Join gaming leaders, alongside GamesBeat and Facebook Gaming, for their 2nd Annual GamesBeat & Facebook Gaming Summit | GamesBeat: Into the Metaverse 2 this upcoming January 25-27, 2022. Learn more about the event. 

Square attracted plenty of attention for its mobile payment technology when it launched last month, but it looks like the company has been running into some difficulty getting its credit card reader out into the world.

In a letter to users sent out today, titled “The Home Stretch,” chief executive Jack Dorsey acknowledged that the company “released parts of Square before they were fully baked” but said that the entire team is working to fix the issues.

Specifically, he quoted a support email:

Until recently, we were facing a big hardware shortage, but that is now resolved (we sent our co-founder Jim to China for a couple weeks to arrange better manufacturing, and that did the trick). The problem has transitioned to something we’ve been working on simultaneously, a credit processing and risk issue. We need to strengthen our underwriting infrastructure so that we can handle the huge demand for readers and still manage the risk of chargebacks and fraud. This is the last thing preventing us from shipping readers as fast as we’d like, and we have pretty much the entire team working on it.

Square’s device is a small plastic credit card reader that plugs into an iPhone, an iPod Touch, an iPad, or an Android phone, and it also offers a way for users to enter their credit card numbers manually to make payments. Investors include Khosla Ventures, Google’s Marissa Mayer, Twitter cofounder Biz Stone, angel investor Ron Conway, Digg creator Kevin Rose, and others.

Don’t miss MobileBeat 2010, VentureBeat’s conference on the future of mobile. The theme: “The year of the superphone and who will profit.” Now expanded to two days, MobileBeat 2010 will take place on July 12-13 at The Palace Hotel in San Francisco. Register now. Tickets are going quickly. For complete conference details, or to apply for the MobileBeat Startup Competition, click here.


VentureBeat's mission is to be a digital town square for technical decision-makers to gain knowledge about transformative technology and transact. Our site delivers essential information on data technologies and strategies to guide you as you lead your organizations. We invite you to become a member of our community, to access:
  • up-to-date information on the subjects of interest to you
  • our newsletters
  • gated thought-leader content and discounted access to our prized events, such as Transform 2021: Learn More
  • networking features, and more
Become a member