Zendesk is hoping to expand its global footprint with a new office in São Paulo, Brazil, its first in South America.
Helpshift made its SDK available to businesses of all sizes that want to integrate a mobile-first, customer service experience into their applications.
In the future, sitting on hold for hours listening to a robotic-sounding “customer support rep” tell that you your call “matters,” will be a thing of the past.
As businesses use social media to promote and protect their brands, digital help desk Zendesk is seeing customer service move to the social world as well.
Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all outreach onto a single individual, who can no longer do his or her core job. Those are the companies TalkDesk is targeting with its customer support tool.
Zendesk operates a Web-based help desk service that lets companies track customer complaints across most of the web. It’s one of a number of startups that are trying to bring the ideas behind consumer-facing technology like Twitter and Facebook to the enterprise space. And today it’s launching a mobile version of its app for the iPad.