InQ, provider of outsourced online chat for retailers, raises $5M
InQ, a Los Angeles, Calif. company that provides online chat customer service for companies’ web sites, said it has raised another $5 million in a fourth round of capital.
We wrote about this company here, explaining how it pops up a chat screen on Web sites to handhold customers through their purchase decisions. It provides the service to any company that wants it, and gets paid only when products are sold.
The financing was led by Emergence… Continue Reading
InQ raises $7.75M for e-commerce live chat service
Ever gone online to make a big-dollar purchase — a phone, a computer for example — and gotten almost to the end, but then aborted because you still had questions?
We’ve been there. Often, we end up calling a live customer service person, to double-check things like the length of warranty, the credit plan, or number of free minutes.
InQ, a Los Angeles company, detects when a customer has neared the end of the shopping process,… Continue Reading