Sept. 9 - 10, 2013 San Francisco, CA

Early Bird Tickets on Sale

Salesforce-owned productivity app Do.com has partnered with big-name services like Google Drive, Dropbox, and Harvest to improve its offerings and build an even-better app to help teams accomplish tasks.

“A lot of our customers don’t have a dedicated IT person,” Do cofounder Amit Kulkarni told VentureBeat. “These are small groups without a lot of resources. We want to make this easier for them.”

Do offers a productivity service for small and medium-sized businesses, with tools such as task management, project tracking, note-taking, and contact sheets. Known as Manymoon before Salesforce bought it, Do launched in November 2011 and has since attracted 100,000 customers and offers apps for iOS, Android, and the web.

Now the service will go further to help existing customers and to attract new ones. Integrating the likes of Dropbox, Google Drive, and Harvest adds way more functionality to Do. It smartly labels its initiative to add new apps to its stable as “Do More.”

“The main reason we’re doing these specific integrations is because these are the apps our customers have been asking for,” Kulkarni said. “Our customers tell us they use a lot of different data sources.”

Here are the apps that now work with Do.com:

• Dropbox and Google Drive: You can now attach Dropbox and Drive files to tasks, and with one click, you can send files to your customers from inside Do.
• Harvest: This ideally will make your time-tracking less painful. Just click on the stopwatch on a specific Do task to log hours for a customer.
• Wufoo: You use this to engage with prospects and customers using online forms. You can set it up so that when a form is filled out and submitted, it automatically attaches itself to a task.
• Contactually: It automatically creates Do contacts for people and prospects you want to interact with via email.
• Desk.com: The Desk.com app from Salesforce helps you handle customer service issues quickly and collaboratively, so now your help desk can be assigned Desk issues as Do tasks.
• Salesforce.com: Track sales and opportunities from your Salesforce data with Do.
• Fancy Hands: Acts as a personal assistant inside Do. (This is being tested now and will be fully added at a later date.

Check out the slides below for a better look at how these integrations look inside Do:

Sept. 9 - 10, 2013 San Francisco, CA

Early Bird Tickets on Sale

Salesforce-owned customer support app Desk.com has added a new “achievements” feature to motivate service representatives to earn badges as they help more people.

Desk.com launched in January and competes with Zendesk and TalkDesk to give small and medium-sized companies cloud-based customer support management. With the super simple desktop and mobile apps, business can field questions and issues through phone, email, web, Twitter, Facebook, and other channels. While Desk.com wont reveal its number of customers, notable companies including Square, Spotify, Rdio, Pandora, Vimeo, Grooveshark, and Bonobos use the service.

The new achievements feature essentially is an automated system that rewards service reps for various accomplishments. Some examples are helping a certain number of customers, resolving a case in less than a minute, responding to certain number of emails, or helping a customer on the weekend. The new badges will go live for all Desk.com users on Thursday.

“This is about boosting customer happiness,” Alex Bard told VentureBeat. “It’s also a good tool to add greater productivity.”

Bard said that the company will look at adding further achievements, especially looking at ways to have satisfied customers give badges and positive feedback to the agents that helped them through a problem. He also likes the idea of making it so a boss that oversees service reps can reward them with badges too.

“This is our first foray into this, so this is just the tip of the iceberg,” Bard said.

Check out the 16 new Desk.com achievements below:

Call center photo via dotshock/Shutterstock