by Bessemer Venture Partners and Union Square Ventures.
Customer help desk management startup Zendesk has launched a new version of its Android app that includes a new design, real-time updates, photo attachment support and improved access to support activity, the company announced today.
Editor's Pick There is so much happening right now in emerging cloud computing — the entire economy is being disrupted by the trend.
Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all outreach onto a single individual, who can no longer do his or her core job. Those are the companies TalkDesk is targeting with its customer support tool.
Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.
Customer help desk management provider Zendesk today announced that it is opening a new office in Denmark and is teaming up with nearly a dozen startup incubators around the world to give its customer support software.
Business social networking company Jive published a study conducted by Penn Schoen Berland today that shows more than three-fourths of the top executives in large enterprises consider collaboration software like Yammer and Huddle a top priority.