Five9 takes $12M for on-demand call centers
Instead of maintaining permanent call centers, some companies prefer to outsource their work to outside companies like Five9, which offers a “virtual call center” that allows companies to tap into its services whenever necessary.
There’s plenty of competition in this area, including Transera, which upped its total financing to $30 million last year, and LiveOps, which has taken a nearly equal amount.
This financing puts Five9 right in that same range, with about $29 million in venture… Continue Reading
Transera raises $10M for outsourced call-center
Transera Communications, a company that offers outsourcing services to large companies to help them handle calls for customer and technical support, has raised $10 million.
The third round of funding for the Cupertino, Calif. company was first reported today by VentureWire (sub required).
The company is backed by Accel Partners, Apax Partners and Storm Ventures. Transera, which has raised $30 million in total, joins a field filled with other competitors, such as LiveOps, which just raised $28… Continue Reading