Gartner predicts ‘digital twins of a customer’ will transform CX

Check out all the on-demand sessions from the Intelligent Security Summit here. Digital twins of physical products and infrastructure are already transforming how companies design and manufacture products, equipment and infrastructure. In its latest Immersive Hype Cycle, Gartner predicts that digital twins of a customer (DToC) could transform the way enterprises deliver experiences. Simulating a … Continue reading Gartner predicts ‘digital twins of a customer’ will transform CX