"We're kinda matching Zendesk and Evernote in user growth curve," Holmes said. "Our progressive cycle to each additional million is getting shorter and shorter, which is a good thing."
A security breach at cloud-based customer support vendor Zendesk has exposed personal information including email addresses of Twitter, Pinterest, and Tumblr clients, the company said today in a blog post.
Point Nine Capital closed its second fund, dedicated to supporting and nurturing European startups.
Guest Post Zendesk recently changed everything about its UX. Here are four tips we learned to help other developers ease their end users through a similar transition.
If you could bottle the essential startup advice of some of the best founders and VCs in the world, what would it look like? Pretty much like this.
Today's Funding Daily, presented from a place of peace.
Zendesk is now bringing a consumer-y app to its enterprise customers -- and a $60 million check to its bank account. It's a win-win-win!
If you've got customers, then you've got mobile customers, and Zendesk wants you to take good care of them wherever they are, even if they're on the go. To that end, the company pushed its cloud-based customer service software into the mobile world today.
Today HootSuite is announcing three new integrations with Zendesk, Storify, and Evernote. In addition, the company is now officially saying that “nearly five million” people are using its social media management tools globally.
Integrating with Zendesk will enable users to …
We’re just over two weeks away from MobileBeat 2012, VentureBeat’s annual mobile conference, and we’ve lined up some of the biggest names in the industry to delve into the event’s core theme: “Design is the new battleground.”
We’ve snagged Navin …
Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday.
Freshdesk gets that you’d rather be liking your friend’s drunk vacation photos on Facebook than sitting on the phone with …
Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.
Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries …
As businesses use social media to promote and protect their brands, digital help desk Zendesk is seeing customer service move to the social world as well.
The automated customer service representative annoys all of us. We have all navigated numerical …
Customer help desk management service Zendesk has launched a Windows Phone application to continue helping small businesses with communications support, the company announced this morning.
Zendesk made our list of “Top 10 disruptive cloud companies we’re excited about” because it …
Cloud-based phone service provider Twilio is ready to get some new stamps on its passport. The company is rapidly expanding internationally as it takes on a $17 million third round of funding, led by Bessemer Venture Partners and Union Square …
Customer help desk management startup Zendesk has launched a new version of its Android app that includes a new design, real-time updates, photo attachment support and improved access to support activity, the company announced today.
Zendesk made our recent list …
Twilio and Zendesk are the perfect example of how the cloud supports collaboration not just between people, but between companies as well.
The two companies’ technologies fit so well together, you’d think they gave each other friendship bracelets. Twilio is …
As I write, the VentureBeat offices sit enveloped by a cloud. In all directions, the fog wraps our office building in a soft, gray fuzz, obscuring the views of downtown San Francisco, the bay, and the ocean.
It’s not unlike …
Editor's Pick
There is so much happening right now in emerging cloud computing — the entire economy is being disrupted by the trend.
With publicly-traded giants like Amazon, Google, VMWare, Microsoft, Cisco and Salesforce lurching around with new and improved services that …
Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all …
