Nevahold is a platform where people can 'crowd source' their social media accounts put more weight behind their customer service complaints.
Guest Post Want to improve your marketing and drop your costs? Teach your employees to treat their customers one level above crap.
Guest Post What if Siri could help us modulate the emotional tone of our messages? Would it make the world a better place with less conflict and argument, or would it leave piles of unread messages?
Bad customer service? Slow shipping? Lame attitude from a company rep over IM? StellaService knows ... and knows how to make bank from it.
Salesforce CEO Marc Benioff used his keynote in New York to push for a new level of communication between companies and customers.
Mumbai-based startup WebEngage launches a complete designed website and announces $500K in funding.
Guest Post Or, why companies should aim to satisfy all customers, and not settle for acceptable losses.
In the future, sitting on hold for hours listening to a robotic-sounding "customer support rep" tell that you your call "matters," will be a thing of the past.
Medallia's Customer Experience Management software gets $35 million from Sequoia.
Zendesk is now bringing a consumer-y app to its enterprise customers -- and a $60 million check to its bank account. It's a win-win-win!
David Marcus, PayPal's new president, is stepping in where his customers service fails. He sent out a personal e-mail to Build Conference creator Andy McMillan after the distraught PayPal user nearly lost $62,000 when two of his accounts were locked down.
If you've got customers, then you've got mobile customers, and Zendesk wants you to take good care of them wherever they are, even if they're on the go. To that end, the company pushed its cloud-based customer service software into the mobile world today.
NoWait has raised over $2 million to save diners the inconvenience of waiting at restaurants.
If you forget your Apple iCloud password, don't expect to hop on the phone to change it. Apple announced today that for the time being, it will no longer change passwords over the phone.
With one-search access to a lot of our lives on the Internet, we’re at the beginnings of a lot of discussions on what’s acceptable and what’s not when it comes to social media and database usage.
Last week, British Airways …
It’s been a busy day for startup funding. We’ve got a plethora of stories for you today, from mobile analytics and Google Apps security, to web programming and a website for movie fanatics. Send funding news our way to firstname.lastname@example.org…
Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday.
Freshdesk gets that you’d rather be liking your friend’s drunk vacation photos on Facebook than sitting on the phone with …
Tello, a mobile application service that connects consumers with businesses in order to improve customer service, received $2.7 million in funding today.
Through Tello’s app, customers can direct feedback straight to a vendor — feedback about the business as a …
America’s most unpopular cell phone company has hit a new low. AT&T Wireless was rated last in customer experience by subscribers of Consumer Reports for the second year in a row.
And people don’t like AT&T on Facebook very much, …