Salesforce’s Service Cloud now helps solve customer issues inside your mobile apps

February 25, 2013 9:00 PM Sean Ludwig
Sean Ludwig

Enterprise cloud powerhouse Salesforce has added new tools to its Service Cloud that help address customer service problems while people are in mobile apps, making it possible to reach customers that are increasingly glued to phones and tablets instead of …

SupportBee launches web tool for headache-free email support (exclusive)

September 26, 2012 11:53 AM Christina Farr
Christina Farr

In the future, sitting on hold for hours listening to a robotic-sounding "customer support rep" tell that you your call "matters," will be a thing of the past.

TechStars, FounderFuel, & YC startups to get free customer support from Desk.com (exclusive)

July 25, 2012 4:56 PM Sean Ludwig
Sean Ludwig

Salesforce’s Desk.com has partnered with notable incubators Y Combinator, TechStars, 500 Startups, FounderFuel, and more to give a ton of startups six months of free software designed to help with customer service and support.

As we wrote when Desk.com launched …

73 percent of people say they would use social customer support (infographic)

January 29, 2012 11:57 AM Meghan Kelly
Meghan Kelly

As businesses use social media to promote and protect their brands, digital help desk Zendesk is seeing customer service move to the social world as well.

The automated customer service representative annoys all of us. We have all navigated numerical …

TalkDesk solves the customer support headache for small businesses

November 15, 2011 9:40 AM Chikodi Chima
Chikodi Chima

Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all …