UserVoice ramps up customer service tools

UserVoice may be best known for offering companies a way to collect user feedback and product ideas (it’s in the name, after all), but that’s not all the company can do. Two months ago, the San Francisco startup added a basic customer service product through a new package called UserVoice Full Service, and now it’s taking another step in that direction with the launch of a standalone HelpDesk product.