Replicant raises $7 million for bots that answer customer questions over the phone

Autonomous customer service agents are fast becoming the rule rather than the exception, and that’s partly because consumers seem to prefer it that way. According to research published last year by Vonage subsidiary NewVoiceMedia, 25% of people prefer to have their queries handled by a chatbot or other self-service alternative, and according to Salesforce, roughly … Continue reading Replicant raises $7 million for bots that answer customer questions over the phone