Satisfaction, putting consumers in charge of customer service
[Disclosure: Satisfaction was developed by a team led by Thor Muller, who is an advisor to VentureBeat. We have a close relationship with Thor. Since other sources have started writing about Satisfaction, you should read that too, since we may be biased.]
Satisfaction is a new San Francisco company that aims to improve online customer service by letting the customers effectively take over the process.
That’s a controversial mission, given that many companies struggle to handle even… Continue Reading