Remote tech support company, iYogi has secured $15 million in third-round funding led by Draper Fisher Jurvetson and including return investors Canaan Partners, SAP Ventures, and SVB India Capital Partners. The new money will be used to improve its current offerings and expand its global team.
Similar services, like Geek Squad, require consumers to either bring in their computers to a physical store or have an on-site visit for repairs. iYogi uses remote specialists around the world to access consumer computers remotely.
After permission is granted by the user, an iYogi specialist can diagnose a problem and fix it, even from a great distance. Consumers get unlimited support for $139.99 a year — which includes around-the-clock attention, anti-virus and anti-spyware protection, and various tools to keep your PC running fast. The company also provides technical support for printers, MP3 players, digital cameras and other software applications.
The company says that it actively relies on platforms made by companies like HP, Microsoft and Cisco in order to provide its special brand of remote technical services. It has also recently bagged a couple of big name retailers as customers, including Amazon and Walmart.
The India-based company previously raised two rounds totaling $3 million in 2007 and $9.5 million in 2008.