All the sessions from Transform 2021 are available on-demand now. Watch now.
Apparently, people care about stuff that matters. To them, at least.
In the largest study of push notifications ever, Urban Airship says that average opt-in rates are highest for apps in categories like business, charity, travel/transportation, and utility/productivity. Meanwhile, they’re lowest in mobile gaming, food and drink, and retail apps.
Average opt-in? 43 percent.
That’s a two percent decline from the previous year. The biggest drop was in retail, where average opt-in rates dipped from 46 to 37 percent. On the other hand, however, Urban Airship says that high-performing apps achieve notification opt-in rates of over 50 percent, while “multiple industries” are over 70 percent. And those who do push well see four times the engagement and twice the retention of other apps.
Three top investment pros open up about what it takes to get your video game funded.
Why the slight overall decline?
“As more and more apps turn to notifications … it’s natural users will become more selective about which apps they allow to send push notifications,” Urban Airship CEO Brett Caine said in a statement.
The flip side, he added, is that there is no other business-to-consumer communications channel that achieves at least one-third of the audience opting in on average.
The perennial concern of digital marketers, of course, is that the push windfall will end as consumers tire of messages from brands. And many users clearly do opt out. But not all. The clear message is that push, done well, is still a powerful tool: High-performing apps achieve 45 percent higher opt-in rates than medium-performing apps.
VB studied mobile marketing automation:
How the most successful apps drive massive engagement and monetization
One tactic that works is occasional humor.
“Once you get a handle on personalization and segmentation, you can push the envelope,” said Kahuna‘s Adam Marchick, who related what 8Tracks — a Pandora competitor — recently did. “After trying it first with a tweet they used humor … and it worked. They starting doing pushes to lapsed users: ‘Come back, we miss you, we can change.'”
But flooding users with messages is — as should be obvious — counterproductive.
Retail, which saw the biggest decline in opt-in, clearly reaped the results of overeager marketers lusting for quick wins. Major retail apps doubled their sending volume on big shopping days last year, Urban Airship said, and the resulting tidal wave was poorly targeted. Better segmentation and personalization, the company said, would have resulted in 4 to 7 times higher response rates.
(And, perhaps, in fewer consumers tuning out and turning off push.)
Urban Airship bills itself as the leading mobile engagement platform — and our research bears that out. This particular study spans 3,000 apps in use by 500 million users who were sent 100 billion push notifications throughout 2014, so it’s an extremely comprehensive overview of mobile user engagement and opt-in rates.
One interesting question for the future: What will Apple Watch and its “glances” do to those numbers?
GamesBeatGamesBeat's creed when covering the game industry is "where passion meets business." What does this mean? We want to tell you how the news matters to you -- not just as a decision-maker at a game studio, but also as a fan of games. Whether you read our articles, listen to our podcasts, or watch our videos, GamesBeat will help you learn about the industry and enjoy engaging with it. How will you do that? Membership includes access to:
- Newsletters, such as DeanBeat
- The wonderful, educational, and fun speakers at our events
- Networking opportunities
- Special members-only interviews, chats, and "open office" events with GamesBeat staff
- Chatting with community members, GamesBeat staff, and other guests in our Discord
- And maybe even a fun prize or two
- Introductions to like-minded parties