If you watch a popular livestreamer on Twitch, YouTube, Mixer, or Facebook, it might seem like they are juggling a lot at once. They are often playing a game, talking to their audience, and managing a suite of tools that provide chat interactivity, overlays, and more. But the truth is that software is simplifying a lot of the broadcasting process, and StreamElements is one of the companies leading that revolution.

StreamElements is a platform that provides a collection of cloud-based tools that try to take care of everything around the edges of a livestream. It wants to free creators to create.

And a number of broadcasters on platforms like Twitch believe that StreamElements is indispensable.

“Streamelements has made managing my stream so simple,” Twitch livestreamer RubyTrue told GamesBeat. “Once you have your overlay set in the StreamElements editor, you can just add the browser source. It has tidied up my OBS chaos and allows me to feel more organized and in control.”

RubyTrue says that her viewers have noticed a difference. They see that her overlay is responding faster and seems more professional overall.

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“It has made my work process more streamlined,” said RubyTrue. “And the staff is more than happy to help with [any questions.]”

Twitch streamer RubyTrue.

Above: Twitch streamer RubyTrue.

Image Credit: RubyTrue

But StreamElements isn’t just for providing overalys to established creators. It is free for anyone, which is how Twitch creator Maya Higa began using it.

“Up until a couple of weeks ago, it was a service that was shocked that I wasn’t paying for,” said Maya. “I say that on stream all the time. People think that they pay me to say such nice things about them, but I actually just can’t believe that I don’t pay them.”

But now, StreamElements is paying Maya. That’s because Maya isn’t really StreamElements’ customer, she is the company’s product. And it is selling her to brands. But that means she doesn’t have to worry about selling herself.

“It’s a huge load off my shoulders,” Maya told GamesBeat. “With signing this contract, so that they’re my representation, StreamElements is now my 360-degree management. They help me with everything.”

But where did StreamElements come from? And how does it work? I had a conversation with cofounders Or Perry and Doron Nir about the company to find out.

An agent for livestreamers

Before StreamElements was ever a thing, Or Perry was someone immersed in the world of games. He was a pro Counter-Strike player. And he regularly organized events and tournaments in Israel.

Perry said that overseeing the esports community in Israel gave him insight into what it takes to keep people engaged and working together.

“I then stumbled upon a site that was then called Justin.tv,” said Perry referring to what is now Twitch. “Back then, people were streaming to a couple hundred viewers or maybe a thousand. And at that point, I only knew two things well. One is building gaming communities. And the second is monetizing with brands. Bringing those together actually allowed me to give tips and how-to’s to content creators.”

Some of those early streamers picked up on Perry’s tips and started making money. His insights were so valuable that more people asked him for help. And that’s when he decided to make his own business.

“I woke up one day and realized that I was already turning into an agent for livestreamers, which is something that was very rare — if not non-existent — back then,” said Perry.

But even as some of Perry’s creators started seeing success, he began encountering more and more problems with the tools. He was in charge of producing streams, so it was up to him to fix things when the tipping, alerts, or overlays would break. But that was never easy.

“Altogether, we had like six or seven different services,” said Perry. “They didn’t connect to each other, and they didn’t communicate with each other. And then when they crashed, you were on your own because everything was a community-created tool.”

Fixing the livestreaming tools problem

After realizing that using community tools was costing more time than it was saving, Perry decided to make his own. And this is one of the areas where his community-building experience was a huge asset to the eventual creation of StreamElements

“I found community members that were able coders,” said Perry. “And I started building our own tools for the talent.”

So if one of Perry’s tools broke, he was in control. And he could restart servers as needed. But this also led to one of the decisive moments in determining how StreamElements would work.

“Because I’m the one that was supposed to be producing shows for livestreamers, I required remote access to the creator’s computer,” said Perry. “So we decided to go with a cloud-based system.”

This enabled all of Perry’s tools to live online in a server instance. So he could worry about the tools themselves and not the hardware they were running on.

Then, as Perry’s team brought in features like overlays, tipping, and loyalty, all of those integrated into the same cloud system.

“That was very successful,” said Perry. “And that’s when I realized that this might be a decent business.”

Starting StreamElements

For Perry, however, a “decent business” meant going from working with three livestreamers to working with 10. That’s when StreamElements cofounder Doron Nir called Perry an “idiot.”

“He actually took a deep-dive into what I had with the technology, the people, and the revenue sources,” Perry explained. “He said I was an idiot because he believed this could be a huge company that sells not to 10 creators but tens of thousands — if not hundreds of thousands.”

That’s when Nir and Perry started StreamElements in earnest.

Nir, like Perry, has a lot of experience in gaming. He started as a gaming journalist for a website he founded with Perry in 1999. Nir was the editor, and Perry was the community manager who put together LAN parties. StreamElement’s chief technology officer, Reem Sherman, was that site’s associate editor.

They worked together until about 2004. Then Nir and Sherman went to another startup. As that opportunity was wrapping up, Perry started showing his tools to Nir.

“I was really looking for an angle that would be interesting enough for the esports category,” said Nir. “When I started talking to Perry, I realized that esports is really just a very small piece of the video-game-content pie.

Nir and Perry formed StreamElements, raised some funding in 2017, and now it has those hundreds of thousands of creators that Nir told Perry it could eventually have.

How StreamElements works

The basic idea of StreamElements is that it’s a one-stop tool to help livestreamers with every challenge they face.

“What content creators want to do is create content all day,” said Nir. “And they want someone else to take care of distribution, production, and potential revenue generation.”

As Nir explains it, StreamElements’ job is to help in three problem areas for creators.

Pixels

The first is with the actual production of what viewers see on a stream. StreamElements calls this the “pixels.” The company offers help with overlays, graphics, and contextual on-screen alerts.

“We want to make sure your stream looks professional,” said Nir. “Whether that’s to do with the overlays, alerts, and widgets or integration with the streaming platforms like Facebook, YouTube, and Twitch.”

StreamElements even has its own OBS (open broadcasting software) add-on called OBS.Live to make managing all of this easier.

Audience

StreamElement’s second job is audience engagement. This is a suite of tools that make it easier for a livestreamer to communicate with their audience.

“It’s really all about community,” said Nir. “It starts with under 10 people watching you, and then grows to 20, 30, or 50. You don’t get to become Shroud or Ninja overnight.”

StreamElements tries to expedite that lengthy process. It offers a loyalty system where people earn points by watching. They can then spend those points on various perks. Creators also get comments in their dashboard to help track conversations. And when fans tip, StreamElements ensure that the broadcaster and chat all know it with alerts.

Revenue

The third area where StreamElements helps creators is with brand partnerships. And this is crucial because this is also how StreamElements itself is going to make money.

StreamElements started because Perry was working as a quasi-agent for livestreaming talent. And agents only take a percentage of the deals they bring in. That metaphor extends to StreamElements itself. The company only wants to take a cut of the deals it brings to creators.

“They’ll bring me deals and take a small commission fee for brand sponsorships that they find me,” said Maya. “They represent me on the business side and legally for sponsorships that they bring. If I get sponsorships myself, they’ll represent me legally for those. They’ll review my contracts for me and make sure that I’m getting the best deals possible.”

And StreamElements is in a unique position to deliver on those kinds of sponsorships.

Reducing risk for brand partnerships

StreamElements is not the only company trying to bring brand deals to creators. Twitch and other platforms are also in that business. But when StreamElements makes a deal with a sponsor, it has an advantage. It controls the entire production of the livestream from the creator to the viewer.

That’s important because it enables StreamElements to promise a certain level of predictability in how a sponsorship will appear on a channel.

“When a brand does a sponsorship today with a streamer, up until the moment the streamer goes live with the graphics on screen in the right place, nobody can verify that they’ve set everything up correctly,” said Perry. “There are really heinous clips running all over the internet about activations gone wrong. Streamers are streaming live, and they need to do the activation, but they discover in real time that they have to drag the banner in the right place or make it the right size and so on.”

But that’s not a problem with StreamElements. Creators don’t even need to do any of the work themselves.

“All of this is prevented because our entire production stack is cloud-based and remotely controlled,” said Perry. “We can test it before the streamer goes live. And we can set it all up for the streamer, so they don’t even need to set it up. We just tell them, ‘here’s the overlay. You go live. We got you covered.'”

This, of course, extends to other issues where someone with manager privileges on a streamer’s channel can fix something. The creator doesn’t even ever need to know that something went wrong.

Beyond the pixels

StreamElements doesn’t just control the live video, though. It also integrates with the chat. This enables sponsorships to have interactive elements.

“With an activation we’re doing right now for Western Digital, it’s not just about showing the brand on the screen,” said Perry. “It’s about doing things like unboxing, asking the audience what they think, and getting polls in real time. Having more meaningful integrations and more meaningful engagement with the audience using the production stack.”

Perry explained how one streamer did a poll asking viewers how many games they have installed on their console hard drives. That enabled the creator to steer the conversation into the sponsorship based on the reaction of viewers.

“The results were shown in real time, and all the audience was involved,” said Perry. “Then she did the presentation of the product, which increases the size of your hard drive.”

Above: StreamElements’ loyalty features.

But that interactivity is important because it can also provide important data about audience sentiment. Again, because StreamElements controls the entire production of a livestream, it can track how an audience is reacting to what they are seeing.

“All of that data — when we started stepping into the brand world, we discovered that it’s extremely powerful and valuable for those brands,” said Nir. “A streamer does something on stream and you see positive or negative emotes. You can understand if they like or don’t like what they’re seeing. If you do that while you’re showing a new product or a trailer for a new movie, you can provide very valuable real time feedback to the brand on what they’re currently deploying.”

Why StreamElements won’t monetize creators

The StreamElements team feels like it’s in a strong place. That’s one of the reasons it is doing interviews like this one. But the company also says that its focus is still on growth. That’s usually tech-startup code for profits are still a ways off.

StreamElements is adamant, however, that it’s not going to suddenly start monetizing creators.

“We made a very conscious decision, and we understood very early, that if we’re going to be a massively big and successful company, we can’t focus on trying to monetize the streamers,” said Perry. “You have a low number of creators that are actually making money and can afford to pay for these services. Then you have a very long tail of streamers that are really not making any money. It’s more of a hobby. Maybe they hope that if they become successful, some time they could turn it into a living, but they’re not really monetizable. Trying to monetize the creators, we think, is a bad strategy.”

Instead, StreamElements is going to grow to attract creators that are (or will become) massive attractions. And then the company can sell sponsorships. The company admits this is going to take time.

“You’re right to assume that this is harder, and growing slower, than if we decided to try for a short-term gain and monetize our streamers,” said Perry. “Streamers are already using our stack, hundreds of thousands of them, and brands are still slowly getting into the game. But for a 3-year-old company, our revenue is looking phenomenal for the first year that we’ve started doing this. It’s even more promising for next year. Our investors are super-happy, and everyone involved is very aggressive about the company.”

What’s next?

But what does that growth look like? StreamElements is definitely trying to bring in more creators. But it already claims to have 40% of the market in terms of minutes viewed on Twitch, YouTube Live, and Facebook Gaming. In the meantime, however, it’s also looking to offer more revenue streams for its current talent. For example, the company is in the middle of launching an integrated merchandise service.

Above: StreamElements enables creators to quickly build their own merch store.

Image Credit: StreamElements

“We’ll launch our merchandising product by the end of the year, which will enable every streamer to open their own store free of charge and start selling their own merch,” said Perry. “This is going to be the first time we’re launching a scalable merch operation.”

As with everything else StreamElements does, merch will have deep connections to all of the other aspects of a creator’s livestream. On-screen and in-chat alerts will thank viewers for buying the apparel. This will include images of the product you bought and links for other viewers to click on.

And then the company has some other announcements in the works that it plans to reveal soon.