Samsung announced today that it is expanding its Galaxy Note7 recall and will give users an up to $100 rebate.
The evolving recall is the latest move from the company as it responds to the crisis surrounding its high-profile gadget. Samsung had begun an official recall process after several of the original units exploded.
The larger recall program now applies to both original and replacement units that were sold or exchanged in the United States. This includes all devices sold or acquired before and after the first recall that was announced on September 15, 2016.
The company coordinated expansion of the program with the U.S. Consumer Product Safety Commission. Users have a choice between getting a replacement phone or getting a full refund.
“We appreciate the patience of our consumers, carrier, and retail partners for carrying the burden during these challenging times,” said Tim Baxter, president and chief operating officer of Samsung Electronics America, in a statement. “We are committed to doing everything we can to make this right.”
In addition, Samsung will give $100 to any customer who decides to exchange their Note7 for another Samsung smartphone. Samsung will give $25 to anyone who asks for a refund or chooses to buy another company’s smartphone.
Customers can get the rebate by visiting a carrier’s store or retail store to make the exchange.
Samsung is obviously doing what it can to encourage consumers to stick with the company. Whether the rebates will be sufficient to placate buyers remains to be seen.