Has enterprise software always been terrible? Gnip’s Eric Marcoullier says yes
When I listen to business software makers talk about how their market has changed, they frequently tell me that the biggest influence on the landscape is consumer software: Hence the oft-repeated phrase “the consumerization of software.” That idea was rehashed during the enterprise panel at TechCrunch’s Real-Time CrunchUp today, but Gnip’s Eric Marcoullier offered a fresh take on why this is happening.
The most common explanation was given at the beginning of the panel by Maynard… Continue Reading
Transera raises $10M for outsourced call-center
Transera Communications, a company that offers outsourcing services to large companies to help them handle calls for customer and technical support, has raised $10 million.
The third round of funding for the Cupertino, Calif. company was first reported today by VentureWire (sub required).
The company is backed by Accel Partners, Apax Partners and Storm Ventures. Transera, which has raised $30 million in total, joins a field filled with other competitors, such as LiveOps, which just raised $28… Continue Reading
LiveOps, which outsources call centers to people at home, raises $28M
Updated
LiveOps, which lets companies outsource their call centers to people at home, said it has raised $28 million in a third round of financing.
Leading the round is venture capital firm Benchmark Capital, which joins existing investors CMEA Ventures and Menlo Ventures.
LiveOps cites IDC, a research group that predicts the number of home agents will increase from 112,000 in 2006 to 320,000 by 2010.
LiveOps started raising the round last year, and in the process met… Continue Reading