HiWired is a service company that provides technical support for both businesses and consumers, and has customers including OfficeMax and Cox Communications.

Much like a highly successful public company, LivePerson, HiWired offers outsourced live help and support for everything from gadgets to internet installation. It’s based in Needham, Mass.

The $9 million round was the company’s second, led by North Hill Ventures. The investors from HiWired’s previous $5 million round, Kodiak Venture Partners and Sigma Partners, also participated.