Amazon tops in customer satisfaction, as Apple slides out of the top 5

Amazon retained its industry-leading 88 percent satisfaction score from 2011 in the study, which asked more than 24,000 consumers about their online shopping experiences between Thanksgiving and Christmas.

Should your company offer coupon codes?

You’ve developed a great product, and you and your team are now focused on selling as many pieces as you can through your website. Suddenly, a member of your team voices their opinion:

“What about giving customers a promotional code to discount their purchase price?"

Introducing the VentureBeat Store (with stuff you might actually buy)

VentureBeat is launching its own self-branded store page, which contains a carefully curated handful of deals on software bundles, gadgets, tutorials, and other cool tech stuff.

Apple testing screen sharing tool in Brazilian online store

Apple customers who want to see more of a product before they buy online may get that chance. A tool that allows customer service representatives to share their screens and walk a customer through a product page may be in …

Web store builder Ecwid secures $1.5M in funding

Russia has been a bit of a rough neighborhood for tech startups, but a Ulyanovsk-based startup called Ecwid just received $1.5 million in its first round of funding from Runa Capital, the first serious angel investment group in Russia. Ecwid …