Hall of Fame boxer and motivational speaker will be joined by customer experience leaders at global Genesys CX event coming to Miami, October 26-28

SAN FRANCISCO–(BUSINESS WIRE)–August 18, 2015–

Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced keynote speakers for its annual CX conference, G-Force 2015. The three-day event will feature Hall of Fame boxer and Olympic gold medallist Sugar Ray Leonard, New York Times best-selling author Josh Linkner, leading industry analysts and business leaders, and CX luminaries from companies such as Red Hat, Marks & Spencer and Tangerine Bank. The conference is being held October 26-28, 2015 in Miami at the renowned Fontainebleau Hotel.

NextGen CX For The Digital Age Ushers In a New Era for Customer Engagement

The G-Force 2015 theme, NextGen CX, highlights a new era for customer engagement as organizations embrace the opportunity to orchestrate and monitor multimodal omnichannel journeys and interactions with the Genesys Customer Experience Platform. With these new capabilities, which will be showcased throughout the G-Force experience, organizations of all sizes have a platform to engage and manage customers across their journeys to make CX a strategic differentiator for their organizations.

At G-Force 2015, the following keynote speakers will discuss how to leverage new solutions from Genesys to transform their CX initiatives and provide new levels of customer engagement:

  • Tony Poulos, Speaker, Moderator and Chairman
  • Ian Mahoney, Head of Delivery Services, Marks & Spencer
  • Todd Metzker, Senior Director of CX, Plated
  • Jeff Pundyk, Global Vice President of Content Solutions, The Economist
  • Peter Aceto, President and CEO, Tangerine Bank
  • Lee Congdon, CIO, Red Hat
  • Paul Segre, President and CEO, Genesys
  • Merijn te Booij, Executive Vice President, Product and Solution Strategy, Genesys

“We’ve designed this year’s G-Force program to give attendees both a view into the future of customer experience and practical, hands-on advice for how to deliver best-in-class CX,” said Keith Pearce, Vice President of Corporate Marketing at Genesys. “This global event is the gold standard in the industry, and a can’t-miss experience for anyone who wants to experience the future of CX.”

Registration for G-Force 2015 is now open to the public. Follow the event on Twitter at #gforce15.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.

Group SJR for Genesys
Chelsea D’Angelo/Alexis Malure, 917-934-3914
genesyspr@groupsjr.com