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<copyright>Copyright 2013, VentureBeat</copyright>		<item>
		<title>Facebook: 15 million businesses, companies, and organizations now have a Facebook page</title>
		<link>http://venturebeat.com/2013/03/05/facebook-15-million-businesses-companies-and-organizations-now-have-a-facebook-page/</link>
		<comments>http://venturebeat.com/2013/03/05/facebook-15-million-businesses-companies-and-organizations-now-have-a-facebook-page/#comments</comments>
		<pubDate>Tue, 05 Mar 2013 22:48:27 +0000</pubDate>
		<dc:creator>John Koetsier</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Small Biz]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[brands]]></category>
		<category><![CDATA[companies]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[facebook page]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[Pages]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[social media marketing]]></category>

		<guid isPermaLink="false">http://venturebeat.com/?p=633637</guid>
		<description><![CDATA[<p>We've known for some time that Facebook has over a billion users. Now the company has announced that it has over 15 million brands,&#160;too.</p>
<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=633637&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://venturebeat.com/2013/03/05/facebook-15-million-businesses-companies-and-organizations-now-have-a-facebook-page/origin_5101242457/" rel="attachment wp-att-633642"><img class="aligncenter size-full wp-image-633642" alt="" src="http://venturebeat.files.wordpress.com/2013/03/origin_5101242457.jpg?w=1024&#038;h=656" width="1024" height="656" /></a>We&#8217;ve known for some time that Facebook has over a billion users. Now the social network has announced that it has over 15 million brands, too.</p>
<p>Business, obviously, loves Facebook.</p>
<p>The number of total pages has jumped more than two million in the past three months to hit a new milestone: over 15 million, Dan Levy, Facebook&#8217;s director of small business said at an advertising conference in New York. In addition, a Facebook representative told me that the number of accounts using Facebook&#8217;s mobile management app for brands, Page Manager, is up to more than eight million.</p>
<p>It&#8217;s no shock that brands love Facebook because advertisers go where the people are. But the more than two million jump in page count since December is a pretty sharp uptick and a sign of increasing momentum.</p>
<p>Pages got their big overhaul almost exactly a year ago when Facebook gave brands big, beautiful cover photos and <a href="http://venturebeat.com/2012/02/29/timeline-for-brands/">all the other Timeline goodies</a> as well as vastly better admin controls. The <a href="http://venturebeat.com/2012/05/17/facebook-page-manager-new-iphone-app/">Pages app</a> itself launched just a month or two after that redesign.</p>
<p>Pages are a big part of Facebook monetization plans, of course, as Facebook continues to build its native advertising options such as promoted posts.</p>
<p><em>photo credit: <a href="http://www.flickr.com/photos/channelship/5101242457/" target="_blank">channelship</a> via <a href="http://photopin.com" target="_blank">photopin</a> <a href="http://creativecommons.org/licenses/by/2.0/" target="_blank">cc</a></em></p>
<br />Filed under: <a href='http://venturebeat.com/category/business/'>Business</a>, <a href='http://venturebeat.com/category/enterprise/'>Enterprise</a>, <a href='http://venturebeat.com/category/small-biz/'>Small Biz</a>, <a href='http://venturebeat.com/category/social/'>Social</a>  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=633637&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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	<enclosure url="http://venturebeat.files.wordpress.com/2013/03/origin_5101242457.jpg?w=160" /><source url="http://venturebeat.com/2013/03/05/facebook-15-million-businesses-companies-and-organizations-now-have-a-facebook-page/">Facebook: 15 million businesses, companies, and organizations now have a Facebook page</source>
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		<title>Get acquired! An idiot&#8217;s guide to technology M&amp;A</title>
		<link>http://venturebeat.com/2012/12/26/mergers-acquisitions/</link>
		<comments>http://venturebeat.com/2012/12/26/mergers-acquisitions/#comments</comments>
		<pubDate>Wed, 26 Dec 2012 20:06:32 +0000</pubDate>
		<dc:creator>Christina Farr</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Entrepreneur]]></category>
		<category><![CDATA[acquisitions]]></category>
		<category><![CDATA[companies]]></category>
		<category><![CDATA[exits]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[get acquired]]></category>
		<category><![CDATA[how to get acquired]]></category>
		<category><![CDATA[idiot's guide]]></category>
		<category><![CDATA[IPO]]></category>
		<category><![CDATA[Mergers and Acquisitions]]></category>
		<category><![CDATA[startups]]></category>

		<guid isPermaLink="false">http://venturebeat.com/?p=595480</guid>
		<description><![CDATA[<p>Want to get acquired? Shut up, of course you do. Here are a few helpful pointers from an M&#38;A firm and a recent&#160;acquiree.</p>
<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=595480&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><img src="http://venturebeat.files.wordpress.com/2012/12/ma1.jpg?w=1000&#038;h=789" alt="M&amp;A" width="1000" height="789" class="aligncenter size-full wp-image-595998" /></p>
<p>Most entrepreneurs will tell you they&#8217;re going big and will accept nothing less than an IPO. But when the reality of running a business sets in, getting acquired is no small feat, itself.</p>
<p>&#8220;With the exception of about half a dozen companies, every tech startup is for sale,&#8221; said Jim Moore, founder and CEO of <a href="http://jmoorepartners.com" target="_blank">J Moore Partners</a>, a firm that specializes in tech M&amp;A. </p>
<p>In Silicon Valley, where startup activity is at an unparalleled high, mergers and acquisitions are the fastest-growing exit for venture-backed companies. According to a recent <a href="http://www.ey.com/GL/en/Industries/Technology/Global-technology-M-A-update---4Q11-highlights---Technology-M-A-surges-in-difficult-environment" target="_blank" target="_blank">study by Ernst and Young</a>, the volume of M&amp;A in the technology space surged 41 percent in 2011, reaching levels not seen since the dot-com boom.</p>
<p>&#8220;When you think about your startup&#8217;s strategy, you&#8217;d be stupid not to leave the door open to M&amp;A,&#8221; said Leonard Chung, CEO of Syncplicity, an online data-management provider acquired by <a href="http://emc.com" target="_blank">EMC</a> in May. Chung advises entrepreneurs to maintain a low profile when it comes to shopping for a potential buyer without denying their true goal altogether. </p>
<p>&#8220;In Silicon Valley, everyone knows what everyone else is doing,&#8221; he said in a phone interview with VentureBeat. &#8220;Secrets don&#8217;t stay secrets for long.&#8221;</p>
<p>M&amp;A is an outcome every founder will need to consider. But entrepreneurs may encounter unexpected administrative costs, <a href="http://venturebeat.com/2012/02/27/a-classic-startup-horror-story-the-ma-bait-and-switch/">potential horror stories</a>, and plenty of speed bumps in the process of getting acquired. All told, the process is about as glamorous as putting your house on the market: It involves a thorough spring clean, a litany of experts to appraise the property, and mountains of paperwork. It&#8217;s often a painful and emotional process, and negotiations falling through at the last minute is a very real risk.</p>
<hr />
<p><em>Related: Even if you&#8217;re an expert, it can&#8217;t hurt to brush up on the basics. Read VentureBeat&#8217;s <a href="http://venturebeat.com/2012/11/12/get-funded-an-idiots-guide-to-mastering-the-venture-capital-game/"style="font-style:italic;" >idiot&#8217;s guide to the venture capital game</a> and <a href="http://venturebeat.com/2012/11/19/angel-investing">angel investment ecosystem</a>.</em></p>
<hr />
<div id="attachment_595878" class="wp-caption alignleft" style="width: 220px"><a href="http://venturebeat.com/2012/12/26/mergers-acquisitions/jim-moore-300x247/" rel="attachment wp-att-595878"><img class=" wp-image-595878 " alt="jim-moore-300x247" src="http://venturebeat.files.wordpress.com/2012/12/jim-moore-300x247.jpeg?w=210&#038;h=173" width="210" height="173" /></a><p class="wp-caption-text">Jim Moore, founder of J Moore Partners</p></div>
<p><em><strong>VentureBeat:</strong> What are the different flavors of M&amp;A?</em></p>
<p><strong>Jim Moore:</strong> There&#8217;s the asset purchase and the equity purchase. The former involves buying all the intellectual property but not the equity (you leave the liabilities and customers and everything else), and the latter means buyers will take company stock and the liabilities. In Silicon Valley, a good number of these are asset purchases. The IP is attractive so they just want to buy that. In terms of mergers, we often see some of these companies jammed together by the VCs. It&#8217;s a cosy relationship between portfolio companies; one is struggling and might need a little extra horsepower.</p>
<p><em><strong>VB:</strong> Why do founders sell? Why not just raise another round?</em></p>
<p><strong>JM:</strong> The startup doesn&#8217;t want to get to the next level. To get from A to B, they might need to hire a huge sales and marketing infrastructure, or a global distribution channel. At this point, they need to consider, &#8220;Do I want to raise more capital, or do I want a quick exit?&#8221;</p>
<p><em><strong>VB:</strong> What are your thoughts on &#8220;acqui-hiring?&#8221;</em></p>
<p><strong>JM</strong>: I like to call this &#8220;the M&amp;A of last resort.&#8221; There&#8217;s a ton of it going on too, especially with the companies that don&#8217;t have strong IP. The acquirer will look at it and say, &#8220;We&#8217;ll cherry pick the employees and give you a fair price, a decent salary, and a little bit on exit.&#8221;</p>
<p><em><strong>VB:</strong> People-focused acquisitions seem problematic. Do the founders typically stick around for long?</em></p>
<p><strong>JM:</strong> Often, they get into these large companies and feel like caged animals. Sometimes, they are locked in for a year or so if there&#8217;s an earn-out. If there&#8217;s a wide gap between what the seller wants and what the buyer is willing to sell for, a deal is struck where the founder will get a percentage of the operating earnings once a certain threshold is hit, like $100 million in annual revenues.</p>
<p><strong>Leonard Chung:</strong> After we got acquired, it was no exaggeration to say that we were sitting in front of CIOs at Fortune 500 companies. Literally, we were sent on a roadshow. I <em>never</em> could have done that as an independent entity. That is super exciting and a reason to stay. But at the end of the day, we worry about going into a large company and being swallowed up into the mother ship.</p>
<div style="float:right;width:200px;background-color:#fafafa;padding:10px;">
<blockquote>
<h4>&#8220;You will get approached if you&#8217;re hot. Can you get several of the interested parties to bid against each other?&#8221;</h4>
<p><em>—Jim Moore, founder and CEO,<br />
J Moore Partners</em></p></blockquote>
</div>
<p><em><strong>VB:</strong> With all these experts on board, M&amp;A seems like an expensive process.</em></p>
<p><strong>LC:</strong> Top-flight specialists are not cheap. They are typically looking for fractions of a deal size. It&#8217;s not uncommon that $50,000 or $100,000 will be spent on legal fees alone. Scale that up to an M&amp;A transaction or an IPO, it could be millions of dollars in fees.</p>
<p><strong>JM:</strong> Well, it depends. There&#8217;s sell-side M&amp;A, which is paid for by the seller. About 90 percent of our work is sell-side, and we are compensated on a success-fee basis. We only ask for a small retainer to keep the lights on. On the buy side, we try to put together a disciplined competitive process where we position the company to be attractive to several different parties. The way we articulate that attractiveness will be different to Oracle than it would be to Microsoft.</p>
<p><em><strong>VB:</strong> How does the process work once you&#8217;ve established interest from potential acquirers?</em></p>
<p><strong>JM:</strong> It&#8217;s a closed bid. If there&#8217;s enough interest, we set milestones. You have to give us an indication of interest before we give you access. We set a value range so we can determine if we&#8217;re in the same ballpark. We give potential buyers about two weeks to submit a firm bid. Everyone knows they have to put their best foot forward. Unlike a private placement or an IPO, where we&#8217;d have a number printed on the cover of any report, we price according to demand. Let&#8217;s say there are one or two parties; we get them to put bids in. We select one of the bidders, and it triggers the &#8220;no shop,&#8221; meaning that the founders can&#8217;t have conversations with anyone else for two months.</p>
<p><em><strong>VB:</strong> Once you&#8217;re in the &#8220;no shop&#8221; zone, what&#8217;s next?</em></p>
<p><strong>JM:</strong> The buyer does due diligence. They confirm everything that they&#8217;ve been told is true. They will typically interview with key employees and ask what&#8217;s good and what&#8217;s bad? You can start to do a little trend analysis over time to figure out the company&#8217;s culture. If there&#8217;s something that isn&#8217;t totally kosher, you can still pull the plug.</p>
<p><em><strong>VB:</strong> When it comes to tech startups, who are the potential buyers?</em></p>
<p><strong>JM:</strong> There is more cash on the books for acquisitions in corporate America. Large companies are under pressure to deploy cash from Wall Street. The other party doing M&amp;A is private equity. Ten years ago, they wouldn&#8217;t look twice at software companies. We convinced them to look at how predictable the cash-flow stream had become. Sybase and some of the more legacy players were quite sticky. Over time, they realized the ability to grow a software company could lead to tremendous leverage. If you can keep the operating expenses steady, you can drive profitability. What these private equity guys did [was] bring in some C-level talent and new strategies to drive the cash flow up.</p>
<p><em><strong>VB:</strong> What drives up the value of a startup?</em></p>
<p><strong>JM:</strong> You will get approached if you&#8217;re hot. Sometimes it&#8217;s about the people, especially if they have domain expertise. <a href="http://www.eweek.com/c/a/Enterprise-Applications/Salesforcecom-Buys-Model-Metrics-Cloud-Consultancy-490931/" target="_blank">Salesforce bought Chicago-based Model Metrics</a> because they needed a Midwest office. But if there&#8217;s a moat around the castle when it comes to IP, you can drive a much higher valuation. That happens a lot when it&#8217;s early stage and there&#8217;s a bunch of smart guys who don&#8217;t know how to sell. <a href="http://cisco.com" target="_blank">Cisco</a> and some of the other large players will pay enormous amounts for companies that make little or no revenue. The final factor is market presence; if a company has thousands of customers, there might be an opportunity to cross-sell.</p>
<p><strong>LC:</strong> If there are multiple bidders, align with people that can provide you with brand name recognition, and an ability to scale.</p>
<h4><strong>See more on M&amp;A, including the benefits of private equity and the most common horror stories, on the next page.</strong></h4>
<br />Filed under: <a href='http://venturebeat.com/category/business/'>Business</a>, <a href='http://venturebeat.com/category/enterprise/'>Enterprise</a>, <a href='http://venturebeat.com/category/entrepreneur/'>Entrepreneur</a>  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=595480&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" /><p id="pages">Pages: 1 <a href="http://venturebeat.com/2012/12/26/mergers-acquisitions/2/">2</a></p>]]></content:encoded>
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		<slash:comments>1</slash:comments>
	<enclosure url="http://venturebeat.files.wordpress.com/2012/12/jim-moore-300x247.jpeg?w=160" /><source url="http://venturebeat.com/2012/12/26/mergers-acquisitions/">Get acquired! An idiot&#8217;s guide to technology M&amp;A</source>
		<media:content url="http://2.gravatar.com/avatar/54db9fa0da02d1fe98a5197333d6d08f?s=96&#38;d=http%3A%2F%2F2.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=G" medium="image">
			<media:title type="html">christinafarr</media:title>
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			<media:title type="html">M&#38;A</media:title>
		</media:content>

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		<item>
		<title>The top 10 companies college students want to work for</title>
		<link>http://venturebeat.com/2012/10/30/the-top-10-companies-college-students-want-to-work-for/</link>
		<comments>http://venturebeat.com/2012/10/30/the-top-10-companies-college-students-want-to-work-for/#comments</comments>
		<pubDate>Wed, 31 Oct 2012 00:24:36 +0000</pubDate>
		<dc:creator>John Koetsier</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Lifestyle]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[career]]></category>
		<category><![CDATA[college]]></category>
		<category><![CDATA[companies]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[jobs]]></category>
		<category><![CDATA[most-desired]]></category>
		<category><![CDATA[students]]></category>

		<guid isPermaLink="false">http://venturebeat.com/?p=566575</guid>
		<description><![CDATA[<p>Even though 90% of our users are on Facebook, it doesn't mean they want to work&#160;there.</p>
<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=566575&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://venturebeat.com/2012/10/30/the-top-10-companies-college-students-want-to-work-for/origin_7419718610/" rel="attachment wp-att-566592"><img class="aligncenter size-full wp-image-566592" title="origin_7419718610" alt="" src="http://venturebeat.files.wordpress.com/2012/10/origin_7419718610.jpg?w=700&#038;h=503" height="503" width="700" /></a>Who would have thought that the NSA would be on the list of top 10 places college students want to work? Or, for that matter, AT&amp;T?</p>
<p><a href="http://AfterCollege.com" target="_blank">AfterCollege</a>, which bills itself as the largest career network for college students and recent grads, helps hundreds of thousands of college students all over the country find the best career opportunities. As part of the career exploration process, students select companies they most want to apply to, and AfterCollege shared some of that data with VentureBeat.</p>
<p>&#8220;It&#8217;s a reflection of an employer&#8217;s brand with students,&#8221; AfterCollege&#8217;s chief executive Roberto Angulo told me. &#8220;The data comes from 200,000 students at 2,000 college campuses.&#8221;</p>
<p>AfterCollege segments its data by type of student. Google heads the list of who tech students in computer science disciplines most want to work for, followed by Microsoft and Intel. Apple shows up right behind IBM, in fifth spot.</p>
<ol>
<li>Google</li>
<li>Microsoft</li>
<li>Intel</li>
<li>IBM</li>
<li>Apple</li>
<li>Amazon</li>
<li>National Security Agency</li>
<li>Facebook</li>
<li>NVIDIA</li>
<li>AT&amp;T</li>
</ol>
<p><a href="http://venturebeat.com/2012/10/30/the-top-10-companies-college-students-want-to-work-for/medium_10125441/" rel="attachment wp-att-566595"><img class="alignright  wp-image-566595" title="medium_10125441" alt="" src="http://venturebeat.files.wordpress.com/2012/10/medium_10125441.jpg?w=300&#038;h=400" height="400" width="300" /></a>For engineering students, the list looks a little different &#8212; kind of like a who&#8217;s-who of the military-industrial complex. IBM sinks to 9th, and Google and Apple disappear entirely. Intel, however, maintains its high ranking.</p>
<ol>
<li>Boeing</li>
<li>Intel</li>
<li>Lockheed Martin</li>
<li>General Electric</li>
<li>Raytheon</li>
<li>NASA</li>
<li>Exxon Mobil</li>
<li>National Security Agency</li>
<li>IBM</li>
<li>The Aerospace Corporation</li>
</ol>
<p>Business students, on the other hand, are much more interested in banks, consulting agencies, and telecommunications giants. But Google holds a fascination for business majors (who apparently haven&#8217;t been told yet that Google prefers CompSci majors), and Apple reappears at the bottom of the list. Intel, surprisingly, is high on yet another list, in fourth position.</p>
<ol>
<li>Wells Fargo</li>
<li>Google</li>
<li>Target</li>
<li>Intel</li>
<li>JPMorgan Chase</li>
<li>AT&amp;T</li>
<li>Bank of America</li>
<li>Deloitte</li>
<li>T. Rowe Price</li>
<li>Apple</li>
</ol>
<p>I found it interesting that Facebook appears on only one of the lists, so I asked Angulo about the world&#8217;s largest social network, which famously started on college campuses.</p>
<p>&#8220;Facebook hovers from seven to eight&#8221; based on all the lists combined, Angulo said. &#8220;Even though 90% of our users are on Facebook, it doesn&#8217;t mean they want to work there.&#8221;</p>
<p>And as for Apple, which ranked fifth on the computer science students&#8217; list, behind first-place Google, and tenth on another?</p>
<p>&#8220;Google has a very good on-campus recruiting program and is thought to have better work-life balance,&#8221; Angulo told me. &#8220;So while Apple may be a good company to invest in, it may not be the best company to work for.&#8221;</p>
<p><em>photo credit: <a href="http://www.flickr.com/photos/kriskesiak/7419718610/" target="_blank">Kris Kesiak Photography</a> via <a href="http://photopin.com" target="_blank">photopin</a> <a href="http://creativecommons.org/licenses/by-nc/2.0/" target="_blank">cc</a>, <a href="http://www.flickr.com/photos/fisserman/10125441/" target="_blank">fisserman</a> via <a href="http://photopin.com" target="_blank">photopin</a> <a href="http://creativecommons.org/licenses/by-nc-sa/2.0/" target="_blank">cc</a></em></p>
<br />Filed under: <a href='http://venturebeat.com/category/business/'>Business</a>, <a href='http://venturebeat.com/category/lifestyle/'>Lifestyle</a>  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=566575&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<slash:comments>1</slash:comments>
	<enclosure url="http://venturebeat.files.wordpress.com/2012/10/origin_7419718610.jpg?w=160" /><source url="http://venturebeat.com/2012/10/30/the-top-10-companies-college-students-want-to-work-for/">The top 10 companies college students want to work for</source>
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		<title>Study: brands don&#8217;t listen, answering fewer than half of customer questions on Facebook (infographic)</title>
		<link>http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/</link>
		<comments>http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/#comments</comments>
		<pubDate>Fri, 19 Oct 2012 01:08:18 +0000</pubDate>
		<dc:creator>John Koetsier</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[brands]]></category>
		<category><![CDATA[companies]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://venturebeat.com/?p=560010</guid>
		<description><![CDATA[<p>Customer service is going social. Unfortunately, it's traveling on the slow boat to customer&#160;satisfaction.</p>
<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=560010&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p><a href="http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/listening-ear/" rel="attachment wp-att-560044"><img class="aligncenter size-full wp-image-560044" title="listening-ear" alt="" src="http://venturebeat.files.wordpress.com/2012/10/listening-ear.jpg?w=665&#038;h=495" height="495" width="665" /></a>Customer service is going social. Unfortunately, it&#8217;s traveling on the slow boat to customer satisfaction.</p>
<p>Brands on Facebook and Twitter are all about engagement, right? Sometimes it seems as if the answer is only yes when engagement means brands talk and consumers listen. Particularly in the automotive industry, where only 26 percent of customer queries get answered.</p>
<p><a href="http://www.socialbakers.com/" target="_blank">Socialbakers</a>, the social analytics company, measured companies&#8217; responsiveness across nine different industries to arrive at what it calls &#8220;<a href="http://sociallydevoted.socialbakers.com/" target="_blank">social devotion</a>:&#8221; using social media effectively to improve customer satisfaction &#8212; and ROI.</p>
<p>The results are not great.</p>
<p>Less than 50 percent of customer questions asked on Facebook pages were actually answered across all industries during the July-September time frame. That includes alcohol companies at 30.8 percent, electronics brands just a bit higher at 34.2 percent, and, of course, the aforementioned automotive companies, which manage to answer just a hair more than a quarter of their customer inquiries.</p>
<p>But at least the recent stats are better than earlier in 2012. From March-May, brands across all industries answered only 30 percent of social media customer questions. So Socialbakers found a 60 percent improvement.</p>
<p>Here&#8217;s the full infographic:</p>
<p><a href="http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/sociallydevoted-infographic/" rel="attachment wp-att-560039"><img class="aligncenter size-full wp-image-560039" title="sociallydevoted infographic" alt="" src="http://venturebeat.files.wordpress.com/2012/10/sociallydevoted-infographic.jpg?w=733&#038;h=2150" height="2150" width="733" /></a></p>
<p><em>photo credit: <a href="http://www.flickr.com/photos/x-ray_delta_one/3981617434/" target="_blank">x-ray delta one</a> via <a href="http://photopin.com" target="_blank">photopin</a> <a href="http://creativecommons.org/licenses/by-sa/2.0/" target="_blank">cc</a></em></p>
<br />Filed under: <a href='http://venturebeat.com/category/business/'>Business</a>, <a href='http://venturebeat.com/category/social/'>Social</a>  <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=venturebeat.com&#038;blog=342986&#038;post=560010&#038;subd=venturebeat&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
			<wfw:commentRss>http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	<enclosure url="http://venturebeat.files.wordpress.com/2012/10/listening-ear.jpg?w=160" /><source url="http://venturebeat.com/2012/10/18/study-brands-dont-listen-answering-fewer-than-half-of-customer-questions-on-facebook-and-twitter-infographic/">Study: brands don&#8217;t listen, answering fewer than half of customer questions on Facebook (infographic)</source>
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			<media:title type="html">sociallydevoted infographic</media:title>
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