Parature’s customer service revenue grows 40 percent
A year ago, Parature chief executive Duke Chung told me that the customer service market was ready for a shake-up. At the time, it was possible to see his words as typical startup bluster, but now the company is sharing numbers that show strong growth.
Vienna,… Continue Reading
Parature raises $16M for customer service software
After years dominated by lumbering giants like Peregrine Systems and BMC Remedy, the customer service market is ripe for innovation, say executives at a startup called Parature. The company bootstrapped itself for several years, but chief executive Duke Chung sees a coming “land grab” as… Continue Reading