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TalkDesk solves the customer support headache for small businesses

Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all outreach onto a single individual, who can no longer do his or her core job. Those are the companies TalkDesk is targeting with its customer support tool.

How Zendesk’s iPad app makes customer support child’s play

Zendesk operates a Web-based help desk service that lets companies track customer complaints across most of the web. It’s one of a number of startups that are trying to bring the ideas behind consumer-facing technology like Twitter and Facebook to the enterprise space. And today it’s launching a mobile version of its app for the iPad.