Zendesk lands funds to provide help desk nirvana
Zendesk, maker of software that streamlines customer service operations while integrating it with Web 2.0 tools like Twitter and RSS, has raised an undisclosed amount of funding to recruit more clients and open a new headquarters in Boston.
Companies of all sizes, ranging from Fortune 500s to small startups, can use the system to collect and respond efficiently to help tickets filed by users, Zendesk says. Any request submitted to the system generates a ticket, which… Continue Reading