Twitter is the new customer service, to the surprise of no one who’s been paying attention. But few companies are taking it as far as Dutch airline KLM, which is now displaying live wait times on its Twitter account.
Usually conversations with customer service representatives are pretty bland, or even painful if you’re trying to resolve a problem. As it turns out, this isn’t always true when it comes to Netflix.
NewVoiceMedia powers an online network that delivers calls through your existing telephone infrastructure.
Zendesk is hoping to expand its global footprint with a new office in São Paulo, Brazil, its first in South America.
Social networks are all about people, right? Perhaps, but they’re the worst industry at one of the most important things a brand can do: customer service.
And not just by a little.
Helpshift recently won the MobileBeat Innovation Showdown. Th company provides a mobile help desk that powers customer service for hundreds of mobile applications.
Modria’s software aims to resolve online disputes quickly and painlessly. It pinpoints customer problems and automates the process of addressing them.
Social Power debuted today to give consumers a louder voice. This “interactive resolution platform” is intended to address the everyday issues of consumers.
Helpshift made its SDK available to businesses of all sizes that want to integrate a mobile-first, customer service experience into their applications.
Conversocial has raised $4.4 million (£2.95) for its social customer service solutions that keep businesses connected to their customers and their needs.
Nevahold is a platform where people can ‘crowd source’ their social media accounts put more weight behind their customer service complaints.
Guest Post Want to improve your marketing and drop your costs? Teach your employees to treat their customers one level above crap.
Guest Post What if Siri could help us modulate the emotional tone of our messages? Would it make the world a better place with less conflict and argument, or would it leave piles of unread messages?
Bad customer service? Slow shipping? Lame attitude from a company rep over IM? StellaService knows … and knows how to make bank from it.
Salesforce CEO Marc Benioff used his keynote in New York to push for a new level of communication between companies and customers.
Mumbai-based startup WebEngage launches a complete designed website and announces $500K in funding.
Guest Post Or, why companies should aim to satisfy all customers, and not settle for acceptable losses.
In the future, sitting on hold for hours listening to a robotic-sounding “customer support rep” tell that you your call “matters,” will be a thing of the past.
Medallia’s Customer Experience Management software gets $35 million from Sequoia.
Zendesk is now bringing a consumer-y app to its enterprise customers — and a $60 million check to its bank account. It’s a win-win-win!
David Marcus, PayPal’s new president, is stepping in where his customers service fails. He sent out a personal e-mail to Build Conference creator Andy McMillan after the distraught PayPal user nearly lost $62,000 when two of his accounts were locked down.
If you’ve got customers, then you’ve got mobile customers, and Zendesk wants you to take good care of them wherever they are, even if they’re on the go. To that end, the company pushed its cloud-based customer service software into the mobile world today.
NoWait has raised over $2 million to save diners the inconvenience of waiting at restaurants.
If you forget your Apple iCloud password, don’t expect to hop on the phone to change it. Apple announced today that for the time being, it will no longer change passwords over the phone.
Guest Post With one-search access to a lot of our lives on the Internet, we’re at the beginnings of a lot of discussions on what’s acceptable and what’s not when it comes to social media and database usage.
It’s been a busy day for startup funding. We’ve got a plethora of stories for you today, from mobile analytics and Google Apps security, to web programming and a website for movie fanatics. Send funding news our way to firstname.lastname@example.org
Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday.
Tello, a mobile application service that connects consumers with businesses in order to improve customer service, received $2.7 million in funding today.
Guest Post Since its launch, Virgin America has become the unofficial airline of Silicon Valley. With new airplanes, Wi-Fi on all flights, a Linux-based entertainment system, power outlets at every seat and a beautiful new terminal at its home airport of SFO, it has become the go-to airline for many in the tech community.
Oracle plans to acquire cloud-based sales force automation and customer service company RightNow for $1.5 billion, the company announced Monday morning.
Lithium, a company that makes customer relationships more social, is announcing today that it has hired a veteran Adobe executive as its new chief executive.
Customer relationship management (CRM) software provider Assistly is shaking up its business model to become affordable for smaller and mid-sized businesses.
UserVoice may be best known for offering companies a way to collect user feedback and product ideas (it’s in the name, after all), but that’s not all the company can do. Two months ago, the San Francisco startup added a basic customer service product through a new package called UserVoice Full Service, and now it’s taking another step in that direction with the launch of a standalone HelpDesk product.
A new mobile application called Tello offers you a chance to weigh in on the good and bad experiences you have at a restaurant, retail store, or anywhere else.
Apptio, maker of an analytics suite for IT executives, announced today that it has completed a fundraising round worth $20 million that was oversubscribed from its original goal of $16.5 million thanks to an investment from Cisco Systems.
Verizon Wireless announced yesterday that it’s refunding $90 million to around 15 million customers who were mistakenly charged for data access on their phones over the past few years.
Tello, an online service that lets users rate specific employees and businesses based on customer service, announced it is launching its website, mobile Web app, and iPhone app today at TechCrunch Disrupt in San Francisco.
Vonata is one of 70 companies chosen by VentureBeat to launch at the DEMO Fall 2010 event taking place this week in Silicon Valley. After our selection, the companies pay a fee to present. Our coverage of them remains objective.