Web services provider GoDaddy has apologized to its customers for the Monday’s outage that crippled countless sites across the web, and it is offering one free month of service to nullify complaints.

“We let you down, and we know it,” GoDaddy CEO Scott Wagner said in an e-mail to customers. “We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.”

GoDaddy experienced a widespread outage Monday that stopped many small business and personal websites to stop functioning, including my own site.

A member of hacker collective Anonymous, Anonymous Own3r, originally claimed responsibility for the outage. But GoDaddy went on the record saying to say that the outage was “not caused by external influences.” The company said it was not a “hack,” or a denial of service attack (DDoS) but instead blamed the event on “corrupted router data tables.”

Let us know in the comments if you are a GoDaddy customer who was affected by the outage and if you might change providers.


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