The SaaS churn challenge: How to hold onto your customers
Guest Post In the big SaaS land-grab, many companies are fully focused on pulling in new customers and are leaving existing customers untended.
Amazon tops in customer satisfaction, as Apple slides out of the top 5
December 27, 2012 3:23 PM
John Koetsier
Amazon retained its industry-leading 88 percent satisfaction score from 2011 in the study, which asked more than 24,000 consumers about their online shopping experiences between Thanksgiving and Christmas.
Amazon rises in customer satisfaction for 2011, Netflix nose dives
December 28, 2011 8:24 AM
Tom Cheredar
Online retail giant Amazon continues to rank among the top companies for customer satisfaction while Netflix took a significant nose dive, according to an annual holiday online retail satisfaction report released today from analytics firm ForeSee.
ForeSee’s report scores the …
