Parature’s customer service revenue grows 40 percent
A year ago, Parature chief executive Duke Chung told me that the customer service market was ready for a shake-up. At the time, it was possible to see his words as typical startup bluster, but now the company is sharing numbers that show strong growth.
Vienna, Va.-based Parature says that by by delivering its software online, via a multi-tenant architecture, it can deliver its services much more quickly and cheaply than traditional competitors. Because of this… Continue Reading
Parature raises $16M for customer service software
After years dominated by lumbering giants like Peregrine Systems and BMC Remedy, the customer service market is ripe for innovation, say executives at a startup called Parature. The company bootstrapped itself for several years, but chief executive Duke Chung sees a coming “land grab” as more companies enter the field and start targeting the smaller customers who have traditionally been ignored.
In order to keep up with the competition, Parature has been raising substantial amounts of… Continue Reading